1. Consilium Software Overview
25-Jan-2011

2. Consilium Software – Enabling UC
Consilium Software develops Unified Communications
software and solutions for enterprises and contact centers
Leadership Current Status Successes
• Established in 2007 with HQ in • Cisco Authorized Technology
Pramod Ratwani
Singapore Provider (ATP-UCCE & ATP-CVP
Founder, President &
• Team size of 40 in Singapore, partner) status
Executive Chairman
India, Taiwan & Canada • Cisco Advanced UC
• Fastest-growing UC solutions & • Cisco CDN Solution Developer
• 20+ years in this industry services organization in APAC
• Consilium-developed UniTools™
• US$250m of business to date (UniAgent™, UniInsight™,
• 3 successful APAC start-ups UniQM™ & UniPresence™)
launched and in production
Al Lucchese • Executed a string of successful
Mentor & Sr. Adviser • Received Series-A funding from UC software development &
• Industry veteran JAFCO Asia in 2010 delivery projects in 30 countries
• CEO of turnarounds • Launched the Consilium
Managed Services Platform
Swapnil Shah • Leading UC Alliances : Cisco, • Marquee customers across the
Senior Adviser NICE, eGain & Genesys (Alcatel- financial services, BPO, telco,
• Serial entrepreneur Lucent) airline, manufacturing & logistics
• Boston BBJ „40 • Supported by International verticals
under 40‟ honoree Enterprise (IE) Singapore
www.consiliuminc.com

3. The Leading, One-stop Mid-tier UC
Player
UNI™ Products for High
Interoperability
Flexible Deployment
Models
Advanced Professional
Services Differentiator
UniCare™ Support &
Managed Services
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www.consiliuminc.com

4. Consilium’s Global Reach
Project Locations
Resource Bases
 Cisco & Genesys projects delivered in over 30 countries across 6 continents
 Cisco & Genesys compatible Products: Consilium UniAgent™, UniInsight™ & UniQM ™
 Cisco Authorized Technology Provider for contact center solutions (ATP-UCCE and ATP-CVP)
 Solution Developer under Cisco Developer Network (CDN) program
 UniTools ™ for rapid deployment of multi-level integrations with 3rd party applications & CRM’s
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www.consiliuminc.com

5. Traditional Customer Contact Management Solutions
CRM Business Customer Interaction Workforce
Analytical Tools
Applications Management Optimization
Consilium Unified Communications Product Portfolio
UniAgent™ UniPresence™ UniQM™ UniInsight™
Unified Agent Enabler of UC & Performance & Quality BI Reporting &
Front-end Application Collaboration in the Enterprise Management Analytics
UniTools™
UC Connectors & Tools
Consilium Services Expertise
Business & Software Support &
UC Professional
Technology Development Managed
Services
Consulting Services Services
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www.consiliuminc.com

6. Consilium UniTools™ for Cisco
UniAgent™ UniAgent™ CTI
CRM Connector Desktop for
for UCCX UCCE
UniInsight™ for UniInsight™ for
UCCX UCCE
UniWeb™ for
Social Media
Integration
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www.consiliuminc.com

7. Consilium UniTools™ for Genesys
UniAgent™ UniAgent™ CTI
CRM Connector Desktop for
for Genesys Genesys
UniInsight™ for UniQM™ for
Genesys Genesys
UniWeb™ for
Social Media
Integration
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www.consiliuminc.com

8. Consilium’s Cisco Capability
Statement
ATP ATP
(UCCE) (CVP)
Consilium
Partner Partner
Premier & Cisco Developer UniAgent™
Advanced UC Network (CDN) CRM Connector
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www.consiliuminc.com

9. Consilium’s Cisco Portfolio
Business Design & Cisco WFO &
Consulting Implementation Multichannel
 Presales solution  Cisco IPT Design, delivery &
architecture  Cisco UCCX training for
 Business and  Cisco UCCE
Technology  Cisco CVP  Cisco QM
Alignment  Radvision Video  Cisco WFM
 BFSI, telco, BPO  Project  Cisco EIM
domain expertise Management  Cisco WIM
Software Reporting Others
 UniAgent™ &  Custom historical  Migrations from
UniInsight™ reporting Avaya, Nortel
 Integrations  Custom Aspect &
(database, host & wallboards & Genesys
3rd party) dashboards  Social media
 Custom apps  Report libraries integration
under CDN for Avaya,  Strong outbound
Genesys & IN-IN skill set
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www.consiliuminc.com

10. Consilium’s Genesys Relationship
Status
APAC Americas Global 2009
Premier SI & ISV PS APAC New Market
Partner Partner Partner Breakthrough
Award Winner
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www.consiliuminc.com

11. Consilium – The Genesys Experts
 15+ solid resources
 8 key areas of Genesys
specialization
• Genesys Inbound & CTI  Team leads each have more than a
• Genesys Outbound decade’s telecommunications
experience in multiple Unified
• Genesys SIP Communications (UC) & Contact
• Genesys GVP & Speech Apps. Center (CC) technologies
• Genesys WFM  Excel in BFSI, BPO and Telco
• Genesys Multimedia (Email-Web) verticals
• BI Reporting (InfoMart / ICON)  Global Professional Services
• Technical Project Management partner for Genesys and Alcatel-
Lucent
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www.consiliuminc.com

12. Collaboration Architecture & Project
Methodology
Prepare & Design Implement |
Operate |
Plan Develop | Train
Optimize
• Project start-up • Technical • Installation • “As-Built”
• Validated Design • Business documentation
solution Document Configuration • Production
architecture • Application • Software support
documents Design Development • Transition to
• Statement of Document technical
• Testing &
Work • Detailed project validation support
• High-level plan • Optimization
• Knowledge
project schedule • Pre-installation transfer through
• Application checklists workshops and consulting,
Discovery customer guidance
training courses mentoring and
• Business assistance
Requirements
Specification
document
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www.consiliuminc.com

13. Key Customer Engagements…
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14. The Consilium Advantage
Top Cisco & Genesys Consilium has industry-acclaimed Cisco and
Prof. Services Genesys UC & Contact Center Practices
+ Software Integration CRM integrations , CTI integrations, 3rd party
& Development integrations and custom app development
+ UNI™ Differentiator
Consilium UNI™ as the platform for value-
addition and unique offering
= Customer
Contact Success
Create value for customers around the
world
www.consiliuminc.com

15. Enabling Unified Success™
www.consiliuminc.com
info@consiliuminc.com
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www.consiliuminc.com