The document discusses ARI, a fleet management company that had issues managing large amounts of diverse data from over 10,000 vehicles. It analyzed limited information and could not aggregate data or identify trends. Adopting SAP HANA allowed ARI to analyze data faster, reducing transaction times by 5% and saving 40% of call center costs. The changes enabled faster responses, cost savings, and the ability to quickly extract insights from vast data resources.
Management information system Case 5.1 5.2 6,1 6.2
1.
2. Presented To:
Ayesha Akhter
Assistant Professor,
Department of Finance
Jagannath University.
Presented By:
Group – 09 (9th Batch)
Department of Finance
Jagannath University, Dhaka.
Date of Submission:04-07-2018
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5. Company Profile
ARI delivers fleet management consulting services and
solutions.
Founder :1948
Headquarter :New Joursey
Status :Private
Industry sector :Business support service
.
7. Why was data management so problematic at ARI?
Automotive Resource International(ARI) is the world largest
private company for vehicle fleet management services. ARI
manage the entire life cycle operation of vehicle for
customers, including maintenance ,financing, fuel
management and risk management services. That operate
24/7,365 days a year to support customers. These call
centers handle about 3.5 million calls per year from customer,
drivers and supplier So, it is a large company, a lot of data
need to be processed, but it consisted of more than 1 type of
data and this data amount is huge. It is clear that company
has problems managing its data.
8. Describe ARI's earlier capabilities for data
analysis and reporting and their impact on
business.
capabilities
ARI collects and analyzes more than 14000 units of data
per vehicle
Around 10000cars working simultaneously around the
world.
ARI provides very limited information.
9. Impact on the business
ARI Provided information become a challenging
process.
Unable to aggregate data across its entire customer
base.
Impossible to identify trend and make
recommendation.
ARI process for analyzing its data was extremly
delayed.
10. Was SAP HANA a good solution for ARI?
Why or why not?
Yes, I think it’s a good solution for ARI.
Its was able to determine precise figures of its cost &
creates more value to its customer.
HANA provided faster feedback on simple history of
company expenditure.
It reduced time required for call center for handling
transections &cost.
Data was stored in random access memory.
11. Describe the changes in the business as a
result of adopting HANA.
As a result, The responses to requests were generated
in 3 – 3 ½
HANA also reduced the time of every transaction
processed by ARI call center by 5 percent.
ARI can quickly extract its vast data recourses &
generate projections based on results.
Its result on cost savings, employees of the cell center
for 40% of direct cost of ARI.
13. Company Profile
American Water is an American Public Utility Company operating in the
united States & Canada.
Founded: 1886
Founder: James S.Kuhn & W.S.Kuhn
Headquarter: New jersery, United States
Number of Employees:6800(2016)
Product: Water
Utilities: Water & Wastewater
Services: Water line Protection, Sewer line protection, an in home
plumbing program, electric line protection, power surge protection &
water heater protection
Website: http://amwater.com
14. Q1: Discuss the role of information policy, data
administration, and efforts to ensure data quality
in improving data management at American
Water.
• Information policy helps management put information to
the right channel.
• Data administration make sure all data is managed
correctly, efficiently.
• Data quality is necessary to keep valid information,
eliminating faulty information or redundancy.
15. Q2: Describe roles played by information systems
specialist and end users in American Water's systems
transformation project.
To help business users transform what they need into
information system.
• Q3: Why was the participation of business users so
important? If they didn't play this role, what would have
happened?
The business users are the people who know how the
business process, but they may not know how it works
information system wise.
To get optimal benefit of information system, business
users will work together with information system
specialist to transform what they need.
16. Q4:Howdidimplementingadatawarehousehelp
AmericanWatermovetowardamorecentralized
organization?
It is more centralized because the information of a thing is provided only
from one source, with standardized/normalized naming.
Unlike their previous system, which may have different naming but
same information which may mislead the business users.
Q5: Give some examples of problems that would
have occurred at American Water if its data were not
clean?
Data redundancy
Multiple source of truth = conflict
Can mislead decision maker
17. Q6: How did American Water's data warehouse
improve operations and management decision
making?
With the use of data warehouse, management can use it for
(but not limited to) :
Anticipate behaviour
Take proactive action
Use predictive analytic using structured or text data to
keep track of customer interaction
19. Whatproblemsdoes Multi-touchtechnologysolve ?
o To replace the use of mouse and keyboard, pressing
buttons and turning scroll, and help people who has a
weakness, like to speak and communicate with others
people . where multi-touch gesture is easier to use than
commands. Minimize clutter with portable device Such
as the Android operating systems for smartphones has
support for multi-touch.
o Users can manage emails, contacts, calendars and hold
virtual meetings through a built-in webcam and
microphone.
21. DISADVANTAGES
Smaller touch screen, less easier for people to used
it
prices of f such devices also too high at the
beginning as it is for every new emerging
technology.
That also might be a disadvantage and people can
be afraid to try new stuff, because people might
refrain to buy it.
22. Describe three businessapplicationsthat would benefit
from a multi-touchinterface
• Business transaction. : allowing people to do
business, because multi-touch screen can be
automatic in transaction machine ( ATM)
• Digital reading : allowing people to read e-book
very simple, easy to bring, and we can zoom the
picture just by our fingers, and easily to drag
• Purchasing electronic : we can buy a ticket for
example movie’s ticket, we can purchased the
tickets, without need to waiting a line.
23. What management,organization, and technology
issues must be addressed if you or your business
was consideringsystems and computerswith multi-
touchinterfaces?
The management, organization, and technology issues must be
addressed if my business was considering systems and
computers with multi-touch interfaces.
Moreover the employees who are not technology-savvy,
psychological resistance to change, growing technology with
the introduction of new and better gadget, high costs, the
recurrent of data with similar feature different gadgets and
intrusiveness with negative impression.
25. What business and social problems does data
center power consumptioncause?
The business of data center cause is such as video
on demand, maintaining web sites, analyzing large
pools of transactions or social media data that
require more and more power-hungry machines
businesses.
Besides that, the social problem that the data
center power consumption cause is high corporate
operating costs.
26. What solutionsare available for these problems?
Which are environmentallyfriendly?
Many companies are initiating power consumption me
thods to not only save the environment, as well as to s
ave money.
Google and Microsoft are building data centers
that take advantage of hydroelectric power
Hewlett Packard
is working on a series of technologies to reduce the
carbon footprint of data centers, with new
software and services, to measure energy use
and carbon emissions.
27. There is also a “free cooling” process where cold air is
inducted from outside during the winter months to c
ool server cabinets.
LCD lighting is another energy
saving method to help minimize cooling costs, as well
as UPS battery systems
Microsoft is also trying to encourage energy-
saving software practices by charging business unitsb
y the amount of power they consume in the data ent
er rather than the space they take up on the floor.
28. What are the business benefitsand costs
of these solutions?
Reduce the human resources in data center
Virtualization in data center helps to reduce the
number of servers and storage resources in a firm's IT
infrastructure.
Make firm more energy- efficient
Installed motion sensors will shut off light after five
minutes if no movement is detected. This enable firm
greatly reduce the power required to run workstation.
Reduce corporate operating costs
Intelligent cooling system will automatically changes
setting of computer as the conditions change.
intelligent cooling system helps the firm to save the
electric supply and thus, reduce the operating costs.
29. Should all firms move towardgreen
computing?Why or Whynot?
Yes.
It is very efficient to reduce their power
requirements.
Reduce costs.
Reducing impacts on environmental and human
health.
Helps to minimize the energy consumption by
educating consumers on efficient ways to keep
power usage low.
