Chapter 9 Supply chain management. This belongs to a full series of Supply chain slide.

1. ‹#› Het begint met een idee
CHAPTER 9 – INFORMATION TECHNOLOGY
IN A SUPPLY CHAIN
Dung H. Nguyen
Faculty of International Economic Relations
University of Economics and Law

2. Vrije Universiteit Amsterdam
 The role of IT in a supply chain
 The supply chain IT framework
 The future of IT in a supply chain
 Risk management in IT
CONTENTS
CONTENTS
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3. Vrije Universiteit Amsterdam
THE ROLE OF IT IN A SUPPLY CHAIN
THE ROLE OF IT IN A SUPPLY CHAIN
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• must be accurate
• must be accessible in a timely manner
• must be of the right kind
• must be shared
Information is crucial to supply chain performance because it
provides the foundation on which supply chain processes execute
transactions and managers make decisions.

4. Vrije Universiteit Amsterdam
INFORMATION AND OTHER DRIVERS OF SC PERFORMANCE
INFORMATION AND OTHER DRIVERS OF SC PERFORMANCE
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Competitive Strategy
Supply Chain Strategy
Efficiency Responsiveness
Facilities
Supply chain structure
Cross-Functional Drivers
Logistical Drivers
Inventory Transportation
Information Sourcing Pricing
Source: Chopra and Meindl (2016)

5. Vrije Universiteit Amsterdam
THE SUPPLY CHAIN IT FRAMEWORK
THE SUPPLY CHAIN IT FRAMEWORK
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Source: Chopra and Meindl (2016)

6. Vrije Universiteit Amsterdam
CUSTOMER RELATIONSHIP MANAGEMENT
CUSTOMER RELATIONSHIP MANAGEMENT
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• Marketing: improve marketing decisions on pricing and profitability
• Sell: improve the sell process
• Order management: enable visibility of orders
• Call/service center: improve service operations

7. Vrije Universiteit Amsterdam
INTERNAL SUPPLY CHAIN MANAGEMENT
INTERNAL SUPPLY CHAIN MANAGEMENT
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• Strategic planning: focuses on the network design of the supply chain
• Demand planning: forecasting demand
• Supply planning: factory planning and inventory planning
• Fulfillment: transportation and warehousing management
• Field service: scheduling service

8. Vrije Universiteit Amsterdam
SUPPLIER RELATIONSHIP MANAGEMENT
SUPPLIER RELATIONSHIP MANAGEMENT
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• Design collaboration: design of products, sharing of engineering
change orders
• Source: qualification of suppliers, supplier evaluation and selection,
contract management
• Negotiate: Negotiations with suppliers
• Buy: creation, management, and approval of purchase orders
• Supply collaboration: facilitate collaborative forecasting and planning

9. Vrije Universiteit Amsterdam
THE FUTURE OF IT IN A SUPPLY CHAIN
THE FUTURE OF IT IN A SUPPLY CHAIN
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• The growth in cloud and software as a service
• Increased availability of real-time data
• Increased use of mobile technology
• Increased use of social media

10. Vrije Universiteit Amsterdam
RISK MANAGEMENT IN IT
RISK MANAGEMENT IN IT
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• Risk of a negative impact on operations
• Risk in installing new IT systems
• IT problems: software glitches, power outages, viruses

11. Vrije Universiteit Amsterdam
RISK MANAGEMENT IN IT
RISK MANAGEMENT IN IT
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• Install new IT systems in an incremental fashion
• Make sure the new system is performing well
• Implement only the level of complexity that is needed

12. ‹#› Het begint met een idee
CHAPTER 9 – INFORMATION TECHNOLOGY
IN A SUPPLY CHAIN
THANK YOU!