1. Monica M. Mueller
2002 Conner Road (757) 338-5181
Hampton, VA 23663 monicammuelleratc@gmail.com
CAREER OBJECTIVE
Seeking a healthcare administration position that will effectively maximize my twenty years of
experience as a clinician with community outreach responsibility
EXECUTIVE SUMMARY
• Skillfully developed various business reports, policy and procedural materials, and
tracking tools for staff
• Trained new employees’ worksite departmental procedures
• Extensive academic training in written and verbal communication skills, critical
thinking, and financial report analysis
• Over 20 years of healthcare experience as a licensed and certified athletic trainer
through the National Athletic Trainers’ Association
EMPLOYMENT HISTORY
Bon Secours InMotion Physical Therapy (Suffolk, VA)
Certified Athletic Trainer June 2007 to Present
• Effectively serve as a primary liaison between Bon Secours’ healthcare providers,
athletes, parents, coaches, and school administrators
• Identify process improvements in the day-to-day functioning of the department
• Develop a system of staff communication that ensured proper implementation of
treatment plans and comprehensive patient care
• Cooperate and communicate effectively with physicians to ensure client
satisfaction and compliance
• Developed and created the Bon Secours Sports Medicine Internship Handbook and
sports medicine educational materials
• Organized sports medicine staff education meetings for 15-20 employees

2. South University (Virginia Beach, VA)
Peer Tutoring Coach October 2014 to September 2016
• Taught students math, business and English concepts
• Prepared quarterly schedules and other Academic Success Center promotional
materials
• Skillfully developed student writing workshops to assist students in the writing
process
• Educated new online students to the navigational procedures for their classes
• Acted as a student liaison to assess their academic needs
Orthopaedic Surgery Centers, P.C. (Portsmouth, VA)
Certified Athletic Trainer August 2004 to June 2007
• Purchased over $3000 of capital equipment for a new facility
• Developed new sports medicine policies that resulted in improved communication
and medical record documentation
• Established and facilitated the company’s CPR instruction program for 50-75
employees
Pontiac Osteopathic Hospital (POH) Medical Center (Pontiac, MI)
Certified Athletic Trainer January 1998 to June 2004
• Developed reports concerning high school medical supply billings and
departmental monthly records of hospital and physician referrals
• Developed various tracking tools to assist athletic trainers in the field, which
included: physician patient schedules, medical supply ordering forms, and durable
medical equipment ordering forms
• Designed, developed, and published parental sports medicine-related newsletters
EDUCATION
Master of Business Administration, Healthcare Administration September 2016
South University, Virginia Beach, VA
GPA 4.0
Bachelor of Science in Healthcare Management March 2015
South University, Virginia Beach, VA
Summa Cum Laude honors
CERTIFICATIONS
• Six Sigma Lean/DFSS Green Belt
• Cardiopulmonary Resuscitation (Basic Life Support)
PROFESSIONAL ORGANIZATIONS
• American College of Healthcare Executives (ACHE)
• National Athletic Trainers’ Association (NATA)
• National Strength and Conditioning Association (NSCA)