1. Presented by
2015 SPMAO Annual Conference
January 21 - 22, 2015
Hilton Garden Inn Toronto, Vaughan

2. The Structural Pest Management Association of Ontario (SPMAO) is proud to present
the 2015 SPMAO Annual Conference. Two days of networking, education, exhibits, and your
opportunity to meet with fellow pest management professionals from across the region.
Hilton Garden Inn
Located in the heart of Vaughan, Ontario (3201 Highway 7, Vaughan, Ontario L4K 5Z7), the Hilton Garden Inn
Toronto/Vaughan hotel puts you at the center of the action. The hotel is located only 30 minutes from downtown
Toronto, at the intersection of Highway 400 and Highway 407, and 20 minutes from the Toronto Pearson
International Airport.
• Room rates start at $137
• To reserve your room, call +1-905-660-4700 or book online at www.spmao.ca.
The Exhibit Hall
The exhibit hall is a one-stop-shop for all of your business needs. Shop for new products, network with vendors
and discover the latest technology in the pest management industry.
Who will exhibit at the 2015 Annual SPMAO Conference?
• Manufacturers and distributors of products and equipment for pest and wildlife control
• General services and products for small businesses
For more information on exhibiting, please contact
Megan Moloney at mmoloney@pestworld.org.

3. 2015 SPMAO Annual Conference
January 21 - 22, 2015
Hilton Garden Inn Toronto, Vaughan
Wednesday, January 21
7:00 a.m. – 5:30 p.m.
Registration
7:30 a.m. – 8:30 a.m.
Continental Breakfast & Exhibits
8:30 a.m. – 10:00 a.m.
Opening General Session:
The Excellence Within
Martin Latulippe
Martin Latulippe, CSP, is more than just
a professional keynote speaker.
In a world where customers have so many options,
customer experience has become the key differentiator.
In this highly entertaining and motivating session, discover the
strategies to have a ZEROLIMIT ATTITUDE to really have a profound
impact in your personal life as well as in your business.
10:00 a.m. – 10:30 a.m.
Refreshment Break
10:30 a.m. – 11:30 a.m.
Adding Nuisance Wildlife Services
to Your Service Program: What
PMPs Need to Know to Succeed
Randy Hobbs – Rentokil
(Moncton, NB)
Nuisance wildlife management are rapidly
becoming expected as part of a pest management
firm’s service offerings. In this turnkey session, find out
everything that is needed to get started in nuisance wildlife control
including implementing training programs, developing service
protocols and deciphering licensing requirements.
11:30 a.m. – 1:00 p.m.
Lunch in Exhibit Hall
1:00 p.m. – 2:00 p.m.
How to Implement an IPM Program in a
Food Processing Facility
Al St. Cyr – Clark Pest
(Lodi, CA)
This session will address the
expectations every food plant IPM program should
meet and how to achieve this goal. Beginning with the
needs assessment, establishing proper communications,
and understanding food plant prerequisite programs through proper
documentation required by third party audit organizations.
2:00 p.m. – 3:00 p.m.
Pest Vulnerability – What is Really in a
Tech’s Mind as They Approach
an Account?
Stephen Kells, Ph.D. –
University of Minnesota
(St. Paul, MN)
Different technicians approach accounts in different
ways and often it is about the service ticket instructions, or lack
thereof, that determines how an account is serviced. Depending on the
technician, this mentality leads to either too much time in the account
or not enough time spent in solving foreseeable problems. Either way,
these approaches may lead to increased costs. Training technicians
to approach an account as a habitat and being able to identify pest
vulnerability points is a good way to prevent these unnecessary costs.
But first you must determine how the Tech approaches accounts to
ensure that your training is effective.
3:00 p.m. – 3:30 p.m.
Refreshment Break
3:30 p.m. – 4:30 p.m.
Food Processing – What You Need to
Know Before Going After an Account
Al St. Cyr – Clark Pest
(Lodi,CA)
If you are looking at developing
business in the food industry, what are the key
things you need to know and understand? Are there
differences in types of food plants and products you
need to know about? What are food companies looking
for in an IPM provider and do you have what it takes?
Schedule of Events
Session Key
Management Technical

4. 4:30 p.m. – 5:30 p.m.
Putting Green to Work for You:
Developing a Green Service
that Works!
Allie Taisey – NPMA/Quality Pro
(Fairfax, VA)
Green, sustainable, environmentally-friendly – Many pest
management firms switched to a green approach before it was in fashion.
Others may be looking at their company and services for ways to adjust.
Regardless of where you are on the green spectrum, there are customers
looking, trying to assess their service options in terms of environmental impact.
From fleet management to service protocols, this presentation will help
you understand the aspects of your company that show your true colors.
We will discuss potential benefits to revenue and the environment and go
over certification options available to you and your clients.
7:00 p.m. – 9:00 p.m.
Reception & Banquet
Thursday, January 22
Technicians’ Day
7:30 a.m. – 3:00 p.m.
Registration
8:00 a.m. - 8:30 a.m.
Continental Breakfast & Exhibit Hall
8:30 a.m. – 9:45 a.m.
Pest Exclusion
Stephen Kells, Ph.D. –
University of Minnesota
(St. Paul, MN)
Scientists have always applied scientific techniques
to urban integrated pest management (IPM) in an effort to reduce chronic
infestations in accounts, and help improve environmental quality in buildings
and safe-guard food safety programs. Recently, a team has initiated a new
program called SCOPE (Scientific Coalition On Pest Exclusion).
Approaching exclusion practices scientifically enables a better understanding
of how these practices can be effective, the economics of exclusion, and,
more importantly, how practices may be better delivered by PMPs with more
predictable results.This presentation will discuss current exclusion practices,
and how these practices might potentially fit into a pest control business.
9:45 a.m. – 10:45 a.m.
Rodents & Inspections
Jeff McGovern –
The Resource Shop
(Jacksonville, FL)
The rodent piece will start with the big picture. Site assessments and
evaluations begin with Google Earth, from there a site visit starts with the
exterior and verification of the offsite observations. Penetration points
are identified along with the rodent pathways to the site and surrounding
property. The client must be interviewed in a manner that forms a
partnership, this will be explained since keeping the account depends
on this skill. In this session we will cover interior investigations, record
keeping, and a few treatment strategies that will lead to success.
10:45 a.m. – 11:15 a.m.
Refreshment Break
11:15 a.m. – 12:15 p.m.
Cockroach Management – The Keys to a
Practical Control Program That Works!
Jeff McGovern -
The Resource Shop
(Jacksonville, FL)
German roaches are on the comeback. While we have
concentrated on bed bugs, roaches are defying our best
efforts causing lost business and dissatisfied clients.The
skill of “Forced Monitoring” also known as “Special Analysis and Precision
Targeting” will locate harborage zones and allow far more effective control.
In this session we will cover tools and equipment to be successful, the
importance of partnering with the client, and other keys to create a control
program that works!
12:15 p.m. - 1:45 p.m.
Lunch in the Exhibit Hall
1:45 p.m. – 2:45 p.m.
The ABCs of Nuisance Wildlife Control
Randy Hobbs - Rentokil
(Moncton, NB)
The foundation of a successful nuisance
wildlife control program rests upon effectively
trapping, removing and excluding the target pest.
In this session, learn tips and tricks for the most
efficacious methods to trap and remove the most common
nuisance wildlife species. Additionally, you will learn how to keep yourself
and your technicians safe while humanely managing wildlife pests.
2015 SPMAO Annual Conference
January 21 - 22, 2015
Hilton Garden Inn Toronto, Vaughan

5. 2:45 p.m. – 3:00 p.m.
Refreshment Break
3:00 p.m. – 4:00 p.m.
Understanding the How and
Why of Proper Pesticide Use
Alice Sinia, Ph.D. -
Orkin Canada
(Mississauga, ON)
As Pest Management Professionals, we are
custodians of public health and the environment,
and care and balance should be our approach to
pest management. Pesticides are tools that we use for that care and
balance. Therefore, the goal of this presentation is to reinforce to Pest
Management Professionals proper and effective use of pesticides in our
industry. Proper use of pesticides minimizes the adverse effects and risks
to the public, environment, and other non-target organisms including the
applicator. In doing so, we not only reduce liabilities, and safe guard public
health but also build public trust and confidence in our industry.
4:00 p.m. – 5:00 p.m.
Fleas & Ticks
Phil Kaufman, Ph.D. –
University of Florida
(Gainesville, FL)
Up-to-date information on the management of
ticks and fleas of companion animals will include the
consideration and selection of appropriate tools for pest
management. In order to succeed in your management efforts, you
need to understand the pest’s biology, behavior and ecology; therefore,
we will explore these aspects so you can exploit the pest’s strengths and
weaknesses. Additionally, after participating in the presentation, you will be
better equipped to assist your clientele in reducing the damage caused by
these pests by being able to explain the reasons behind these approaches
thereby improving compliance in your pest management plan.
2015 SPMAO Annual Conference
January 21 - 22, 2015
Hilton Garden Inn Toronto, Vaughan
Thank You Sponsors

6. Registration Information:
Please print or type clearly. Please complete one form per person or register online at www.spmao.ca.
Your Name: Title:
Company Name:
Address: City: Province: Postal Code:
Email: Phone: Fax:
REgister Three ways:
Mail: SPMAO, 13-3120 Rutherford Road, Suite #340, Vaughan, ON L4K 0B2
FAX: 866-957-7378
Online: www.spmao.ca
2015 SPMAO Annual Conference
January 21 - 22, 2015
Hilton Garden Inn Toronto, Vaughan
Registration Fees:
Note: Registration fees are in CAD (HST included).
Early BIrd (By Dec. 20) REgular (After Dec. 20) Total
Member Registration $339.00 $395.50 $
Non-Member Registration $565.00 $621.50 $
Wednesday Only (Includes Banquet Ticket) $282.50 $310.75 $
Technician’s Day (Thursday, January 22) $129.95 $158.20 $
Banquet Tickets (A la Carte) $73.45 $73.45 $
Total $
Method of payment:
m Our check (payable to SPMAO) is enclosed. m Please charge our credit card: m Visa m MasterCard
Name on Card: Expiration Date:
Card #: Security Code:
Cardholder Signature:
Questions? Contact us at 800-461-6722 or spmao@pestworld.org