1. Preceding Summit Reactions
Sage Summit 2013
July 21–26
Washington, D.C.

2. What to Expect
• Discussions on the most talked-about trends
• Opportunities to see and touch new technologies
in the Expo
• Best practices to help you master your Sage
solution
• One-of-a-kind collaborative activities that make
networking fun
• Expert guidance from the kind of people you
don’t run into every day

3. What is Sentiment Analysis
• Identify the orientation of opinion in a piece
of text
• Can be generalized to a wider set of emotions
The movie
was fabulous!
The movie
stars Mr. X
The movie
was horrible!
[ Factual ][ Sentimental ] [ Sentimental ]

4. Social media data
• We collected data from Social media site using
the API given by them
– Linkedin- Groups related to Sage and its
producted
– Twitter
– Facebook

5. Sage Products
• Sage One
• Sage 50 Accounting—Canadian Edition (formerly Sage Simply Accounting)
• Sage 50 Accounting—U.S. Edition (formerly Sage Peachtree)
• Sage 100 Contractor (formerly Sage Master Builder)
• Sage 100 ERP (formerly Sage ERP MAS 90 and 200)
• Sage 300 Construction and Real Estate (formerly Sage Timberline Office)
• Sage 300 ERP (formerly Sage ERP Accpac)
• Sage 500 ERP (formerly Sage ERP MAS 500)
• Sage ACH Processing
• Sage Accountants Network (SAN)
• Sage BusinessVision Accounting
• Sage BusinessWorks Accounting
• Sage Construction Anywhere
• Sage CRM
• Sage DacEasy
• Sage Debit and Credit Card Processing
• Sage Electronic Check Processing
• Sage ERP X3
• Sage Estimating (formerly Sage Timberline Estimating)
• Sage Fixed Assets (formerly Sage FAS Fixed Assets)
• Sage HRMS (formerly Sage Abra HRMS)
• Sage Mobile Payments
• Sage Payment Solutions
• Sage Source
• Sage Timeslips
Response in LINKEDIN

6. Views in LinkedIn
Sage Products in Summit

7. User’s Sentiments in LinkedIn
Sage 100
Sage CRM
Sage 300
2013 2012
Positive
Negative

8. Category of Users

9. User’s Sentiments

10. Reason for Negative Sentiments
About Sage 100/300/CRM Products
•Crystal Report Error
•Slow Reporting
•Alignment Problem
•Accounts Receivable Cash Receipt Error
•Data Duplication In Sage CRM
•Interactive Dashboard Errors
•Security Measures
•Not Compatible with Twitter API changes
•Exchange sync errors

11. ThankYou