Maintaining deployed software systems is one of the most challenging processes in enterprise IT. As software systems are deployed, they compound management and maintenance burdens for IT personnel. Systems that are not maintained correctly can result in increased downtime and expenses. Software appliances are no different. But during this session we'll show you simple and easy it is to use the tools that help you keep your software appliances up to date. You will learn how to handle the authentication, entitlement and access controls required to distribute updates. We will show you a framework for remote appliance configuration. And finally, you will learn how to meet unique remote appliance management needs.

1. How to Maintain
Software Appliances
Delivering World-class Maintenance on a Budget
Michal Svec Federico Lucifredi
Product Manager SUSE Linux Enterprise
® Product Manager SUSE Linux Enterprise
Novell Novell
msvec@novell.com flucifredi@novell.com

2. Agenda
Overview
Software Maintenance, Unplugged
SUSE Life-cycle Management Server
®
WebYaST
Questions and Answers
2 © Novell, Inc. All rights reserved.

3. Overview:
SUSE Appliance Toolkit
®

4. The SUSE Appliance Toolkit ®
+ Streamline the OS
+ Simplify Deployments
+ Simplify Maintenance
Build The SUSE Appliance Toolkit is a collection
of tools designed to improve the efficiency of
Manage building, managing and maintaining
Maintain software appliances.
4 © Novell, Inc. All rights reserved.

5. Target Audiences
Enterprises ISVs
SUSE Linux Enterprise
® SUSE Appliance Program
®
5 © Novell, Inc. All rights reserved.

6. The SUSE Appliance Toolkit ®
Components
SUSE Studio Onsite
WebYaST
SUSE Life-cycle
Build
Management Server Manage
Maintain
6 © Novell, Inc. All rights reserved.

7. What's an Appliance?
Application
Configuration
Appliance
OS
7 © Novell, Inc. All rights reserved.

8. Software Maintenance, Unplugged

9. Delivering Software Maintenance
Customers needs:
- Maintain secure environment
- Insure uninterrupted business operations
- Minimize downtime
- Reduce cost
- Minimize the vulnerability window
Vendor needs:
- Bound the cost of delivery (non-core task, no value add)
- Maintain rock-solid reliability, or customer satisfaction suffers
9 © Novell, Inc. All rights reserved.

10. Delivering Maintenance:
Customer View
How is this delivered? (traditional enterprise)
- Vendor delivers patches (update stream)
- Customer validates patch impact on test systems
(integration testing)
How is this delivered? (appliance model)
- ISV integrates appliance
- ISV integrates updates
- Customer chooses downtime window, applies updates
- One click!
=> ROI two-punch: customer saves initial integration cost,
but also ongoing operational validation of the workload!
10 © Novell, Inc. All rights reserved.

11. Delivering Maintenance:
Vendor View
How is this delivered? (without Appliance Toolkit)
- Amorphous stream of updates
-- Packages if Linux
- CDs, reinstalls, tarballs and often much worse if small vendor
- Good customer experience always very costly
– Need expensive, non-core expertise
– Even smallest distros need 10+ people to insure quality
– Maintenance is a pitfall-ridden space
– Adds nothing to vendor value, a net cost!
– But failures are devastating to your business credibility
=> If you know how hard it is, you avoid it (small vendor) or simplify
it (medium vendor or internal provider) at the detriment of service
11 © Novell, Inc. All rights reserved.

12. Delivering Maintenance:
Vendor View
How is this delivered? (appliance model)
- ISV Integrates appliance using SUSE Linux Enterprise platform
®
- Studio and SLMS automatically generate update sets
- ISV tests only full appliance
– One version to test, not full matrix!
– Integration testing cost collapsed from traditional model
– Massive ROI
– Yet improved user experience
=> If your customer's recurring operations embrace the appliance
model, not just your deployment crew, the cost-benefit improves still
12 © Novell, Inc. All rights reserved.

13. SUSE Life-cycle Management Server
®

14. SUSE Life-cycle Management Server
®
Appliance Update Process
1 2 3 4
v2.1
App Developer
KIWI SUSE
Update
SUSE server
Studio v2.1
Middleware ISV
SUSE Linux Enterprise
Software Component
Suppliers Appliance Integrator Customers
14 © Novell, Inc. All rights reserved.

15. SUSE Life-cycle Management Server
®
Overview
An automated mechanism by which Novell will deliver
®
OS updates to vendors so they can in turn deliver both
application and OS updates to their customers in an
efficient manner.
Handles authentication, entitlement and access control
required for appliance vendors to distribute updates to
their customers.
Ready to plug in to existing processes and tools,
allowing for seamless integration with
vendors environment.
15 © Novell, Inc. All rights reserved.

16. SUSE Life-cycle Management Server
®
Core Features
Deliver updates from vendor and Novell to customers
®
Customers use existing update stack for updates
Automatic mirroring of updates
Support for Content Distribution Networks
Expose API allowing for integration with CRM
Registration functionality
16 © Novell, Inc. All rights reserved.

17. SUSE Life-cycle Management Server
®
Update Work-flow
KIWI Appliance Image
SUSE Linux Enterprise Operating System Packages
SUSE
Studio
Update Repository
ISV Application In RPM format
Synced when
ISV ready
Web Interface
Customer servers SUSE Life-cycle Management
running ISV appliances Server hosted by ISV
17 © Novell, Inc. All rights reserved.

18. SUSE Life-cycle Management Server
®
Advanced Features
Dual system-partition configuration
Web-based configuration and management
RPM as primary software delivery method
Component design, allows for flexibility
Optional tooling, vendor can use other alternatives
Available as part of SUSE Appliance Toolkit
Available today
18 © Novell, Inc. All rights reserved.

19. WebYaST

20. WebYaST
Overview
WebYaST is a framework and a collection of modules
providing SUSE Linux Enterprise OEMs with a stylish,
®
easy-to-use, and low-cost approach to packaging an
appliance with the minimal configuration interface
necessary for its set up.
Objective: Bootstrap the creation of SLE appliances.
Y
20 © Novell, Inc. All rights reserved.

21. WebYaST
Update View
Customer triggers update deployment – one click
[screenshot]
Advanced interface also available
[screenshot]
Y
21 © Novell, Inc. All rights reserved.

22. Questions and Answers

24. Unpublished Work of Novell, Inc. All Rights Reserved.
This work is an unpublished work and contains confidential, proprietary, and trade secret information of Novell, Inc.
Access to this work is restricted to Novell employees who have a need to know to perform tasks within the scope
of their assignments. No part of this work may be practiced, performed, copied, distributed, revised, modified,
translated, abridged, condensed, expanded, collected, or adapted without the prior written consent of Novell, Inc.
Any use or exploitation of this work without authorization could subject the perpetrator to criminal and civil liability.
General Disclaimer
This document is not to be construed as a promise by any participating company to develop, deliver, or market a
product. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in
making purchasing decisions. Novell, Inc. makes no representations or warranties with respect to the contents
of this document, and specifically disclaims any express or implied warranties of merchantability or fitness for any
particular purpose. The development, release, and timing of features or functionality described for Novell products
remains at the sole discretion of Novell. Further, Novell, Inc. reserves the right to revise this document and to
make changes to its content, at any time, without obligation to notify any person or entity of such revisions or
changes. All Novell marks referenced in this presentation are trademarks or registered trademarks of Novell, Inc.
in the United States and other countries. All third-party trademarks are the property of their respective owners.