1. NARENDRA KUMAR THADURI
Phone No.: +229-61181496; +234-08027901987; +234-8113960760
E-Mail: narendrakumatvs@gmail.com, narendrakumar_93@rediffmail.com
Proactive professional with a demonstrated record of achievement in conceiving & implementing ideas that fuel market place
presence and drive revenue, seeking senior level assignments in Dealer and Service Management with an organisation of
high repute, preferably in Automobile industry
PROFILE SNAPSHOT
• Seasoned professional with a rich experience of 12 years 7 months in:
After Sales Operations Troubleshooting Technical Support
Service Marketing Client Servicing Channel Management
Product Training Team Management Documentation
• Presently associated with Dubai Auto Gallery LLC (DAG Motorcycle Industries Nigeria Ltd. (Bajaj), Nigeria as Regional Service
Manager East, South and Pan Nigeria Warranty In charge.
• Proficient in service operations along with implementation of various techniques for improving the process operations &
cost effectiveness
• Abilities in steering service operations, providing training & support to the technical staff of the company as well as dealers
and implementing continual improvement activities for achieving superlative service delivery to customers
• Expertise in managing & maintaining business relationship with customers to achieve quality product and service norms by
resolving their service related critical issues
• Possess excellent interpersonal, communication and organisational skills
• Warranty Administrator for Pan Nigeria.
• Network Development, appointment of dealers.
• Securing Warranty Payments from Manufacture.
• Maintain a spreadsheet of when claims were field to track.
• Contact manufacture directly to delay with any issue concerning the process of warranty related claims.
• Resolving the discrepancies with charge basis.
• Attend customers and regional service manager’s seminars to remain current on vehicle warranty issues.
• Maintained accurate Records on the status of claims field.
• Responding to customers questions concerning Claims.
CORE COMPETENCIES
• Implementing services plans / policies for the organisation ensuring accomplishment of business goals
• Exploring potential business avenues for spare parts, developing new accounts and meeting pre-set revenue, collection &
profitability targets
• Managing after sales service of professional products range by educating & monitoring field service managers, dealer
service team and customers
• Heading after sales technical support service operations ensuring customer satisfaction and business retention
• Identifying financially strong and reliable channel partners, resulting in deeper market penetration & reach
• Leading, mentoring & monitoring the performance of the team members to ensure efficiency in process operations and
meeting of individual & group targets
• Imparting training to dealers and Area Service Engineers on best practices for customer retention
• Clarified issues concerning vehicle warranty with REGIONAL SERVICE MANAGERS AND CUSTOMERS.
• Working with technician’s on staff to provide accurate answers to the warranty inquires.
• Prepared weekly and quarterly spreadsheets showing of all warranty claims.
• Confirmed parts numbers referred on warranty claims forms and respond to any reports of discreteness with such numbers.
• Providing key information to insures such as the date when the part not in stock were ordered and when actual repairs took
place.
• Made effort to streamline the payments process and minimized delays.
WORK EXPERIENCE
Since Oct’14 Dubai Auto Gallery LLC. (DAG Motorcycle Industries Nigeria Ltd. (Bajaj), Transfer to East Nigeria
As Regional Service Manager
Role
• Managing a team of 21 dealers in East Nigeria working towards attaining a predefined service volume and parts sale targets
• Overseeing a service team of 14 local Area Service Managers, and 14 Technicians in East Nigeria.

2. • Handling the administration of the service promotional activities to ensure complete profitability to channel partners
• Organising training for the Dealer & Network Service Teams and Area Service Managers
• Providing feedback on the performance of vehicles, analyzing the top complaints and giving solutions to mechanics
• Preparing technical field reports for the management
Accomplishments
• Successfully improved service volumes through best practice deployment & innovative approaches
• Efficiently appointed authorized Service Centres as per organization plan in 15 States in East Nigeria.
• Imparted training to the Dealer Staff and Local Mechanics (MFS) in 15 State in East Nigeria.
• Pivotal in assisting dealers and ASM in conducting service camps periodically, Customer Meet in East Nigeria.
• Instrumental in attending all customer complaint with lead time of 0.5 day
• Acknowledged for appointing Authorize Service Centres.
Oct’2013- Oct’14
1 Year
Dubai Auto Gallery LLC. (DAG Motorcycle Industries Nigeria Ltd. (Bajaj), Nigeria & Benin Republic
As Assistance Service Manager
Role
• Managing a team of 10 dealers in Lagos, Nigeria and 1 dealer in Benin Republic working towards attaining a predefined
service volume and parts sale targets
• Overseeing a service team of 20 local Area Service Managers , and 8 Technicians in Nigeria and 2 local Area Service
Managers 4 Technicians in Benin Republic
• Handling the administration of the service promotional activities to ensure complete profitability to channel partners
• Organising training for the Dealer & Network Service Teams and Area Service Managers
• Providing feedback on the performance of vehicles, analyzing the top complaints and giving solutions to mechanics
• Preparing technical field reports for the management
Accomplishments
• Successfully improved service volumes through best practice deployment & innovative approaches
• Efficiently appointed authorized Service Centres as per organization plan in Nigeria & Benin Republic
• Imparted training to the Dealer Staff and Local Mechanics (MFS) in Nigeria & Benin Republic
• Pivotal in assisting dealers and ASM in conducting service camps periodically in Nigeria & Benin Republic
• Instrumental in attending all customer complaint with lead time of 0.5 day
• Acknowledged for appointing 2s (spares and service) 9 Dealers
Jan’2012- Sep’13
1 Year 9 Months
Sahuwala Cylinders (P) Limited, Visakhapatnam as Technical Manager – Service for Two
Wheelers and Four Wheeler, LPG-KITS
Role
• Carried out research and development for 2 & 4 wheeler LPG Kits for different models
• Prepared training material ,service manuals and owner manuals
• Led & directed a team of 19 Distributors & 26 (RFC) RETRO FITTMENT CENTERS, working towards attaining a predefined
service volume
• Imparted training and motivation for the Service Engineers, Distributors, RETRO FITTMENT CENTERS & Network Service and
Sales Teams
• Executed the payment follow-up for spare parts, responsible for network expansion and attending to customer complaints
Accomplishments
• Instrumental in improving sales and Service volumes through best practice deployment & innovative approaches
• Successfully appointed authorized Service Centres as per organization plan
• Distinction of conducting training for 19 Dealer and 26 (RFC) RETRO FITTMENT CENTERS mechanics
• Effectively increased the dealer network and the service volumes in 2010-2011
Aug’09 to Dec’11 TVS Motor Company Ltd., Visakhapatnam as Territory Executive – Service
2 Years 5 Months

3. Role
• Led a team of 10 Dealers & 36 Sub-ASC; working towards attaining a predefined service volume and parts sale targets
• Ensured complete customer satisfaction in service by ascertaining complete compliance with the standards
• Oversaw administration of the service promotional activities to ensure complete profitability to channel partners
• Responsible for sending Technical feed Back on the performance of Vehicles and analyzing the top complaints thru DMS and
providing solutions to mechanics and sending reports to company
Accomplishments
• Stellar in improving Service volumes through best practice deployment & innovative approaches
• Successfully appointed authorized Service Centres as per organization plan
• Distinction of giving training to 10 Dealer and 36 ASC mechanics
• Acknowledged for attending all Customer Complaint with Lead time of 0.5 Day
PREVIOUS EXPERIENCE
Aug’05- Jul’09 Sai Gayatri Automotive Pvt. Ltd., Srikakulam as Works Manager and Dealer Service Engineer
4 Years
May’04- Jul’05 Sri Mahalaxmi Auto Centre, Srikakulam as Service Advisor, Floor-In charge and
1 Year 4 Months Workshop Manager
EDUCATION
• Basic Auto Motive Servicing (2-3wheelers) Under Sector Automotive Repair from Govt. ITI, Vizianagram in 2008
• AutoCAD 2000 from Thandrapaparaya Polytechnic, Bobbili in 2004
• DME (Mechanical Engineering) from Thandrapaparaya Polytechnic, Bobbili in 2004
• Inter Vocational Rural Engineering Technology (R.E.T.) From Govt. Jr. College (Boys), Srikakulam in 2002
• Computer Fundamentals, MS-DOS, MS-Windows-98 and MS-Office-2000 from Govt. Polytechnic in 2001
TRAININGS ATTENDED
• Basic Supervisor Training Course (B.S.T.C) at Hero Honda service Training Centre, Hyderabad
• Bajaj Service Advisor Development Programmer at Dealer Development Center, Pune
• T.V.S. Motor Company for Service Engineer and about the Product, Hosur.
• Sahuwala Cylinders (P) Limited as Technical Manager Service about the 2 & 4 Wheeler LPG Product, Vishakhapatnam
• 3 Wheeler and 2 Wheeler Training at DAG Motorcycle Industries Nigeria Ltd. (Bajaj).
PERSONAL DETAILS
Date of Birth : 19th
August 1985
Languages Known : English, Hindi and Telugu
Address : Sri Sai Usha Enterprises, Usha Bearing Center, Near Deepamahal, G.T. Road,
Srikakulam- 532001
Skype Id : tnarendrakumar99