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Semelhante a NICE Recording Solutions
Semelhante a NICE Recording Solutions (20)
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NICE Recording Solutions
- 1. NICE Techniktrends Recording und Archivierung
- 3. Integrierte Software-Architektur für spezifische Anforderungen
- 8. NICE Perform System Design Multimedia Capture Ebene 1 Zeichnet die Interaktionen von verschiedenen Recourcen auf Business Logik Ebene 2 Systemintelligenz und Regelungen für Aufzeichnungen, Systemverwaltung etc. Applikationen Ebene 3 Systemzugriff und Endbenutzeroberfläche Database Services Storage Services
- 17. Neue Privacy Control Funktionalitäten um den Anforderungen des Payment Card Industry Data Security Standard (PCI DSS) Rechnung zu tragen. Play Back Recording mit Privacy Control Privacy Control (PCI Compliance)
- 18. NICE Perform Release 3.5 bietet neue Privacy Control Funktionen, um die Anforderungen des Payment Card Industry Data Security Standard (PCI DSS) zu erfüllen. Darüber hinaus können die Anforderungen bzgl. der Persönlichkeitsrechte von Kunden und Agenten optimal erfüllt werden. Der PCI Data Security Standard ist ein “facettenreicher” Sicherheitsstandard, der Anforderungen für Sicherheits- Management, Policies, Netzwerk- Architektur, Software Design und andere kritische Bereiche aufstellt und Messkriterien festlegt. Privacy Control (PCI Compliance)
Notas do Editor
- - Kurze Vorstellung und Historie von NICE
- Benefits to financial customers: Recording It is required by law. Evidence for dispute resolution. Evidence for internal investigation – to find who is responsible for a case that went wrong. Data Management Make sure data is saved for the right period. Provide access only to the right people. Audit trail – know exactly who listened when, who deleted something etc. Central control for multi-site, global operation. Business Value Automatically scan data to identify specific situation and get alerts. Know who has many client disputes. Prevent compliance issues. Stop fraud, rogue trading at an early stage.
- All the basic compliance, risk management and QA propositions, plus: Storage Center Robust storage management solution with multi-site capability Precise control over data retention Multi-vendor compatibility Playback Organizer Secure, auditable processes Reduces cost, complexity and errors of paper based systems First use in trading – but applicable in any regulated environment which wants to improve control and auditing of the replay process.
- Inbound flow: Customer calls the trader. The mobile application on the trader device rejects the call and route to the ECS. The ECS performs its compliance verify, accepts the call, dials back to the Trader and conferences the NICE recorder. Outbound flow: When the trader calls a customer, the mobile application on the trader device automatically dials the ECS and forward the customer number to the ECS. The ECS performs the compliance verification dials the customer and conferences the NICE recorder