User Experience Design Heuristics

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Brief explanation of user experience with a focus on usability and accessibility. Heuristic assessments, WCAG 1.0 checkpoints and how this fits in with real user testing.

Design

User Experience Honeycomb Copyright Peter Morville

Heuristics in Design ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Heuristics in Testing ,[object Object],[object Object],[object Object]

Usability vs. Accessibility ,[object Object],[object Object]

Accessibility is not about blind users ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Heuristic Accessibility Testing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Accessibility is Mandatory ,[object Object],[object Object],[object Object],[object Object],[object Object]

Web Content Accessibility Guidelines ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Naked pages: Not so good Copyright The Good Guys - www.thegoodguys.com.au

Web Content Accessibility Guidelines ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Usable design ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Considerations in Usable Design ,[object Object],[object Object],[object Object],[object Object],[object Object]

Considerations in Usable Design ,[object Object],[object Object],[object Object],[object Object]

Useless error messages Copyright The Good Guys - www.thegoodguys.com.au Now what do I do?

A bit of science Positioning downlights so they illuminate work areas.

Making an exception an exception At this screen during a normal transaction the ATM would be asking you if you want a receipt. I normally say "No" which in this exception would cancel the transaction. It's not obvious it's an exception.

Post-development ,[object Object],[object Object],[object Object]

Detail matters – small tweaks ,[object Object],[object Object],[object Object],[object Object],[object Object]

Accessibility assessments ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Usability assessments ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Conclusion ,[object Object],[object Object]

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