Dossier managers at SD Worx provide customer support for HR software and services to SMEs. A series of standalone applications had been developed and bundled together to assist in this task. However, the lack of integration and navigation between these applications made it difficult for dossier managers to handle the constant influx of requests from client companies. SD Worx asked Namahn to help rationalising the working environment of dossier managers and design a concept for the user interface of a future integrated application.