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Mugur Cosmin Frunzetti OBF Iasi, 15 iunie 20 10
[object Object],[object Object],[object Object],[object Object],[object Object],www.mugurfrunzetti.ro, OBF Iasi
www.mugurfrunzetti.ro, OBF Iasi
[object Object],1.  Ne apropiem de consumatori pentru a afla ce gandesc despre noi, ce asteapta de la noi, dar si de / de la concurenta www.mugurfrunzetti.ro, OBF Iasi
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.mugurfrunzetti.ro, OBF Iasi
[object Object],2. cu 99% ? 3. cu 99,99% ? www.mugurfrunzetti.ro, OBF Iasi
[object Object],2. Valorile clasice, precum Statul sau Biserica, sunt in ce in ce mai putin credibile 3. Aristocratii acestei epoci suntem chiar noi, indivizii, fiecare in parte 4. Pietele nationale si internationale sunt dominate de un nou rege:  www.mugurfrunzetti.ro, OBF Iasi
www.mugurfrunzetti.ro, OBF Iasi
www.mugurfrunzetti.ro, OBF Iasi
[object Object],2. Scrie, citeste si comenteaza bloguri 3. Uploadeaza si se uita la poze si video pe Flickr, Picassa, Youtube, Trilulilu 4. Cauta sfaturi despre companii, produse si servicii in forumuri si comunitati specializate www.mugurfrunzetti.ro, OBF Iasi
[object Object],2. cautati-va concurentii si vedeti ce fac ei si mai ales care sunt efectele in comunitate 3. incercati sa comunicati deschis cu consumatorii, sa fiti receptivi si utili www.mugurfrunzetti.ro, OBF Iasi
www.mugurfrunzetti.ro, OBF Iasi
[object Object],2. Stati cu ochii pe cei care au nevoie de ajutor (pun intrebari) si oferiti-l (raspundeti-le) 3. Depasiti retinerea consumatorului fata de prezenta unui business in comunitate 4. Oferiti exclusivitati, avantaje unice, organizati concursuri, provocati dezbateri! www.mugurfrunzetti.ro, OBF Iasi
[object Object],2. NU folositi NICIODATA conturi personale  3. NU trimiteti mesaje directe cu “oferte speciale” sau alte propuneri nesolicitate 4. Imbinati promovarea platite (FB Advertising) cu atragerea “fanilor” prin concusuri cu premii interesante si prin avantaje exclusive pentru fani (transport gratuit, 10% reducere, etc). www.mugurfrunzetti.ro, OBF Iasi
[object Object],Vorbiti maxim 10% din timp Evitati orice poate fi vazut ca SPAM Nu incercati sa manipulati consumatorii, ei sunt mult mai inteligenti decat ati vrea … www.mugurfrunzetti.ro, OBF Iasi
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.mugurfrunzetti.ro, OBF Iasi

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