This document provides an overview of banking services and introduces key banking concepts. It discusses why people keep money in banks for safety, convenience, cost, and security reasons. It identifies the major types of financial institutions as banks, credit unions, and thrifts. It outlines the steps to open and maintain a bank account, including account verification, making deposits and withdrawals, tracking interest and fees, and maintaining an account balance. Key terms like deposits, withdrawals, fees, interest, and deposit and non-deposit accounts are defined. Important bank employees like customer service representatives, tellers, loan officers, and branch managers are also introduced.