2. The Association of Business Practitioners UK
Office of Qualifications and
Examinations Regulations in England

3. It consists of (8) individual business soft skills courses.
1.
2.
3.
4.
5.
6.
7.
8.
Business Communications.
Time Management in Business.
People Skills in Business.
Self Awareness and Personal Development.
Business Etiquette.
Information Technology for Business.
Marketing and Customer Service.
Business and Finance.

5. Purpose
Appreciate the importance of effective business
communication and apply relevant skills.

6. After this module, you will be able to…….
 Identify
and appreciate the range of communication
used in business.
 Appreciate effective and ineffective communication.
 Identify barriers to communication.
 Understand how to conduct successful business
team meetings.
 Identify and apply techniques which will improve
your personal communication.

7. Purpose
To understand time management techniques for short, medium
and long term and eliminate time wasting activities.

8. After this module, you will be able to…….
 Understand
why time management skills are
necessary.
 Determine how to individually make the best use
of time.
 Identify ways in which you can eliminate time
wasting activities in business.
 Delegate tasks confidently.
 Use personal time management to achieve
strategic objectives.

9. Purpose
To learn fundamental skills to effectively work with people in
the aspect of motivation, team issues and conflicts.

10. After this module, you will be able to…….
 Understand
why people skills are vital to organisational
success.
 Understand the importance of self Management and
working with differences.
 Indentify and deal with conflict confidently
 Work effectively in teams.
 Understand how to communicate effectively with
people.

11. Purpose
To focus on skills and techniques that assist with personal and
team development.

12. After this module, you will be able to…….
 Appreciate
what is understood by self-awareness
and personal development.
 Understand the benefits of continual self
improvement.
 Identify ways in which you can develop a positive
attitude and assertiveness.
 Be confident in selling promotions and ideas.
 Understand how to build more effective business
relationships.

13. Purpose
To understand business etiquette and how to conduct
business professionally.

14. After this module, you will be able to…….
 Be
able to identify what is meant by business etiquette
 Understand the importance of both professional and
cultural expectations.
 Have the ability to respond in a professional manner to
customers and work colleagues.
 Appreciate and understand the differences in
electronic forms of etiquette.
 Have the ability to identify and be aware of the
importance of ethical business behaviour.

15. Purpose
To explore common terminologies and to better understand
the technical and management skills required in the IT and
business environment.

16. After this module, you will be able to…….
 Understand
IT and e-commerce in the business
world.
 Understand the benefits of a planned IT strategy.
 Identify ways to derive maximum benefits from
technology.
 Use business applications confidently.
 Understand the important issues in data protection
and security.

17. Purpose
To understand the importance of the customer experience and
the important role it plays in business success.

18. After this module, you will be able to…….
 Identify
different customer segments and their needs.
 Understand the importance of developing positive
customer experiences.
 Determine the need to meet customer expectations.
 Outline the role of effective communication with the
customers.
 Understand the importance of planning and
organising daily routines.

19. Purpose
To increase awareness of common business language and
equip learners with financial planning techniques.

20. After this module, you will be able to…….
 Identify
and appreciate everyday business
terminology.
 Distinguish between the various legal structures for
business.
 Appreciate the importance of transforming resources
into goods and services.
 Apply basic financial planning resources.
 Appreciate the main issues in managing a business.

22. All modules consist of the following methodologies:
 Lectures
 Tutorials
 Workshops
 Case
Studies
 Hands on practical exercises

23.  Single
hardcopy book, test voucher and in-class
training.
 There are five (5) sections in each course book, each
with their own learning outcomes.
 20 hours of tutor-led training.
 30 hours of self-directed study.
 Awards can be taken in any order.

24. 
Award certificate:
will be issued by IBS upon the successful completion and testing of
any award.

Diploma in Business Skills
Successful completion of the 8 awards requires 400 hours of total
learning, of which 160 hours are in class and 240 hours of selfdirected study, as well as passing all 8 associated exams.

Certificate in Business Skills
Successful completion of the following 4 awards
◦
◦
◦
◦
Business Communications.
Business Etiquette.
Information Technology for Business.
Business and Finance.

26.  Covers
topics that are at the forefront of modern
business techniques.
 Ideal for those who wish to stand out from the
crowd in their working environment.
 High quality content.
 Outstanding learning materials.
 Robust assessment arrangements using Pearson
VUE Testing Centres (PVTC).
 Each Award comprises 50 hours of learning.

27.  Prepares
employers and employees to compete in
the global market.
 Increases awareness of the needs of International
customers.
 A recognised UK accreditation in Business.