1. Mohd. Anwar
House No.75, C.L.M. Daryaganj
Delhi- 110002
Contact: 8010911112
E-mail: khan.mohd.anwar@gmail.com
Career Objective: Obtain a challenging leadership position applying creative
problem solving and fine management skills with a growing company to achieve
optimum utilization of its resources and maximum profits.
Educational Qualification:
Year Level Subjects Board/ University Status
2009 B.A. English, Hindi, History,
Political Science.
Delhi University Completed
2005 10+2 English, Hindi, History,
Political Science, Physical
Education
C.B.S.E. Completed
2003 10 English, Hindi, Social Science,
Science, Mathematics, Urdu
C.B.S.E Completed
Professional Qualification:
• Completed ‘Essentials of Learning Delivery’ training to enhance my
training style.
• Diploma in Global Aviation and Hospitality Management from a leading
institute at national level Air Hostess Academy, Delhi.

2. • Completed Hospitality training at Intercontinental The Grand, New Delhi.
Professional Experience:
Call –BA, British Airways subsidiary.
• Joined as customer service advisor in Nov’10.
• Got promoted as a Training Coordinator in the year 2012.
• Currently working as a Business Team Leader since April 2015.
• Well versed with One world products: One world explorer fares, Global explorer
fares.
• Well versed with manual fare constructions, redemption products.
Job Responsibilities:
Business Team Leader
 Managing a team of 12 advisors along with two SMEs.
 Streamlining process by simplifying and standardizing process and
procedures.
 Managing and guiding fellow team leaders in absence of business manager.
 Cascading tasks between various team members.
 Compilation of data and creation of reports on a weekly basis.
 Drafting out regular process updates.
 Managing headcount in various shifts to attain process targets in a cost
effective manner.
 Motivating, encouraging team members and leading by examples.
 Rendering support to team members in order to assist them to come up the
learning curve.
 Ensuring smooth transition of new inductees.

3. Training Coordinator
 Training new delegates on:
 Fares, Ticketing, Servicing as per IATA Regulations.
 Amadeus
 Developing potential to deal with premium and frequent flyer
member of the airlines.
 Baggage – World Tracer.
 Managing trainings and trainers in the absence of Team leader
 Liaising with process managers in order to deliver the training as per the
requirement of the floor.
 Providing feedback to the new inductees in order to enhance their
performance and hone up their skills as per the BA way.
Air France – KLM
• Worked with Air France – KLM - March 2007 until October 2009.
• Very well versed with international market.
• Proficiency in Amadeus.
• Working knowledge of World Span.
Job Responsibilities:

4.  Creation of PNR, ticketing, management of queues.
 Assessment of round the word fares.
 Handling customer and travel agent queries over the phone as well as e-mail
concerning pricing issues, itinerary complications, amendments etc.
 Handling web support.
 Compilation of passenger records for Delhi station.
 Assisting passengers at the airport as well as over the phone in event of flight
cancellation.
 Group reservation and co-ordination.
Languages Known:
• Hindi
• English
Strengths:
• Even tempered, have control over my emotions.
• Perfectionist, I may take a bit longer time in doing things but my result is perfect.
• Fast learner, can understand things quickly and in an efficient and effective way.
Hobbies:
• Listening to music.
• Reading books
• Enhancing my knowledge and skills through internet.
Personal details:

5. Date of Birth: 19 March 1988
Father’s Name: Mr. Saleemuddin
Marital Status: Single
Mohd. Anwar

6. Date of Birth: 19 March 1988
Father’s Name: Mr. Saleemuddin
Marital Status: Single
Mohd. Anwar