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A7: How to (almost) stop worrying about your charity

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Constantly concerned about how your charity is handling the challenges it faces? That’s natural. But there are things you can put in place to give yourself – and others – confidence that you’re well prepared.

Hear from funders about why they value quality standards and have chosen to invest in them. Learn from colleagues at charities which have used NCVO quality standards about how they made their organisations better, improved the experience of their service users… and got a better night’s sleep.

Publicada em: Governo e ONGs
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A7: How to (almost) stop worrying about your charity

  1. 1. HOW TO (ALMOST) STOP WORRYING ABOUT YOUR CHARITY CHAIR JO MAYCOCK INVESTING IN VOLUNTEERS PROGRAMME MANAGER SPEAKERS CHARLOTTE FIELDER HEAD OF VOLUNTEERING AND FOSTERING, BATTERSEA LISA CHARALAMBOUS COMMUNITY PARTNER, LB CAMDEN SARA COONEY GRANT MANAGER, LONDON AND SURREY, LLOYDS FOUNDATION ZAFER KURSUN OPERATIONS MANAGER, DERMAN Headline sponsor: Lead sponsor: Dinner sponsors: Drinks sponsor:
  2. 2. CONTENT OF SESSION • Introduction to session • Lisa Charalambous Community Partner LB Camden • Sara Cooney, Lloyds • Charlotte Fielder, Battersea cats and dogs home • Zafer Kursun, DERMAN • Breakout session- how is your organisation doing? • Q&A with panel
  3. 3. AIMS OF SESSION • Hear from funders about why they value quality standards • Find out more about funding options for quality standards • Learn about the impact on volunteering from completing the IiV journey • Hear about organisations using theTrusted Charity Mark to become more sustainable • Start to build a greater awareness of how to make your organisation even better! • Have a good nights sleep
  4. 4. LISA CHARALAMBOUS COMMUNITY PARTNER LB CAMDEN
  5. 5. SARA COONEY LLOYDS BANK FOUNDATION FOR ENGLAND AND WALES
  6. 6. @LBFEW@lloydsbankfoundation Lloyds Bank Foundation for England and Wales
  7. 7. @LBFEW@lloydsbankfoundation Who we are We’reanindependentcharitabletrustfundedbyLloydsBankingGroup. Wepartnerwithsmallandlocalcharitieshelpingpeople overcomecomplex socialissuessuchasmentalhealth,homelessness anddomesticabuse. We’remorethanjusta funder–weworkinpartnershipwiththecharitieswefundandotherswhoshareourvision. Welisten,understandandrespondto charities,fundingthemfor longerandprovidingdevelopmentalsupporttohelpthem growstrongerandmoresustainable. Weinfluencepolicyandpracticetohelpcharitiesthriveinthe futureandtoaddressthe rootcausesandconsequencesof complexsocialissues.
  8. 8. @LBFEW@lloydsbankfoundation We’ll fund charities We’ll developcharities We’ll influence Our2018-2022 plan: ReachingFurther
  9. 9. @LBFEW@lloydsbankfoundation We fund charities We offertwo grantprogrammestocharitiesworkingtoaddresscomplex socialissueswhichmeetoureligibilitycriteria: Invest We canprovideupto£100,000 overthreeyears,forcorecosts and/ordirectdelivery.There’salsopotential forcontinuation funding,so charitiescanreceiveInvestfunding forup tosix years intotal. Enable Enable grantscanbe usedtotrialnewapproachesandimprove yourcharity'splanning,monitoring,leadershipandgovernanceor communications.We canprovideup to£15,000 overoneortwo years.
  10. 10. @LBFEW@lloydsbankfoundation We develop charities Access totoolkits developed in partnershipwithLloyds BankingGroup onrisk management,HR andother issues CharityMentoringharnessestheskills of Lloyds BankingGroupstaff to support granteesto become moreeffective, morerobustand moresustainable. This caninclude: • Business planningandstrategy • Incomegenerationandfundraising • Social enterprise • Financialmanagement • Governanceandmanagement • Marketingandcommunications • Supportfor service userse.g. workshops Local independent consultantsand/ornationalpartners to help strengthenparticularaspectsof anorganization. These caninclude: • Servicedevelopment • Leadership andgovernance • Achieving Quality Marks • Strategicplanning • Policy development • Structuresandsystems • Communications ThroughourEnhanceprogrammewe provideaccesstoarangeof non-financial,tailoredsupporttohelpthecharitieswefundthrive.
  11. 11. @LBFEW@lloydsbankfoundation TheValueofQualityStandards-why? - Ademonstrationandrecognitionofyourcommitmenttoachievingqualityandbestpracticeinyourorganisation’sgovernance,managementand servicedelivery - QualityAssurancesystemsprovideaframeworkfororganisationstousetomeasureanddevelopsystemsandproceduresresultinginmoreeffective andmoreefficientorganisationalworking - Betterqualityof servicesforusers - Bettercommunicationamongtrustees,staff,andvolunteers - Increasedmotivation,understandingandcommitmenttoqualityforstaff,trusteesandvolunteers - Morecreativethinking,enablingnewperspectivesandwaysof working - Organisationallearning - Identifypotentialareasfordevelopment - Continuousqualityimprovement - Greatercredibilitywithfunders,partnersandstakeholders
  12. 12. @LBFEW@lloydsbankfoundation Thankyou scooney@lloydsbankfoundation.org.uk @SaraCooney7
  13. 13. CHARLOTTE FIELDER, BATTERSEA CATS AND DOGS HOME
  14. 14. OUR EXPERIENCE OF INVESTING IN VOLUNTEERS 14
  15. 15. PROUD • Values led organisation • Here for dogs and cats • Also aware of our social impact • The difference volunteering makes to lives 15
  16. 16. MAX SAID 16 It was great My Mummy will do it again She had buy in from the top down IiV staff were woofing great I like squeaky toys
  17. 17. START WITH THE END IN MIND 17
  18. 18. BUDGET FOR IT! • Decision • Get early buy in • Sell the benefits • Strategic aim • Business plan 18
  19. 19. CURIOUS CAT! • Encourage curiosity • Speak to others who have been though the process • Talk to the IiV team • Be prepared to be challenged 19
  20. 20. IT’S A JOURNEY • Involve your whole team & tell everyone (absolutely everyone!) • Ownership • Involve your volunteers • Make time & take time • Update everyone 20
  21. 21. A GOOD VOLUNTEER JOURNEY FROM START….. • Commitment tovolunteer involvement • Appropriateresources are committed • Diversity • Appropriateroles • Risk 21
  22. 22. ….TO FINISH • Fairness & transparency • Clear procedures at every stage • Support & Supervision • Recognition 22
  23. 23. 23
  24. 24. FUTURE PLANS Keeping IiV alive Checking in with IiV assessor Keeping momentum going Reapplying 24
  25. 25. ZAFER KURSUN, DERMAN
  26. 26. BREAKOUT SESSION IT’S YOUR TURN… 1) See how your organisation is doing by completing your own: o IiV self-assessment o Trusted Charity self-assessment 2) On your table share strengths and ideas about how to make your organisation even better! 3) We’d like each table to feedback 2 points of interest
  27. 27. ANY QUESTIONS FOR THE PANEL?
  28. 28. FIND OUT MORE Contact theTrusted Charity team: Phone: 020 7520 3187 Email: trustedcharity@ncvo.org.uk Trusted Charity Programme Manager: nadeem.razvi@ncvo.org.uk Contact the Investing inVolunteers team: Phone: 020 7520 2437 Email: iiv@ncvo.org.uk IiV Programme Manager: jo-ann.maycock@ncvo.org.uk

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