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Semelhante a The Competitive Advantage
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The Competitive Advantage
- 1. insurance hospitals regulatory agencies doctors/ employees patients The Competitive Advantage Supply Chain Management
- 2. Applying the Supply Chain Process Health Care Sector Patient logistics Clinical pathways Data interchange Vertical interchange Industrial Sector Enterprise Resource Planning (ERP) Standardize processes throughout value chain Integration of flow of goods Automated information readily available to manipulate systems
- 3. Design Approach Integration and Coordination Processes Planning Market- Approach Market- Development Information Flows 1. Understanding Needs: Consumer Research, Process analysis, Quality Improvement, Patient observation, Interviewing stakeholders 2. Brainstorming 3. Prototyping 4. Mapping Value
- 5. REFERENCE’s de Vries, J., & Huijsman, R. (2011). Supply chain management in health services: An overview. Supply Chain Management, 16(3), 159-165. doi:http://dx.doi.org/10.1108/13598541111127146 http://www.bing.com/images/search?q=process+flow+chart+for+hospital&view= detailv2&id=0B675F6246B9E9EC33CFD8D7C35AC938B4EDA5FE&selectedindex=3 2&ccid=YaCL4y%2BX&simid=607996808234208500&thid=OIP.M61a08be32f97ecb 15b2aa50aa89599d9H0&mode=overlay&first=1 Uzsoy, R. (2005). Ncbi. Retrieved from http://www.ncbi.nlm.nih.gov/books/NBK22867/
Notas do Editor
- Describe the company's supply chain: According to Uzsoy (2005), “A supply chain can be defined as the physical and informational resources required to deliver a good or service to the final consumer. In the broadest sense, a supply chain includes all activities related to manufacturing, the extraction of raw materials, processing, storing and warehousing, and transportation.” (para. 1). The supply chain management in the healthcare system is difficult and nearly impossible to describe. Considering the unit or system as a whole that render the individual operations as effective as possible is the challenge for health care delivery and industrial supply chains. Understanding and providing examples of the industrial supply chain and how those models can be used in the healthcare delivery system is key. Identify a process internal to the company that you wish to analyze. Preventative health provide individual patients with the necessary test, exams and care necessary to reduce disease and or prevent disability related to disease. These health preventative measure include early diagnosis, educational programs, routine exams and testing, mandatory immunizations. The supply chain includes insurance companies, the patient, doctors/employees and patients. Regulatory agencies must also be added in the supply chain as they collaborate with the other entities of the supply chain to enforce best practices.
- Describe the process internal to the company: Improving processes by utilizing individualized or patient-centered-care delivery systems have been proven as effective means to sub group systems. Individual needs vary according to age, race, income levels and religious preferences to name a few. The system determines preventative health care needs of individuals based on these factors. The stage is then set to develop and implement best practices or clinical pathways for effective outcomes. The process entails collaboration, cooperation and sharing of information. These are practices or ideologies the industrial sector have utilized to develop models for supply chain management. A central data base in the industrial sector is instrumental in providing the management team with information for decision making for a multidisciplinary approach. Vertical interchange and data interchange utilized by the health care sector became very effective with the introduction of electronic medical records (EMR).
- According to de Vries and Huijsman (2011), “The application of supply chain management practices in the health care sector not only relates to physical goods like drugs, pharmaceuticals, medical devices and health aids but also to the flow of patients ([5] Beier, 1995). Nowadays, patient logistics is an emerging field in the area of operations and supply chain management encompassing all planning and control decisions aimed at matching supply and demand throughout the health care supply chain. In practice, patient logistics often concentrates on decisions regarding the variability and complexity of demand within a hospital but obviously, also important coordination issues exist between health care organizations. Similar to manufacturing companies, many optimization questions in health care relate to the problem how a high resource utilization can be matched with a high customer service level. Not surprisingly, within the area of patient logistics also a strong emphasis exists nowadays on improving performance by more integrated health care supply chains ([11] Brennan, 1998). The question how this integration can be achieved best still is a relatively uncovered field in the area of supply chain management however, and starting from this question there are only limited academic studies addressing the challenges unique to the health care setting.”
- Metric to measure process: Outcomes related to consumer satisfaction will be measured using a variety of measures such as , survey’s, real time reports regarding wait times, compliance with standardized procedures and policies. The patient and family will be given opportunities to provide feedback from point of entry, online and follow up calls by staff. “ Interestingly, they conclude that in the area of health care services many problems related to communication, patient safety, waiting times and integration can be addressed as organisational problems. Based on best practices from the area of supply chain management, performance improvement apparently can be established by transforming knowledge on continuous integration practices, lead time control, and the usage of information technology from an industrial setting to a health care setting.” (de Vries & Huijsman, 2011).