1. MUHAMMAD IMRAN DAYO
Communication
Skills

2. Communication is a series of
experience of
Hearing
Smell
Seeing
Taste
Touch

3. We communicate to……We communicate to……
 Get information
 Motivate
 Cheat
 Praise
 Make arrangements
 Give advice
 Sell
 Greet
 Abuse
 Etc

4. Verbal, vocal and visualVerbal, vocal and visual
Vocal : 37%Vocal : 37%
The voice that we
convey
Visual : 55 %Visual : 55 %
Our body language
CommunicationCommunication
Verbal : 8%Verbal : 8%
The message that
we deliver

5. Communication Skills
Communication skills is the ability to use
language (receptive) and express
(expressive) information.
Effective communication skills are a critical
element in your career and personal lives.

6. Studies tell 70 % of mistakes in theStudies tell 70 % of mistakes in the
workplace are a direct result of poorworkplace are a direct result of poor
communication…..communication…..

7. Communication Goals
To get and give
information
To persuade
To ensure understanding
To get action
To change behavior

8. Most Common Ways to Communicate
Speaking
Writing
Visual
Image
Body
Language

9. Six C of giving good informationSix C of giving good information
Give Good InformationGive Good Information
ClearClear ConciseConcise
CourteousCourteousCompleteComplete
CorrectCorrect
ConcreteConcrete

10. Effective Verbal Messages
 Are brief, succinct, and organized
 Are free of jargon
 Do not create resistance in the listener
SENDING MESSAGES

11. Nonverbal Messages
Nonverbal messages are the primary way that
we communicate emotions
Facial Expression
Postures and Gestures

12. Paraverbal Messages
Paraverbal communication refers to the
messages that we transmit through the tone,
pitch, and pacing of our voices.

13. What makes a good communicator?
Clarity
Integrity Timing
Adequacy

14. How do you develop your communication skills?
Explore the related skills

15. Tips to good communication skills
 Maintain eye contact with the audience
 Body awareness
 Gestures and expressions
 Convey one's thoughts
 Practice effective communication skills
At Last

16. Effective Communication . . .
It is two way.
It involves active listening.
It reflects the accountability of speaker and
listener.
It utilizes feedback.
It is free of stress.
It is clear.

17. Thanks