Workshop template – customer journey map

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JOURNEY MAP
EMOTIONALJOURNEYDRAMATICARC
DATE CLIENT PROJECT#
CONCEPT
Marc Stickdorn,Jakob Schneider, Klaus Schwarzenberger
— www.mrthinkr.com
TOUCHPOINTDESCRIPTION/JOBS
STAKEHOLDERS/STORYBOARD
TOUCHPOINTDESCRIPTION/JOBS
STAKEHOLDERS/STORYBOARD
TOUCHPOINTDESCRIPTION/JOBS
STAKEHOLDERS/STORYBOARDSUB-STAGENAMESTAGE

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