Ms. Narjes Dhokar is a client-focused Relationship Executive based in Sousse, Tunisia. She has over 10 years of experience in customer service roles, most recently as an Executive Administrator and Management Auditing Consultant at Avant Garde Maritime Services. Prior to that, she worked at Etihad Airways as a First Class and VIP Inflight Coach and Supervisor. She is proficient in multiple languages and has an MBA and BA in Public Relations and International Languages. She is seeking a role developing and implementing account, operational, and marketing plans to build strong client relationships.

2. Ms. Narjes Dhokar
[Sousse, Tunisia] | [+216 26 44 47 46] [ narjes.dhokar@hotmail.com]
Relationship Executive
■ Career Summary
Client-focused Relationship Executive, Innovative, assertive and high performing that consistently
achieves exceptional customer satisfaction rankings, turnaround under performing operations and
institute initiatives that successfully propel operational growth. Record reflects strong work ethic and
ability to master complex corporate management initiatives with proficiency. Exercise independent
judgment, decision making ability and a high level of confidentiality.
 Create and support client retention strategies for existing customer base and for new
customers.
 Strengthened working relationships with clients, utilizing excellent communication
techniques.
 Customer care skills – Solutions oriented and results driven attitude.
 Strive for success and growth.
 Proficient in Microsoft Word, Excel, PowerPoint, Microsoft Project and SharePoint.
Objective Statement – Develop and implement account, operational and marketing plans that build a
strong long-term relationship with clients.
■ Professional Background
1. Avant Garde Maritime Services Pvt Ltd Colombo, Sri Lanka 2012 – Present
Executive Administrator & Management Auditing and Consultancy Executive
Key Contributions:
 Addressed client needs and built operational, marketing and administrative plans while
striving to outperform and exceed prior profitability and revenues.
 Built and managed high performing operational teams – Hired qualified candidates, created
high performing teams and managed these teams to their highest performance, exceeding the
firm’s established goals.
 Sought out and maximized opportunities for operations and clients satisfaction growth.
 Always seeking exposure to new international Markets.
Key Achievements:
 Clients Services Enhancement & new strategical public relations
 Operational Streamlining
 Team Building & Leadership
 Policy & Procedure Formulation ( ICoC, SAMI membership, ISO 28000)
 Strategic Business Planning

3. Initiatives:
 Strive to deliver Client Satisfaction – Established vision and strategy of financial, operational
and enovative marketing plans.
 Ensured that the operations plan aligned with clients objectives and interests in order to
exceed the client’s expectations.
2. Etihad Airways Abu Dhabi, UAE 2005 – 2010
First Class & VIP Inflight Coach and Supervisor
Key Contributions:
 Completed assigned large high value deliverables. Identified network quality/process
improvement opportunities and training needs.
 Ensured network procedures capability and controlled by implementing procedures and
interpreting network standards.
 Focused primarily on training delivery and making sure that is conform to Training job keys.
■ Skills
 Excellent interpersonal and communication skills
 Excellent problem-solving skills
 Highly-organized and detail-oriented
 Notable work experience in the service industry focused on customer orientation
 Good exposure to fast-growing fields ( Aviation and Maritime Security)
 Business Analysis
 Project Management Techniques
 Advance Excel
 Word
 Facilities Operations
 Project Coordinator
 Time Management
 Adaptability
 Excellent positive Listening
 Understanding and Responding
 Dealing With Ambiguity

4.  Information and current affairs Seeking
 Teamwork and Co-operation, Initiative/ Proactivity
 Knowledge of Technology and Commitment To Continuous Learning
■ Languages
 Arabic: Native
 Egyptian: Native
 English: Fluent/ professional use over 09 years
 French: Native
 German: Conversational
 Italian: Fluent
■ Educational Qualifications
 Master’s in Business Administration
 BA Graduate in Public relations and international languages
 International Baccalaureat Graduate in Technical Study
 Multiple Proffessional Fields Certifications
■ Immigration & Work Status
H1B visa reaquired, I have an available R B1/B2 Exp date: 20 Nov 2024