Scott Parker and Ali Mahmoud of N-able discuss the five key elements an MSP should consider when selecting an automation program.

1. 5 Things To Look For In An
MSP Automation Platform
© 2014 N-able Technologies, Inc. All rights reserved.

2. Presented By
© 2014 N-able Technologies, Inc. All rights reserved.
Scott Parker
Product Manager
Ali Mahmoud
Product Marketing
@alimahmoud_

3. Why Automation?
© 2014 N-able Technologies, Inc. All rights reserved.

4. Growing Without Automation
Revenue Labor/Margin
Today
Revenue Labor/Margin
Tomorrow
Doubling your
customer base
means double the
work and double
labor costs
Revenue Labor/Margin Revenue Labor/Margin
© 2014 N-able Technologies, Inc. All rights reserved.

5. Growing With Automation
Revenue Labor/Margin
Today
Revenue Labor/Margin
Tomorrow
Grow your business
efficiently with
minimal labor and
profitable operation
Revenue Labor/Margin Revenue Labor/Margin
Improve margins today
© 2014 N-able Technologies, Inc. All rights reserved.

6. MSP Automation
1. Automate Manual Tasks
2. Automate Remediation
3. Automate Onboarding
4. Automate Reporting
5. Automate Billing
© 2014 N-able Technologies, Inc. All rights reserved.

7. 1. Automate Manual Tasks
If it is repetitive, it can be automated
© 2014 N-able Technologies, Inc. All rights reserved.
• Maintenance
• Temporary Files cleanup
• Disk Defragmentation
• Checkdisk execution
• Empty Recycle Bin
• Sync the system clock
• Flush DNS
• Mapping
• Drives
• Printers
• Configuration
• Windows Firewall
• Windows Power Profile
• User Accounts
• Exchange Accounts

8. 2. Automate Remediation
Of Ntirety’s 15,000* monthly service tickets…
© 2014 N-able Technologies, Inc. All rights reserved.
“Almost 80% are
generated automatically”
“Approximately
50% are self-healed”
According to Ntirety’s case study: http://ow.ly/zbrNJ
“Ntirety Pioneers Database Administration as-a-service on N-able Platform”

9. 3. Automate Onboarding
Adding new customers or devices should be effortless
© 2014 N-able Technologies, Inc. All rights reserved.
New Device
Automatic Discovery
New Customer
Freemium License

10. 4. Automate Reporting
Let the system email your reports for you
© 2014 N-able Technologies, Inc. All rights reserved.
Executive Report Network Report
Shows the person paying the bills exactly
what you are doing for them.
Provide details for the customers who want a
comprehensive overview of their network.

11. 5. Automate Billing
Get Paid for the work automation does
© 2014 N-able Technologies, Inc. All rights reserved.
PSA

12. Summary
• Automation sets you up for growth
• Automation is profitable
• Automation is easy
Start Automating!
Manual Tasks, Remediation, Onboarding, Reporting, Billing
© 2014 N-able Technologies, Inc. All rights reserved.

13. #1 RMM Automation Platform
Onboarding
Remediation
Reporting
Billing
Manual Tasks
© 2014 N-able Technologies, Inc. All rights reserved.

14. N-able
An MSP’s complete toolkit
© 2014 N-able Technologies, Inc. All rights reserved.
N-central® RMM
Security
Manager
Backup
Manager
Patch
Manager
Audit
Manager
Automation
Manager
Help Desk
Manager
Report
Manager
Mobile
Manager
Better Protection Better Service

15. © 2014 N-able Technologies, Inc. All rights reserved.
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16. Legal Information
The N-able Technologies and N-central trademarks are the exclusive property of
N-able Technologies, Inc. and its affiliates, are registered with the U.S. Patent
and Trademark Office and the Canadian Intellectual Property Office, and may be
registered or pending registration in other countries. All other N-able
trademarks, service marks, and logos may be common law marks, registered or
pending registration in the United States, Canada, or in other countries. All
other trademarks mentioned herein are used for identification purposes only
and may be or are trademarks or registered trademarks of their respective
companies.
© 2013 N-able Technologies, Inc. All rights reserved. © 2014 N-able Technologies, Inc. All rights reserved.