Experiences with ComPart in the ICCO-Alliance

1. WASH framework / system workshop Experiences with ComPart in the ICCO-Alliance September 7, 2011 IRC, the Hague

2. About the presentation Backgrounds of ComPart What is ComPart? Which tools are used? Administration of ComPart Successes and Failures Lessons learnt (successes and failures)

3. Background of ComPart Started in 2007 Need for on-line learning platform Later also communications platform Developed by ICCO and Euforic Services

4. What is ComPart? [1] ‘Web’ space to share information; find information Support reflection and learning to communicate; discuss to document experiences and ideas to add value to your work Collection of tools Open, collaborative, participatory

5. What is ComPart? [2] Open content Content that ‘flows’ Standard ‘toolkit’ ‘Pick and mix’ approach Low threshold to create and use (bandwidth, pricing)

6. DISCUSSION DGroups CONFERENCES InterWise What is ComPart? [3] EVENTS Google Calendar DOCUMENTS wikis ComPart [wiki] SEARCH Toolbar BOOKMARKS Delicious STORIES Blogger

7. Which tools are used? Dgroups PBworks Blogger Flickr Slideshare Google: Search (customized) Calendar Maps iGoogle Conduit toolbar Blip.tv Vimeo Delicious Skype AT&T-connect Yammer (lately)

8. ComPart network

9. Process of introduction Finding enthusiasts to get first content Snowball effect Training sessions Only on tools -> Web2Do Stimulating active users / teams / departments Involving management Working with partners in South Support network (enablers – ambassadors)

10. Usagestatistics

11. Toolsetadministration Direct User support & training Editing FAQ pages Platform maintenance Adjusting to changes Statistics (Google analytics) Adding feeds (feedburner) Reporting

12. Successes Toolset used for: learning strategy ( ±12 CoP’s) Internaldiscussions(challenge 2020) (internal) communication(the Studio) Awareness Acceptance Enthusiasm

13. Problems Insufficient organisational alignment Tecnically In business processes Over estimating users abilities Late integration with on-going processes ….

14. Lessons learnt About objectives Learning processes Business processes About Who and where are the intended users Make sure of internal alignment Agreed upon way of working Agreed upon definition of what is success Keep things (even more) simple (e.g. single sign on)

15. Thanks for your attention! www.euforicservices.com Euforic Services associate: Maarten Boers maarten@eapproach.nl