Emergency evocation plan

EMERGENCY PROCEDURES
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A WORLD CLASS HOSPITALITY Security l Hospitality l
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I N D E X
TITLE PAGE
UPDATING RECORDS 3
EMERGENCY POST DESCRIPTIONS 4
DECLARATION OF EMERGENCY 5 – 6
INCIDENT PROCEDURE 7 – 8
HANDLING THE MEDIA 9
EMERGENCY CONTACT LIST 10 - 12
EVACUATION PROCESS 13
SECURITY OFFICER EMERGENCY EVACUATION POST 14
SECURITY STAFF PROCEDURES FOR EVACUATION 15
EVACUATION PLAN 16
BOMB THREAT ACTION PLAN AND QUESTIONARE 17 – 18
LOCATION OF A SUSPICIOUS PARCEL 19
ARMED ROBBERY AND HOSTAGE ACTION PLAN 20 – 21
FIRE / ACTION PLAN 22 – 23
CHEMICAL EXPOSURE 24
DEPARTMENT RESPONSIBILITIES 25 – 30
GUEST EMERGENCY PROCEDURES 31 – 34
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UPDATING RECORDS
Date of Implementation: 01 Jan 2015
This Emergency Plan must be updated through Yearly interval and any changes
made must be communicated in writing to the following address:
***HOTEL ,,,
SECURITY DEPARTMENT
***Security will be held responsible for the communication in writing to the above
major role players with regard to any changes in the Emergency Plan.
This document must be safeguarded in the ***HOTEL and be readily available
for inspection by any of the above major role-players or auditors.
REVIEWED BY :
SECURITY MANAGEMENT
APPROVED BY : __
***MANAGEMENT
DATED :
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EMERGENCY POST DESCRIPTIONS
***HOTEL ,,, DUBAI.
1. In an emergency, the ***CCTV / Fire Control room will become
Central CCTV / Fire Control Room from where any emergency operation
will be conducted. All other responsible persons will communicate with the
main CCTV / Fire Control Room in order to establish only one command and
activity.
EMERGENCY MANAGEMENT BODY (EMB)
2. Prompt and effective decision-making is required in any emergency
situation. It is therefore important that all essential inputs be considered
and evaluated before making any decision. It is therefore equally
important that joint decisions are made in order to minimise human error.
3. An EMB will therefore be activated when an emergency is declared and
will assume overall and total control in the Fire Control Room, from where
decisions will be made and instructions issued to the Emergency
Teams. Should external emergency services be required, the support
body will join the already formed EMB.
4. The EMB will be represented as follows:
Main Committee:
 EMB 1 - Mr.*** – *** General Manager
 EMB 2 - Mr*** – SECURITY DEPARTMENT Director
 EMB 3 - Mr *** – *** Maintenance Manager
 EMB 4 - Mr *** – *** Resident Manager
 F and b
 Front officer guest marshal
 Hr staff marshal
Support Body:
 Emergency Police - Representative
 Civil Defence - Representative
 Ambulance - Representative
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 Dubai Fire Brigade - Representative
 Traffic Department - Representative
 Dubai Electricity & Water - Representative
 Dubai Municipality Central Command - Representative
5. A list of the above mentioned support body with 24-hour contact numbers
is visibly displayed in CCTV / Fire Control Room.
DECLARATION OF EMERGENCY
6. *** Management listed below are the only persons who have
the authority to declare or cancel an emergency:
a. Mr. ***
b. Mr ***
c. Mr ***
d. Mr ***
7. All other members of the EMB (Page 4) are only fulfilling an advisory function
and will primarily be responsible to gather information on the situation from
their respective teams on the ground and feed this information through to
***Management.
EMERGENCY MARSHAL (EM)
8. In any emergency the Security Department duty shift-leader will
immediately assume command as the EM. The EM is the person who will
take control of the Emergency Teams and who will control any evacuation
until members of the EMB (Page 4) arrive.
EMERGENCY TEAMS (ET)
9. The initial Emergency Team will mainly consist of the Security Department
Security Officers, in the immediate vicinity. They are responsible to contain
any emergency situation until such time as the additional support or the
External Emergency Services arrives to contain the situation. All reports
will be directed to the EM who in turn will make the necessary decisions.
EXTERNAL EMERGENCY SERIVICES (EES)
10. The EES will be alerted for any emergencies that could obviously not
be fully contained by the ET and/or requires specialist attention. The
EES could form one or all of the services listed below:
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 Fire Department
 Traffic Control
 Ambulance Services
 Dubai Police
EMERGENCY PROCEDURES FOR GUESTS
Emergency procedures for Guests will be issued to all Guests to form an
integral part of this overall emergency plan. This emergency procedure will be
issued to each tenant from ***Management
EMERGENCY CONTACT NUMBERS
SEE PAGES 10 – 12 FOR COMPLETE LIST
PROCEDURE FOR INFORMING GUESTS OF AN EMERGENCY
Depending on the nature of the emergency, there will be an emergency
evacuation call over the emergency intercom system accompanied by sirens.
Alternatively the Emergency Management Body with the help of other
managers will contact all Guests to inform them of the emergency and the
actions to be followed, this process should ideally take place in CCTV / Fire
Control Room with the help of all CCTV / Fire Control Room Operator.
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INCIDENT PROCEDURE
Incidents have been divided into 3 categories (Major Incident, Minor Incident,
General Incident) each have agreed procedure as follows:
Incident Procedure 1:
Major Incident: Bomb Scare, Large Scale Crowd Control, Major Fire,
LP Gas Leak, Use of firearm, Weapons or Narcotics.
1. *** Staff / Security personnel who witness incident contact Management
Team or CCTV / Fire Control Room by radio or telephone.
2. Contact police and paramedics without consultation.
3. EMB (Page 4) will be contacted by EM OR Duty Manager can contact with
them.
4. Upon arrival Civil Defense to decide on appropriate action.
5. Necessary incident reports to be completed by EM and Security
Supervisor.
6. If required statement produced by *** Management at their discretion.
Minor incident: Death (e.g. heart attack), Serious Injury, Apparatus
collapse, Public Disturbance
1. ***Staff / Security Personnel who witness incident contact CCTV / Fire
Control Room or Management team.
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2. CCTV / Fire Control Room or Management contacts Police and / or
Paramedics.
3. Management or Security Supervisors involved draw up necessary
incident report.
4. If required, EMP to convene and take necessary action.
General Incident: Machinery failure, Staff Conduct, Criminal Activity,
Drunkenness, Over crowding, Severe Weather.
1. *** Staff / Security who witness the incident contact CCTV / Fire Control
Room or Management
2. Senior Security Supervisor and / or Management / duty manager attend
incident.
3. If required Paramedics / Police informed.
4. Management or Senior Security Supervisor involved draw up necessary
incident report.
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HANDLING THE MEDIA IN THE EVENT OF A CRISIS
WHAT SHOULD WE DO?
1. Alert *** Management immediately, no press members are allowed into the
building during or after the event of a crisis without express permission from
*** Management.
Please note that *** Head of Marketing ( ) to deal with such matters.
In effect any media concerns should follow this sequence:
 Management
 Marketing Head
2. Alert Facilities, Security and other Service Providers not to talk to media.
3. Buy time to gather the facts.
4. Disclose the facts as soon as possible.
5. Monitor the situation.
6. No Press / Photographers are allowed on site without senior management
authorisation. Once authorised, they should be escorted to the scene with ***
Management.
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EMERGENCY TELEPHONE NUMBERS
The following emergency numbers should be clearly displayed in CC
NAME / DIVISION CONTACT
DETAILS
EMERGENCY POLICE 999
CIVIL DEFENCE 997
AMBULANCE 998
999
DUBAI FIRE BRIGADE
997
TRAFFIC
DEPARTMENT 04 269 4444
DUBAI ELECTRICITY
& WATER
991
04 324 4444
DUBAI MUNICIPALITY
CENTRAL COMMAND 04 221 5555
GM
DIRECTOR SECURITY
MOBILE
Mr Jens Schuster
Eng Manager
Residence Manager
Note: Contact details to be revised on a 6 monthly basis..
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EMERGENCY PROCEDURE
The following Emergency Procedures should be displayed in FIRE
CONTROL ROOM.
1. ACTIVATE PRE RECORDED EVACUATION MESSAGE FOR
SPECIFIC ZONE
2. ACTIVATE ALARM FOR SPECIFIC ZONE TO SIGNAL
EVACUATION, ON INSTRUCTION FROM THE EMB (PAGE 4)
3. DEPLOY SECURITY EVACUATION MARSHALS
4. DEPLOY SECURITY FIRE MARSHALS IF REQUIRED
5. CONSULT EMERGENCY CALL LIST
6. CONSULT MANAGEMENT EMERGENCY CALL LIST
7. SEND OUT REFLECTOR JACKETS, HARD HATS AND
EMERGENCY COMMUNICATIONS EQUIPMENT TO
EVACUATION / FIRE MARSHALS
8. CONTROL EMERGENCY SITUATION UNTIL MANAGEMENT
ARRIVES
9. A MEMBER OF THE EMERGENCY MANAGEMENT BODY
(EMB, PAGE 4) MUST REMAIN IN THE CONTROL CENTRE
UNTIL EMERGENCY IS 100% UNDER CONTROL.
OTHER EMERGENCY NUMBERS
ORGANISATION TELEPHONE NUMBERS
DIRECTORY ENQUIRY 181
TIME 140
TOURIST INFORMATION 04 285 0000
AIRPORT ENQUIRIES 04 216 6666
DUBAI INTERNATIONAL AIRPORT 04 224 5555
AIRPORT SERVICES
DUBAI AIRPORT FREE ZONE 04 299 5555
DNATA 04 359 9399
EXECUTIVE FLIGHT SERVICE 04 299 7006
FLIGHT ENQUIRY 04 216 6666
LOST BAGGAGE SECTION 04 224 5383
MEDICAL CENTRE 04 224 5475
PUBLIC RELATIONS 04 396 9370
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EMBASSIES, CONSULATES
AMERICAN CONSULATE 04 311 6000
AUSTRALIAN CONSULATE 04 508 7100
BRITISH EMBASSY 04 397 1070
CANADIAN CONSULATE 04 314 5555
CONSULATE OF BANGLADESH 04 272 6966
CONSULATE OF FRANCE 04 332 9040
CONSULATE OF GERMANY 04 397 2333
CONSULATE OF PAKISTAN 04 397 3600
CONSULATE OF INDIA 04 397 1222
ROYAL CONSULA T OF KSA 04 397 9777
CONSULATE OF SRI LANKA 04 398 6535
HOSPITALS 998
AL MAKTOUM HOSPITAL 04 222 1211
AMERICAN HOSPITAL 04 336 7777
IRANIAN HOSPITAL 04 344 0250
KUWAIT HOSPITAL 04 271 0000
NEW DUBAI HOSPITAL 04 271 4444
RASHID HOSPITAL 04 337 1111
WELCARE HOSPITAL 04 282 7788
OTHER
E T A (LIFTS & ESCALATORS) 04 272 9999
KONE LIFT EMERGENCY
800 5667
050 650 3542
FIRE ALARM SYSTEM 04 352 2880
WASTE REMOVAL – TRASHCO 04 340 3855
UAE DIALLING CODES
ABU DHABI 02
AJMAN 06
AL AIN 03
DUBAI 04
FUJAIRAH 09
KHORFAKKAH 09
MOBILE PHONE 050, 056 ,055 ,052
RAS AL KHAIMAH 07
SHARJAH 06
UMM AL QUWAIN 06
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EVACUATION PROCESS
A member of the EMB (Refer Pg 4) will give the instruction to evacuate be it
partial or complete for the Following Emergencies.
 Fire
 Bomb Threat
 Bomb Explosion
 Disaster
 Hostage
 Suspicious Parcel
Suspicious Parcel Search Procedure:
 The EMB (Refer Pg 4) shall tactfully and discretely inform internal staff
and necessary service providers to conduct a search for suspicious
parcels in their areas.
 Staff to look for anything out of the ordinary.
 If any suspicious parcel / object found immediately informed to nearest
security officer.
The Following Evacuation procedure will follow –
***Hotel Management:
 The Emergency Management Body will take up position in the CCTV / Fire
Control room.
Guest Notification:
 Pre- Recorded voice over the P.A. system for a Drill and Actual
Evacuation
Security:
 All security officers are to take up positions as trained (Refer Pg 14).
 Security Supervisors make sure that engineering department shut off all
elevators.
 Security officers to direct all persons to the nearest Public Entrance/Exit
Points.
 Security Officers to prevent any persons from entering the Hotel.
 A ‘sweep’ to be conducted by all Security Supervisors and Management.
Parking:
 Exit and Entrance booms to be raised and remain in an open position.
N.B. This is to be done only in an Actual Emergency.
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Housekeeping Department:
 Ensure all toilets are vacated (Refer Pg 27)
SECURITY OFFICER EMERGENCY EVACUATION POSTS
*** HOTEL :
GUARD POST CALL SIGN RELOCATES
1 21 Parking Entrance 3
2 08 North Entrance
4 16 Hotel Entrance 1
5 15 NBD (Outside)
7 22 South Entrance
9 24 Parking Exit 4
11 20 Assembly Point
*** RESIDENCE:
12 Parking Entrance 6
13 Assembly Point
14 Assembly Point
*** BUSINESS TOWER:
15 To remain at Sky Lobby
16 Parking Entrance 4
*** ROTANA SUITES:
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17 Outside Reception Area
SECURITY STAFF PROCEDURES FOR EVACUATION
As soon as an evacuation is ordered, all the security officers must move to the
allocated positions, and their duties will be as follows:
1) All the security officers moving towards the entrance doors must as
they go along inform all customers and staff on the way that an
evacuation is in progress, and also inform them of the shortest way to
exit the building, IE. Main doors.
The security officer must also ensure that the evacuation proceeds in a
calm and orderly fashion.
As soon as the security officer arrives at the door, he/she must ensure
that no person enters the building, but only exits.
2) The Security Supervisors must ensure that all security officers are at
the correct designated posts.
3) The Fire Marshals must proceed to “sweep” all the service passages
and ensure there are no people lost.
4) As soon as the evacuation is ordered, a final physically visit with eng
staff to ensure the basement parkades are clear of , Guests and Valet
drivers , Staff .
5) Once the evacuation is complete, all security officers inside *** must
then proceed to the entrance doors and join the other security officers
already there. They must remain outside the doors to ensure that no
person enters the Hotel until the emergency has been called off, or
until further instructions are given by *** Management.
6) No security officer may divulge any information as to the situation or
reason of the evacuation to any member of the press, or to any Guest.
All questions of this nature must be referred to *** management.
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EVACUATION ACTION PLAN
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***Management will give the authorization to evacuate,
albeit partial or total evacuation.
The CCTV / Fire Control Room will immediately inform all
Security Officers who will proceed to their posts. i.e. Main
Entrance / Exit doors / Entries & Exits
The Security Officers are to direct all persons to the nearest
public exits and from here direct all individuals leaving to
the emergency assembly area.
The Security Supervisors make sure that all Elevators had
shut off by eng department.
Security Supervisors and Management will conduct a sweep
of the Hotel. All service passages, Toilets, restaurants, Bars
and back of office areas.
On arrival of the Emergency Services, they will take
command of the situation with the assistance of
***Management
.
***Management will declare the “All Safe”

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Bomb Threat Action Plan
A Bomb Threat will be initiated by a telephone call. On receipt
of such a call, the Security Supervisor or Control Room
Operator must be contacted and given as much information as
possible.
The Security Supervisor will inform the Security Manager and
Security Team, providing accurate information and exact location.
The Security Manager will inform Kempinski Management.
The Security Team heads for the
scene and commences a search
for exact location of bomb, with
assistance from the staff.
The Security Supervisor will
informs the Bomb Disposal Unit
and Emergency Services.
Should a bomb be found, the area is
to be cordoned off and the bomb
Disposal Unit will search the specific
area as well as the surrounding
areas.
Should evacuation of any section of
the complex be necessary,
Management will give the command
and the Security Team will conduct the
Evacuation.
Security must ensure that all staff, Gusts,
children, injured and disabled are taken care of
and escorted to the nearest Entrance / Exit.
Management will declare the “All Safe” and the
Security Team will disperse all people from the
External Assembly Point.
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BOMB THREAT QUESTIONARE
Received by __________________ Ext. _______ Date _________ Time ______
Complainant / Informer
Name___________________________________________________________
Address__________________________________________________________
____________________________________________Code________________
Tel (W) __________________________ Tel (H/Cell) ______________________
Bomb Scare – Ask the following questions where possible
1. What time is the bomb set for? ________ __________________
2. Where has it been placed? ________________________________
3. What kind of bomb is it? ________________________________
4. Did he/she say who they were? ________________________________
5. Why are they doing this? ________________________________
The Voice – (Mark with circle, note exact words used by caller)
Male / Female Adult / Adolescent / Child European / Asian / Oriental
Language used __________________ Accent - English / Indian
Other (specify) ____________________________________________________
Speech Impediment (specify lisp, etc.)__________________________________
Intoxicated Yes / No / Possibly Words Mispronounced Yes / No
Specify
________________________________________________________________
OtherDetails______________________________________________________
Background noises
Callbox / Private Home / Other / Traffic / Music / Children / Aircraft /Machines/etc.
CCTV / Fire Control Room Operator
Time Notified ______________ Civil Defence Notified (Branch) _____________
Civil Defence Reference ____________________________________________
Time of Arrival _________________ Time Departed ______________________
Was Building Evacuated Yes / No From Time ____________ to ___________
Result __________________________________________________________
O.B Reference______________________Supervisor Name________________
________________________ ____________________________
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Security Manager *** Management
LOCATION OF A SUSPICIOUS PARCEL
SECURITY
1. The security officer that locates / Informed of a suspicious parcel must
immediately move at least 50 meters away from the parcel and inform to
Security supervisor & CCTV / Fire Control Room about the exact location
of the parcel. (N.B. Using a hand held radio or cell phone near a bomb
could detonate it).
2. With permission from the EMB (Refer Pg 4) the area must be cordoned off
to at least 50 meters on either side of the threat. The security officers will
be responsible to do this.
3. The Rooms directly next to, and across from the threat are evacuated on
EMB (Refer Pg 4) instruction.
4. The Site Manager to ensure that no unauthorized people enter the area
until the Civil Defence arrive.
5. If Civil Defence confirms that the parcel is a bomb, all security officers to
assist in the partial or complete evacuating of the centre in a calm
orderly way.
N.B. Only members of the Emergency Management Body are
authorised to request evacuation or on instruction from Civil
Defence.
CCTV / Fire Control Room
1. Immediately contact Civil Defence and inform them about the suspicious
parcel.
2. Inform the Security Manager and all relevant EMB members (Refer Pg 4).
3. With permission from members of the EMB (Refer Pg 4) inform all the
hospitals in the area to be on standby for any emergencies that my result.
4. Ensure that strict radio discipline is kept.
5. Keep record of every number that has been telephoned all instructions
that have been given and all the emergency services personnel that has
been informed.
6. Alert EMB (Refer Pg 4) about any media presence on the site.
(Refer Pg 9 – Handling the Media in the event of a crisis)
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ARMED ROBBERY
1. Do not confront the suspects.
2. Stay focused and within a reasonable distance away from the scene.
3. Advise the CCTV / Fire Control Room of the incident by giving them the
following information:
 Identify area or Room
 Number of armed robbers seen
 Any description of the armed robbers (clothing, tattoos, etc.)
 If possible, type of weapons being used
 How they gained entry into the room or Hotel
 If any, how many people are in the room
 Is there a hostage situation? (Refer pg 21)
 The CCTV / Fire Control Room Operator in Control room will immediately
close / shut all rolling service doors at all vehicle entry and exits (this will
ensure that the burglars will have to escape on foot thus giving the police
more opportunity to apprehend them.)
4. The security officer to warn and prevent more people from entering the
area by suggesting alternate routes.
 Be careful not to create any panic situation
5. Whilst this is being done, CCTV / Fire Control Room will do the following:
 Advise Dubai Police
 Advise security manager and centre management
 Record all information given to them by security officers on the scene.
 Focus all cameras on the monitors within the area of the robbery.
6. Once the armed robbers have left the scene, the following to be done:
 Security officers to inform CCTV / Fire Control Room of the exit route
taken by the armed robbers.
 Proceed to that Rooms or bank and give the CCTV / Fire Control Room a
situation report, i.e. Number of people inside, if anyone has sustained
injuries and requires medical attention, etc.
 Record all necessary information such as:
 Who was confronted within the Room / 1897Bar /K grill
Restaurant?
 What were the actual demands of the robbers?
 What was stolen?
 Compile description of robbers - i.e. tattoos, scars, and
clothing.
 All C.C.T.V. tapes are to be reviewed
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ARMED ROBBERY LEADING TO HOSTAGE SITUATION
ACTION PLAN
The CCTV Control room & Security Supervisor to be
contacted immediately in the event of an armed robbery /
hostage situation.
Security Supervisor will immediately inform Dubai Police and
Centre Management on receiving such a distress call. The
Security supervisor will immediately close / shut all rolling
service doors at all vehicle entry and exits (this will ensure
that the burglars will have to escape on foot thus giving the
police more opportunity to apprehend them.)
The security team heads for the scene to keep bystanders and visitors
& Guests clear from the hostage situation. CCTV Operator have to
ensure all Centre cameras to be focused on hostage events.
The security team will cordon off the area to clear all
personnel and people away from the scene.
The hostage situation must be contained as far as possible
by the security team, the security officers are not to be in
visual contact of the hostage takers.
Upon arrival Dubai Police / Emergency Services will take
command of the situation with the assistance of the security
team.
Only Dubai Police or Centre Management will declare the “All
Safe” after which the security team will take over and secure
the situation henceforth.
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F I R E
SECURITY OFFICER
The fire system works on a single knock philosophy; this means that automatic
fire equipment will start to operate on the first fire detection device sending a
signal to the control panel. There are a number of different fire detection devices
including smoke detectors, break-glass units and sprinkler flow switches. The
first of any of these going off would be a “single knock”, and the next one would
be the “second or “double knock”. The system has been programmed to react to
single and double knock signals.
1. At the first fire alarm signal a security officer must be sent to the location of
the fire signal detected and investigate. Any cameras in the area should be
directed towards the problem area so as to identify if there is a fire.
2. The investigating person must report back to the CCTV / Fire Control Room
as soon as possible and if necessary the security personnel using hand held
fire extinguishers and hose reels must extinguish the fire.
3. On a “double knock” signal, the following things will happen automatically:
 The alarm at the smoke extraction panel in the CCTV / Fire Control
Room will go off and the fans in that area will start up.
 The alarm in the pump room will go off and the pumps will go in the fire
mode.
 The “audio dial” facility will contact Civil Defence and alert them of a
problem at ***Hotel . Security staff should not rely on this facility and
must also phone the fire department to report the fire.
4. All people must be evacuated from the building in accordance with the
evacuation procedures set down by *** management.
5. After the fire has been attended to, or if it has been identified as a false alarm,
the following must take place:
 The alarm signal on the fire detection panel must be accepted and
reset.
 The alarm on the smoke fan panel will then reset automatically.
 A person must be sent to the pump room to reset the pump condition.
This can only be done in the pump room and it is important that this
step is not forgotten.
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FIRE ACTION PLAN
A fire is reported to the Fire Control Room
The Security Team heads for the scene of the fire with
fire fighting equipment and proceeds with controlling the
blaze.
The Security Team is to give a situation report to
Management of their findings and the extent of the fire.
The Security Team
CAN contain fire
The Security Team
CANNOT contain fire
The Security Team will contain
the fire and secure the immediate
area around the scene of the fire.
The Security Supervisor will immediately
inform the Fire Department and other
Emergency Services.
The Security supervisor will notify the
Fire Department of the outcome.
On arrival, the Fire Dept will take
control of the fire until contained.
Should evacuation of any section of the complex be
necessary, the EMB (Page 4) or Civil Defense will give the
command and the Security Team will conduct the
evacuation.
The Security Team must ensure that all staff, guests,
children, injured, disabled, etc, are taken care of & escorted
to the nearest Evacuation Assembly Point.
Management will declare the “ALL SAFE” and the Security
Team will disperse all the people.
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CHEMICAL EXPOSURE
PROCEDURE
• Security receives the call and Security Supervisor & CCTV / Fire Control
Room to be informed immediately.
• Security Supervisor : Advise caller (security officer) to:
o Remain calm
o Keep all people in the affected area
o Keep unaffected guests from entering the area.
• Initiate the Inspection Team and confirm threat, inform:
o Civil Defence
o Security Manager
o *** Management
• Inform Emergency Management Body (Refer Pg 4)
• Inform the maintenance department to switch off or isolate the air-
conditioning in the building or affected area.
• Inform Civil Defence (if not done already)
• Members of the EMB (Refer Pg 4) or Civil Defence to inform the nearest /
surrounding hospitals to be on standby
• Security staff to secure the area.
• No entry allowed into affected area except Civil Defence, and only with full
protective clothing.
• Affected or exposed persons, as identified by anyone are to remain in the
affected area until a medical team arrives and the air conditioners are
switched off or isolated.
• If necessary Civil Defence to ensure Chemical material (e.g. Anthrax) to
be placed into a container and sealed.
• If necessary Civil Defence to ensure clothes of exposed persons to be
placed in a container and sealed. The clothes are to accompany affected
persons to hospital.
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DEPARTMENT RESPONSIBILITIES
MAINTENANCE DEPARTMENT
• Responding to all emergency situations like Fire, Flood, Power Failure, LP
Gas Leak etc. and ensure all emergency equipment are in operational to
encounters the situation.
• If required, disconnecting electrical power of area under threat. .
•
• If required, providing electrical power or emergency back up power.
• Maintain and test diesel system of generator periodically.
• Maintain and test fire pump performance periodically.
• Maintaining fire fighting equipment and emergency notification systems.
• Maintain and test emergency notification systems.
• If required, ensuring maintenance department has evacuated and a head
count is conducted.
• If possible, during the evacuation, to ensure that all cabinets and drawers
are closed and locked and all windows are closed and secured before
moving to the assembly point.
• During an evacuation all first aid kits are to be removed from department
and taken to the assembly point / evacuation area.
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Front Desk Office
PLEASE NOTE: THE OPERATIONS DEPARTMENT WILL ONLY BE ABLE
TO ASSIST WITH ANY EMERGENCY PROCEDURES DURING THE
HOURS OF 10H00 TO 22H00
• All ‘doormen’ from the operations department will assist the security
officers in directing staff, Guests and visitors to the assembly area.
• In a evacuation situation all ‘information counter staff / concierge staff’
from the operations department will direct staff, Guests and visitors to the
nearest emergency exit after which they will immediately proceed to the
assembly area and assist the security officers at the assembly area.
• In the event of an after hours emergency / evacuation, call centre operator
from the customer service team will be contacted directly to assist the
CCTV / Fire Control Room Operator in the CCTV / Fire Control Room
Centre with answering telephones. The standard response to any outside
enquiries will be, “***IS CURRENTLY EXCERSISING AN EMERGENCY
EVACUATION. ANY FURTHER DETAILS WILL BE RELAYED AT A
LATER STAGE BY OUR PUBLIC RELATIONS DEPARTMENT.”
• If required the drivers from the operations department will be utilized to
escort any injured staff, Guests or visitors to hospital.
• If required, ensuring operations department has evacuated and a head
count is conducted
and taken to the assembly point / evacuation area
Safety

- 28 -
HOUSE KEEPING DEPARTMENT
• Part of initial evacuation response, house keeping department to ensure
all fire escapes are evacuated.
• Responding to emergencies involving water or other liquid spills.
• Ensuring all public toilets has been evacuated.
• If required, ensuring department has been evacuated and a head count is
conducted.
Safety

- 29 -
MARKETING DEPARTMENT
• Planning for briefing press personnel.
• Developing press releases and planning for possible periodic updates.
• If required, making announcements to all internal staff including Guests.
• Deterring spread of rumour.
• Minimizing harmful publicity.
• Confirming press credentials.
• If required, maintaining communication with television, radio stations and
local newspapers.
conducted.
Safety

- 30 -
FINANCE & ADMINISTRATION DEPARTMENT
THIS DEPARTMENT MUST HAVE BACK UP INFORMATION THAT MUST
BE PLACED IN A FIRE PROOF SAFE!
• If required identifying actions to process any insurance claims.
• If required, conducting a survey with insurance adjudicators.
• Conveying relevant information to the legal department in order to defend
claims, law suites or any other adverse actions against the company.
• To ensure that all relevant contact details of family is on hand should any
relatives of ***staff members need to be contacted.
conducted.
Safety

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INFORMATION TECHNOLOGY DEPARTMENT
• Should an evacuation be necessary all system services should be shut
down, this is done from the main terminal space.
• All back ups must be physically removed.
I recommend that a procedure be documented for this process.
conducted
Safety

- 32 -
GUESTS EMERGENCY PROCEDURE
Important Telephone numbers:
• *** management office: 04 4 095083
• *** security control room: 04 3 412318
• CCTV / Fire Control Room Centre 04 3 412318
• Dubai Police emergence: 999
• Ambulance: 999
• Fire Brigade: 997
Reporting an Emergency:
• If you notice any smoke accumulation, burning smell, and /or someone
needs urgent medical attention;
• Notify to ***security immediately.
• Stay calm and speak clearly.
• Identify yourself and Rooms name.
• State the nature of emergency.
Safety

- 33 -
• Stay on the telephone until told to hang up, you may be asked for
additional information.
Emergency Exits and Stairwells:
Emergency Exit signs are clearly visible throughout the Hotel corridors. Fire
stairwells are designed for emergency use only and use of fire exit doors other
than emergency is strictly prohibited.
Operational sequence of emergency alarm:
• Initial alarm:
Once the fire alarm is activated, the fire bells will ring for 10 to 15 seconds
and then will be silenced. It means that there is a possible emergency in
your zone.
• Security response:
*** security will proceed to the indicated location of emergency and verify if
there is a fire or it was a false alarm.
• Real alarm:
If there is a fire and it is necessary to evacuate the fire bells will ring again
for the duration of 10 to 15 seconds followed by pre-recorded message for
evacuation over public address system. It means that there is a real
emergency and evacuation is required.
• Assembly Point:
Designated assembly point for ***staff is near Loading area & For Guests
near Drive way entrance .
• Evacuation Procedures:
Immediately upon ringing of the emergency alarm and a subsequent
announcement to evacuate, all occupants ***Guests must follow the
following procedures;
1. Walk quietly but quickly to the nearest and safest Exit route and
proceed to assembly point.
2. Have access to more than one Exit route.
3. Do not run, push or overtake.
4. Crawl low under smoke (if any.)
5. Implement the rooms closedown procedures (if it is safe to do so.)
6. Listen and follow the instructions from the management.
7. Take personal items such as backpack, keys and purses with you.
8. Close the doors and windows behind you.
Safety

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9. Do not stop to lock doors or turn off lights etc.
10. Direct visitors and strangers to appropriate exit route and
designated Assembly point.
11. Assist children and ladies.
12. Assist disables with extra care.
13. Do not panic.
14. Do not use elevators.
15. Do not evacuate to the roof.
16. Do not reoccupy the building, unless declared by Hotel
Management.
Earthquake
In the event of earthquake follow the following procedures.
Indoors:
• Stay calm earthquakes may last from a few seconds to a few minutes.
• Do not evacuate the building during a tremor.
• Seek shelter under a desk or table, in a supported doorway or along an
inside wall, or kneel and cover head with hands.
• Stay away from glass.
• When tremor stops, make a quick survey for injured people unless doing
so poses a threat to your personal safety.
• If individuals are injured, note their location and go for help.
• Do not attempt to move seriously injured persons unless they are in
obvious, immediate danger from fire, building collapse, etc.
• Do not smoke, use lighter or electricity.
• After shocks may occur, be prepared to take cover again.
• Open doors carefully and watch for falling objects.
Safety

- 35 -
• If evacuation is deemed necessary and fire alarm is activated, follow the
same procedures outlined on General Emergency Evacuation Procedures.
Outdoors:
• If outdoors when the tremor begins, lie down or crouch low to the ground.
• Move to an open area away from buildings and overhead power lines.
First Aid
• ***security personnel are trained for first aid, and can be called to handle
medical emergencies and proved following services.
• Providing first aid treatment in minor cases.
• Summon ambulance whenever needed.
Rooms Requirements
• First Aid Equipment:
• It is advisable that Rooms Guests also be informed about nearest
emergency exit way.
• Fire Fighting Equipment:
• Two portable fire extinguishers (CO2 and dry powder) are required for
each unit less than 1000 sq feet.
• For units above 1000 sq feet two fire extinguishers/700 sq feet are
required.
• For kitchens one fire blanket in addition to fire extinguishers is also
required.
Safety

- 36 -
CONCERNED DEPARTMENT
FINANCE AND ADMIN DEPARTMENT: :
PR AND MARKETING DEPARTMENT: :
ENGINEERING DEPARTMENT: :
Safety

- 37 -
HOUSEKEEPING DEPARTMENT: :
TRAINING AND HR DEPARTMENT: :
FRONT DESK DEPARTMENT: :
Safety

Emergency evocation plan

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