How to be Everywhere Tackling Multi-Store Security

1. 6/28/2017
1
How to Be Everywhere: Tackling
Multi-Store Security
Jon D. Groussman, J.D., President, COO, CAP
Index and Robert "Rob" Holm, Dir., North America
Security / Global Safety and Security, McDonald's
R²AMP
Restaurant Risk Assessment Program

2. 6/28/2017
2
1. Necessity for a Consistent & Comprehensive
Risk Assessment Program
2. Tools to ensure the success of your Team
3. Metrix to demonstrate Effectiveness & ROI
of Risk Mitigation Program
Presented By
Robert “Rob” Holm
McDonald’s Corporation
Director, North America Security
Jon D. Groussman, J.D
CAP Index, Inc.
President, COO

3. 6/28/2017
3
R2AMP - A Collaborative Effort
A comprehensive risk assessment program designed to identify and track
security threats & vulnerabilities along with corrective measures taken within
McDonald’s locations.
Why R2AMP?
Create awareness and culture of addressing life safety hazards and risks.
Determine if existing safeguards are adequate / necessary.
Direct resources / assets where they are needed most.
Classify restaurants, assess risk, and implement consistent programs and
best practices.
• Increased Guest Counts / Traffic
• Improved Employee Morale / Turnover
• Reduced Liability / Expenses
• Brand Protection / Growth

4. 6/28/2017
4
R2AMP - Program Overview
Evaluates and classifies restaurants, assesses risk, and implements
programs and best practices
Protects brand, employees and customers
Ensures that safety and security procedures are applied on a
standardized and analytical basis
Mitigates risk and lowers associated costs, using appropriate
security measures within each restaurant
Demonstrates a high degree of concern, planning, and
preparation for associates and customers, as well as premise
security litigation defense
R2AMP - 2016 Tier Designation
Unique 3-tier designation indicating risk and vulnerability of restaurant locations
Geographical Location
CAP Index Score
Aggravating / Mitigating Factors
Serious Event History
Location of Events: Onsite / Offsite
Real Estate / Building Type
Sales Volume / GC Data / Trends
Tier 3
Tier 2
Tier 1
141
(12%)
282
(24%)
765
(64%)

5. 6/28/2017
5
R2AMP - Security Thresholds
Security Guidelines Consistent with Tier Level
Options to mitigate risk are evaluated for feasibility
Security posture can remain fluid if necessary
Assess feedback from location
Reptile Theory Reversed – “Good Company Defense”
R2AMP - Post-Incident Response Protocol
Workflow process designed to:
Swiftly respond to potential area of concern
Efficiently document serious incident response/corrective actions taken
Centralize and standardize process
Remove duplicate efforts
Ensure protocol compliance

6. 6/28/2017
6
R2AMP - Survey / Equipment Standards Review
Streamlines compliance:
Easy navigation
Making entry quick and efficient by displaying only those
questions that are relevant
Making archived surveys available
Flagging survey exceptions
Providing tooltips “hints” to facilitate completion
R2AMP - Survey Progress Reporting

7. 6/28/2017
7
R2AMP Dashboard - Real Time Visualization – Program Measures
Tier 3, 2, and 1 locations survey status
and progress measures
U.S., Divisional and Regional 12 month
serious events history information
Restaurant recent serious incident events
Pending Incident Response Protocol
Pending Incident Priority One Surveys
Pending Number Survey Exceptions
Number of events LY and YTD

8. 6/28/2017
8
1. Objective, Consistent Risk Assessment Program
2. Utilize tools to ensure Teams Success
3. Metrix to demonstrate Effectiveness & ROI
of Risk Mitigation Program