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Intr. To Om (Chp1)

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Mudassar Salman
Mudassar Salman

Operations management is the business function responsible for planning, coordinating, and controlling resources needed to produce a company's products and services. It has transformed over time from the industrial revolution to modern trends like supply chain management and e-commerce. The chapter outlines the role and decisions of operations management, differences between manufacturing and services, historical developments in OM from scientific management to total quality management, and how OM works closely with other business functions.

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Chapter 1 - Introduction to Operations Management Operations Management Mudassar Salman
Learning Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What is Operations Management? ,[object Object]
Typical Organization Chart
Organizational Functions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
OM’s Transformation Role
Why OM? ,[object Object],[object Object]
Operations Management ,[object Object],[object Object],[object Object],[object Object]
Differences between Manufacturers and Service Organizations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Similarities-Service/Manufacturers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Trends in OM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
OM Decisions
Plan of Book-Chapters link to Types of OM Decisions
Historical Development of OM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Historical Developments of OM – Contd. ,[object Object],[object Object],[object Object],[object Object],[object Object]
Historical Developments of OM – Contd. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Historical Developments of OM – Contd. ,[object Object],[object Object],[object Object],[object Object],[object Object]
Today’s OM Environment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
OM in practice ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Business Information Flow
Chapter 1 Highlights ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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