Visual resume of Monique Hoffman. My resume has a fundamental background in Hospitality. From the humble beginnings of a bus person to General Manager and PMS Software Installer/Trainer. I offer over 22 years in experience. Please enjoy this small look at who I am and what I have accomplished. :)

1.  10 Minutes of Me Production - Present s…

2.  Monique Hoffman’s Visual Resume

3. Hello, my name is Monique and I am a Charismatic Hospitality Leader …

6. And here …

7. Best Western Bonnyville March 2009 – July 2009 Director of Sales & Marketing Responsible for maximizing the occupancy and the average daily rate of the hotel, while upholding excellent guest service and accommodations to all guests. Worked closely with the hotel’s preferred accounts and group reservations. Managed the sales effort and supported the General Manager on operational issues. Demonstrated excellent communication skills, both written and verbal.

8. Best Western Bonnyville General Manager Overseen all aspects of the hotel operations including: guest relations, front desk, housekeeping, maintenance, finances, team building, and staff development. Possessed strong communication skills, both verbal and written, and demonstrated outstanding leadership. Delegated responsibilities, organized complex projects, and established priorities consistent with hotel objectives. July 2009 – January 2010

9. January 2010 – February 2011 The Noodle House Bonnyville & Wetaskiwin General Manager Manage all areas of operations within the Restaurant including marketing and human resources, while ensuring the Company's standards of quality, service and operations are maintained. Manage operations during scheduled shifts that include daily decision making, staff support, guest interaction, scheduling, planning, while upholding standards, product quality and cleanliness. Prepare schedules and ensure that the restaurant is staffed for all shifts. Staffing, training and developing team members through orientations, ongoing feedback of performance expectations and conducting performance reviews on a regular basis. Identifying operational opportunities to build sales and control costs; developing and implementing plans to address opportunities (i.e., R&M, marketing). Perform liquor, wine and beer checks in order to ensure proper invoicing. Ensure proper security procedures are in place to protect employees, guests and Company assets. Prepare end of shift reports including Daily Labor Control, Daily Food Control, and Daily Sales

10. Through my work as a Software Installer & Trainer with MBS and SoftBrands I completed many installs at various locations throughout North America …

16. Be with my FAMILY!!

17. Search for the perfect accessories …

18. Talk …

19. Talk …

20. Talk …

21. Well, you get the idea … I love to talk!!

22. My strengths are … Organization

23. Presentations …

24. Understanding the Process of Learning … Therefore, providing comprehensive training.

25. I believe in TEAMWORK…

26. But, I can take the lead …

27. So …

28. I'm always looking for new challenges … new opportunities,

29. to reach new objectives and goals … together.

30. References … Joey Mouallem President & Owner Hotel Ventures (Best Western Bonnyville Inn & Suites) 780 849 1422 [email_address] Professional Russ Allan Owner / Operator R2 - Complete POS Solutions 403 688 5775 [email_address] Professional Doug Wolf Regional Manager Combined Insurance 780 265 1674 [email_address] Professional/Personal

31. Keep in touch! Email: [email_address] Cell: 780 349 1731 Home: 780 398 3600 www.linkedin.com/pub/monique-hoffman/b/69b/846

33. 10 Minutes of Me Production This has been a …

34. Fin