Ness Technologies | IBM Professional Services

1. IBM Professional Services
AAA Accredited
IBM Tivoli Business Partner
© 2012 Ness Technologies

2. Ness Technologies Corporate Profile
Global IT services provider
► Revenues exceed $545 million
► 18 countries spanning 4 geographic regions
► Customers in over 20 countries
► About 7,000 employees
Unique capabilities
► Global delivery capability
► Unique software product engineering model
► 12 years of software product development leadership
► Strong partnerships with technology leaders
► Developing & providing state-of-the-art solutions &
systems
► 3,500 agile software releases a year
Strong Customer retention – more than 85% of revenue
from existing clients
Combination of established and emerging markets
Leveraging experience and capabilities
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3. Adding Value across the Lifecycle
Ness Practices
Consulting Software Engineering Professional Services
• Engineering effectiveness
optimization
• Encapsulated software
• Application portfolio development
• Roll Out & Configuration
rationalization
• Extended software
• Customization, & Integration
• Architecture / design development services
Development
Introduction
• Innovation labs • Application development
Value
• Remote Technical support
Maturity
Ideation
Growth
Decline
• Rapid prototyping • Product sustenance
• Client Enhancements
• UX design • Outsourced QA • Sustaining engineering
• Data modeling • Product line management
• Test automation in PS
• Adaptive agile • Mobile applications
• Refactoring
implementation
• BI & data management • Porting and migration
• Cloud and mobile strategy
• Performance testing
and architecture
• Engineering optimization
• BI/data management
strategy and architecture
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4. Over 500 Diversified Clients Worldwide
15-20% 20-25% 10-15%
High-Tech, ISVs & others Financial Services Defense & Homeland Security
25-30% 5-10% 10-15%
Public & Utilities Life Sciences & Healthcare Other
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5. Global Reach … Local Presence
Germany
United Netherlands
Switzerland
Canada Kingdom Czech Republic
Slovakia
Hungary
Portugal Romania
United States
Italy Israel
Spain
India
Thailand
Malaysia
Singapore
Increasing global market share
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6. Ness IBM Relationships
IBM -Ness Relationship
IBM Software Labs IBM IRCC IBM Professional
Worked along with IBM IBM’s Re-platforming Services
to build :- Competency Center Demos/Presales
Monitoring .NET to J2EE
Websphere New Product Roll
► Netcool Suit Outs
Automation Windows to
Linux/AIX Integration
► Maximo EAM
Oracle to DB2 Upgrades
► Maximo ISM
Control Sustenance
► TPM Training
BUILD to DEPLOY
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7. IBM Re-platforming Center of Competence (IRCC)
Services Offered
► Enabling ISV’s to migrate existing applications
to IBM platforms
► Stay current with IBM platform changes.
Offshore leveraged re-platforming
services
► Reduce Migration Cost substantially
IBM’s go-to partner for re-platforming
execution / Factory approach
►Quick access to qualified resources
►Leverages Ness’ proven ISV competencies &
best practices in Porting / Migration / Testing
►Results Accelerated go to market
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8. Netcool Competency - Brief Summary
Netcool Ness
Products Competency
Netcool Engineering Center operational since 2004
ITNM
Product implementation, Testing, Documentation TBSM
& Support
In Depth understanding of Products and Omnibus
Technologies used
Probes
Were part of the IBM Engineering team building
Netcool Integrations TIP
Actively helping IBM Pre Sales in Netcool
TNCM
Deployments and Proof of Concepts
Impact
TNPM
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9. Netcool - Service Offerings
Deployment of a Network Management Solution.
Support for all the Netcool products.
Development of Netcool Rules files, Probes, Proviso App-
packs and Portal PIMs.
Upgrade to the current version of the Netcool product suite.
Training on the products in the Netcool Suite.
Integration of different tools with the current NMS solution.
Migration across different NMS vendor products.
Deployment Review of an existing solution.
Integration with Maximo and other Tivoli products
Custom Reporting
Audit/Review of existing implementations
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10. Netcool Customers
Deployment Support
► Sprint Nextel
► QWest
► Tata Communication Limited
► MTNL
► KSWAN
► Singapore Airlines
Solution Performance Benchmark
► UBS
POC and Customer Beta program
support
► Tata Communication Limited
Custom Development
► Nortel Networks
► Bharti Airtel
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11. Maximo Competency - Brief Summary
Involved Since the IBM acquisition of MRO software
Our practice is lead by the group of 100+ practitioners who Maximo Ness
developed (along with IBM engineers) the Maximo 7.x products for Products Competency
last three years.
Engineers building next generation of Maximo applications including EAM
building appliances and providing Virtualization capabilities
TSRM
Our team was involved in writing the IBM Redbooks, implementation
guides and best practices for deployment of Maximo 7.1 CCMDB
Actively involved in many Pre-sales, Demos ,Deployments and Proof
of Concepts TAMIT
Providing technical support to ADP (Accelerated Deployment
Program) to select 25 customer implementations TSAM
50+ certified global resources, ready to be deployed worldwide TPM / TADDM
Proximity to IBM Engineering, Product Management, In-depth
Product knowledge, work-around, limitations, upgrade tools,
roadmaps of the products gives us an unparallel advantage in
deploying these products.
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12. Services Offerings in Maximo
Deployment & System Integration
► Rolling out of entire Maximo suite of products – EAM, TSRM, CCMDB and TAMIT
► Supporting Integration using MEA with CTI, Oracle, SITA, Netcool and home grown
applications
► New feature customization using Application Designers, Email Listeners, Workflows,
Escalations and Java customization (if needed)
Upgrade
► Support upgrade from 6.2 to 7.x including customers inherent customization, UI
changes and any database changes, leveraging Migration Manager.
Pre-sales, Demos & POC’s:
► Work with Sales / Channel partners to Support any of the above activities.
Training
► Provide training in the functional and technical aspects of the Maximo product
Long-term Maintenance:
► Support existing deployments and manage customer enhancements, including
developing new custom adapters to integrate with externals systems
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13. Customers Supported – Maximo
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14. Storage, Security and beyond……
In depth understanding of Tivoli products like TEM, TSM, TIM, Ness
Products Competency
TAM, TWS etc
Successfully completed multiple projects with ITM/ITCAM
TEM (BigFix)
In depth understating of discovery products like TADD, ILMT,
TEM, TPM etc
TIM, TAM
Completed multiple projects in areas of storage, security etc
with various customers in different domains
TSM
Actively involved in many Pre-sales, Demos ,Deployments
and Proof of Concepts
Some of the customers are: TADDM
TADD
TWS
ITM/ITCAM
TBSM
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15. Solution offerings
IT Asset Verification
► Helps optimize IT asset utilization
Improved IT Asset Promotion
► Helps integrate discovered IT Asset with TAMIT
Software License Management
► Helps in ensuring license compliance
Ticket based support
► Cost effecting 24x7 ticket based support model
ILMT deployments
► Helping IBM and non-IBM customers with IBM software’s license compliance
Reporting
► BIRT and Cognos
Auditing
► To ensure foolproof implementation
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16. Ness-IBM Relationship: Path to Maturity
Strengthening
IBM Business
Partner
Extending Ecosystem
Solution &
Services foot
Eco- print
system Improving
Engineering &
Enabler Operational
Efficiencies
Extended
Professional
Services
Partner
Leveraging
EDC’s
Engineering
Knowledge
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17. Working with IBM Tivoli Business Partners
Visibility
Extend Tivoli Technologies to
Control Build Products on top of Tivoli Platform
Build Turnkey Industry Solutions
Repeatable Service Offerings
Automation
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18. Services offered to IBM Business Partners
“One Stop” service provider for Product / Solution "Build to Deployment"
Services (Engineering & Professional Services)
Offshore Leverage - Cost savings in engineering and deployment
Time To Market – Leverage engineering best practices to shorten
development and testing cycles
Expand Solution foot print to cover entire gamut of Tivoli products -
Monitoring - Automation - Control
Certify your products on IBM platform
Keeping your products "current" on the emerging IBM Platforms
Joint Sales Opportunities - Help Up-sell - Cross-Sell existing customers
Increase margins in existing Maintenance contracts
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19. Why Ness?
Proven Engineering experiences in building most of the IBM Tivoli
products
► Monitoring - Netcool Suites
► Automation – Maximo Suites
► Control - TPM suites
Best practices in Engineering - 60+ ISV's (including IBM)
IBM IRCC - Moving non-IBM platform to IBM Platform
Access to development & test environment with IBM infrastructure
Flexible engagement models - BOT, T&M, Managed service
Flexible Geography - Cost benefits + Local Reach in global market
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20. Thank You
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