3. INTRODUCTION
Employee are the strength of an
organization. They are the prime contributor to
its success:
• Motivation
• Teamwork
• Training and mentoring
• Recognition and reward
• Feedback and performance appraisal
• Empowerment
4. EMPLOYEE MOTIVATION
HYGIENE THEORY
• The company
• Its policies and administration
• The kind of supervision the receive while on
the job
• Working condition
• Salary
• Status
• Security
5. MOTIVATION
• Recognition for achievement
• Achievement
• Interest on task
• Responsibility for enlarge task
• Growth and advancement to high level task
6. TEAMWORK
Management’s role enabling teamwork :
• Responsibility
• Authority
• Accomplishing the task
• Criteria of measurement of the work output
7. TEAMWORK
Results in win – win situation
Win – win situation demands each employees
respects the view of other employees and regards
the self – esteem of all the colleagues in the team.
To summarize, the team can have the benefits,
if they work for win –win situation.
• Achieve dramatic results, which individual can’t
• Make best use of skill of each member of the
team
• Make right decision
• Get more enjoyment and job satisfaction
8. The problem of win – lose are mentioned
below
• Waste time
• Creates conflict
• stops people listening
• Spoils happiness and health of the team
member
9. EFFECTIVE COMMUNICATION
In every organization, communication is a
three way process for each employee given
below :
• Employee working for supervisor / manager
• To the person working for his subordinate/
junior employees
• To the person one who works with, peers,
counterpart, customers and suppliers ( both
internal and external )
10. • Necessity for communicating upwards
Upward communication means communicating with
seniors.
• Communicating with seniors
Every employee should communicate with juniors. The
junior employee will not have the same education,
experience and expertise as that of the senior. Therefore, the
senior has to communicate with the junior with patiently
and in detail.
• Communicating with peers
Communication with peer is equally important. This has
assumes significance since the organization has to establish
customer supplier relationship to practice TMQ.
11. TRAINING AND MENTORING
Necessity for orientation training
The orientation training should help the
employee to understand in particular :
• Objectives of the organization
• Requirements and expectation from his team
• His role
• His authority
• The know – how and know – why of the jobs to be
undertaken on day to day basis
• Familiarity and skills in operating the tools or
machinery connected with the job in hand.
12. Experienced Recruits need more orientation
This is a reluctant on the part of the
management to send employee for training
due to some reason :
• Excessive workload in the organization ,which
does not permit sending them for training.
• Non – availability of appropriate training
course.
• Fear of migration of employee after training.
13. PDCA for training
Though training contributes to the
prosperity of an organization, it also cost
money. Therefore , PDCA should be used for
training the employee in an organization.
• Plan for training
• Provide training
• Measure training effectiveness
• Improve training effectiveness
14. RECOGNITION AND REWARD
It is important to recognize achievement of
employees , customer and supplier. Every
employer or customer as to meet requirements
to satisfy his customers. However there would
be a few team, and few supplier which will
excel in their contribution . Meeting customers
requirements is not enough for recognition .
Exceeding customers requirement and
satisfying customer, whether internal or
external can be considered as an achievement.
15. Select a few best performer
The attribute for selection of best
performing employee are given below:
• Commitment
• Creativity
• Flexibility
• Adaptability
• Determination
• Responsibility
16. TYPES OF AWARDS
The organization should select the award
appropriately. It could be appreciation in an
annual meeting, certificates and cash awards.
No matter what is the type of award t, the
employee will be definitely motivated.
However the organization should be consistent
in giving the awards.
17. Enables happiness all around
The recognition and reward should help the
organization amongst all the employees. It
should not lead to bitterness among employee
and should not demotivates them .Hence,
before venturing into recognition program the
management has to give considerable thought
and then only finalize the strategy for
recognition and award.
18. FEEDBACK AND PERFORMANCE APPRAISAL
Feedback essential for both employee and
management
It is more humane to be curious to know about
the result of an action. Actions, are taken not only by
management, but also by junior members in the
organization. Therefore, both the management and the
employee should look forward for getting a feedback
on the action taken, the employee from the
management and vice versa, in the interest of
improving quality continuously.
19. Management should seek feedback
One of the responsibility of the
management is to seek feedback. The
management should therefore adopt stable
strategies to get the right feedback from the
employee and customer.
Management By Walking Around (MBYA)-
Concept advocated by Tom Peters to get the
feedback. It should be practised in the right
manner to get desired result.
20. Feedback
Every employee in the organization should receive a
feedback on the quality of his output . Quality does not only
mean conformance of the product or service to the
requirement, but also timeliness , behavioral requirements and
all the attribute TQM.
Giving appropriate feedback
When a feedback is given, it should be the most
appropriate. The feedback should never be
exaggerated or under played, it should be a correct
feedback.
21. Continuous feedback
Like continuous improvement, feedback
should also be given continuously.
The feedback will be never ending for any
of the supervisory persons, since the system
will try to drift away from the set goal often
and the management will be required to correct
the system through the feedback mechanism.
22. PERFORMANCE APPRAISAL
Performance Appraisal is used for the
development of the employees.
Report should be used by the management,
for various purpose :
• Promotion
• Granting of additional increment
• Training the employees
• Reallocation of duties
23. EMPOWERMENT
• Empowerment and ownership are synonymous.
• Empowerment of employees is one of the latest
management techniques deployed to result in continuous
improvement in the organization.
• Empowerment means involvement of all employees for
improvement of processes on continual basis.
• Empowerment is just the opposite of strict hierarchical
“do what I say ” approach in the organization.
• Empowerment means transfer of responsibility of
satisfying customer to employee. It means that the
employees owns the process of satisfying the customer.
24. EMPOWER TEAMS, NOT INDIVIDUAL
A team of employees will be empowered not
the individual. Even when a individual is
empowered, it is done so in a capacity as a
coordinator of the team. It is not personal to
individual.
• Team has to achieve the objectives set forth by the
management.
• The team has to identify the best course of action.
• The team has to take decision on its own within
its own boundaries.
• The team function in a democratic manner to
achieve success.
25. STEPS INVOLVED IM EMPOWERING
The following steps are involved in the
operation of self managed team:
• Agree on what they will produce and carry on.
• Decide how to organize a team.
• Decide on flow of work.
• Audit the process.
• Decide on improvement and restart.
26. FUNDAMENTAL REQUIREMENTS OF
MANAGEMENT FOR SUCCESSFUL
EMPOWERMENT
• Accept that team work is more beneficial and hierarchical
management.
• Investment and money on the team building and training
before empowerment.
• Be prepare to spend more tome on the initial stage and
later on to listen to the problems of the team members.
• Prepare to wait patiently for the success of empowered
team.
• Provide support and tools wherever required for problem
solving.
• Provide communication infrastructure, information
technology infrastructure for the team to carry on the task
without difficulty.
