Healthcare & Science Challengers - Presentation by Mariusz Gralewski, Founder & CEO of Docplanner at the NOAH 2015 Conference in Berlin, Tempodrom on the 9th of June 2015.

1. Marketplace for
Patients Searching for Doctors
Mariusz Gralewski
CEO
www.docplanner.com

2. SAVE THE DATE
GET YOUR TICKET NOW!
www.noah-conference.com/request-invitation
Old Billingsgate, London Tempodrom, Berlin
12-13 NOV2015 8 - 9 JUN2016

3. What problems do we solve?
Patients
•Help choosing a doctor
•by rating, by distance, by availability
•No need to call
•Accessible 24h, multiplatform
•Free for patients
Doctors
•Deliver customers
•Decrease no-show rate
•Virtual assistant
•Calendar management
(instead of pan&paper)

4. Overview
7 million
UNIQUE VISITORS MONTHLY
7 000
PAYING DOCTORS
130 000
VISITS BOOKED LAST MONTH
150
EMPLOYEES
Google Analytics, Mar 2015
1 million
DOCTOR REVIEWS
$ 50 ARPU
AVERAGE REVENUE PER DOCTOR

5. Number of bookings grows 400% YoY
0,000
35.000,000
70.000,000
105.000,000
140.000,000
10-2012 12-2012 2-2013 4-2013 6-2013 8-2013 10-2013 12-2013 2-2014 4-2014 6-2014 8-2014 10-2014 12-2014 2-2015

6. Market leader in
Czech Republic
• 0.7M patients monthly
• 10k bookings monthly
• clear market leader
• 300K patient reviews
NOW:
Hungary
• 0.7M patients monthly
• not monetising yet
• clear market leader
• 100K patient reviews
NOW:
Turkey
• 2.2M patients monthly
• 20k bookings monthly
• clear market leader
• 100K patient reviews
NOW:
Poland
• 3.5M patients monthly
• 110k bookings monthly
• clear market leader
• 400K patient reviews
NOW:

7. DocPlanner vs all competitors combined in PL, TR, CZ, HU
0
1.500.000
3.000.000
4.500.000
6.000.000
1/1/2011 5/1/2011 9/1/2011 1/1/2012 5/1/2012 9/1/2012 1/1/2013 5/1/2013 9/1/2013 1/1/2014 5/1/2014 9/1/2014 1/1/2015
DocPlanner
Competitors

8. #1 in traffic worldwide
Country Market Visitors (similarweb)
PL docplanner 5.2M
US zocdoc 4.6M
ES doctoralia 4M
US vitals 3.6M
DE jameda 3.3M
US ratemds 1.6M
IN practo 1.4M
UK whatclinic 1.1M
BR catalogo 1.1M
FR doctolib 1M
DE sanego 0.9M

9. Monetisation model (monthly fee + CPL)
Doctors pay for new patients and the software to manage them!
KPI Today
ARPU 50 $
Churn (monthly) ~ 1%
CAC 250 $
LTV 2500 $

10. Market
1. Data for 2011 or latest available for Europe; sources: Eurostat, European Observatory on Health Systems and Policies, OECD
2. Outpatient spending for EU-27, 2010 or latest available; source: OECD, World Bank, WHO
3. Data for 2012 for EU-28; source: Eurostat
4. Source: Trends in European Internet Distribution - of Travel and Tourism Services
5. Source: Euromonitor International
EUROPE (annually) Healthcare Hotels
Volume 4.7B
1B
1.6B nights
Value $475B $84B
Online penetration NOW <1%
2000: <1%
2013: 25%

11. Where are we heading?
KPI Now 5 years
Bookings monthly 130K 1.5M
Doctors paying 7.000 50.000
Markets 4 8
Market size (# of doctors) *380k **1M
Market share 2% 5%
Revenue $4M > $100M
* Refers to Poland, Turkey, Russia and Czech Republic.
** Refers to Poland, Turkey, Russia and Czech Republic + 4 other markets DocPlanner is planning to enter within the next 2 years

12. Thank you!