1. Resume of Mohammad El-Cheikh
Sr. Account Manager – IT
Professional Profile: Information Technology Experienced Business Development and Managing
Accounts with more than 5 years selling and project managing, marketing and operations in
multicultural environments as well as managing ongoing Projects after closing. Effective team player
combining excellent team building skills with effective results oriented approach. Strong solutions
sales advocate. Results-oriented achiever with a track record for exceeding sales quota, and
successful projects.
Personal Information
Nationality : Lebanese
Date of Birth : 16 / 08 / 1985
Gender : Male
Marital Status : married
Email : el.cheikh@hotmail.com
Mobile # : +966 536 999 494
Address : Khobar, Saudi Arabia.
* Note: (Holder of a Saudi residence permit, subject to transfer of sponsorship)
Education
.
January-2017 MCPS: Microsoft Certified Professional
January-2017 MS: Designing and Providing Microsoft Volume Licensing
Solutions to Large Organizations
December-2014 ITIL (Information Technology Infrastructure Library)
Foundation.
2008-2011 B.S. in Management Information Systems (MIS):
American University of Science and Technology, Lebanon, An affiliate to the State
University of New York, New York, USA, and Villanova University, Pennsylvania, USA .
2008 Cisco CCNA:
American University of Science and Technology, Beirut, Lebanon
2005-2008 Computer Science (switched majors):
American University of Science & Technology, Lebanon.
2005 Certificate of Proficiency in English from Michigan, USA. :
American language center, Beirut, Lebanon.
2004 Saudi Baccalaureate:
Al-Mobarakeya School, Dammam, Saudi Arabia equivalent to Lebanese baccalaureate
by Lebanese ministry of education.

2. Work Experience
 Sr. Account Manager :
Al-Nafitha International Information Technology – Saudi Arabia
January 2016 – Present
Responsibilities / Achievements:
Managing 100+ corporate accounts in the Eastern Region including government, semi-government &
private organizations operating in various verticals maintaining a positive relationship with each
account.
Covering their IT requirements (Microsoft Licensing and services, security solutions and services, IT
Service Management solutions and services and IT Training) providing them with the best solutions
that fits the requirements they have.
 ITSM Products and Services Manager
Al-Nafitha International Information Technology – Saudi Arabia
April 2013 – Present
Responsibilities / Achievements:
Consistent track record on quota overachievement, responsible for the license revenues for breadth
mid-market accounts in Saudi Arabia, performed Market scanning, cold calling, prospecting, deal
initiation / build up, relationship management and closing. Positioning ITSM solutions and services to
key decision makers through direct contact, Understanding competing products, services and
strategies, Building executive relationships within client base, revolving on customer business
strategies. Maintaining a forward looking pipeline to 150%, ensuring minimal loss in recurring
business, maximizing agreement recapture rate, Up-selling and cross-selling ITSM products to
existing customers.
Managed Large, SMB accounts in the Eastern Region including government, semi-government &
private organizations operating in various verticals maintaining cultivated a positive relationship
with each account.
Stakeholder in development of channel marketing campaigns, drive through partner marketing
campaigns. Capture identified prospects for qualification, Maximizing impact by supporting their
solution’s sales strategy in order to accelerate revenue growth and customer satisfaction
Achievements.
Service and Training: responsible for developing business with customers for training and
consultation services in ( ITIL 2011, PRINCE2 , COBIT 5 , Business Analysis , ISO/IEC 20000 , ISO/IEC
27001, ISO/IEC 21500 , cloud school ) .
Meeting end users to gather their requirement, analyze it and provide them with the best ITSM
solution that fulfills their requirement, project planning, supervising the delivery team making sure
to achieve the highest level of customer satisfaction and project success before signing the project off.
 ERP Consultant
Focus Soft Net. Khobar, Saudi Arabia.
December, 2011 – April 2013
Responsibilities / Achievements:
Open new and Follow current inquiries and leads for requirements of ERP solutions in private
organizations, government and Simi-government sectors, turning them into closed deals going thru
sales and presales processes. Assisting in evaluation process, demonstration, presentations and POC’s
for ERP systems at the client side till the closing of the deal. System Requirements Study and site
survey. Coordinating with the technical team to perfectly understand the customer’s requirements,
delivering the product, installation, and giving training to end users.
Consistent track record on quota overachievement and bringing high profit to the company.

3.  Sales Consultant
Expert Data Systems (EDS), Beirut, Lebanon.
July, 2010 – October, 2011
Generate inquiries and leads for IT solutions (Networking, security, optimization, migration,
backup and recovery. IT products (IT infrastructure and network setup, servers).
Providing demonstrations, quotations , following up , closing deals , gathering the requirements of the
customer and coordinate with our team to understand and meet those requirements and satisfy the
customer’s needs.
 Account manager
Vox Sale call center. Beirut, Lebanon:
August, 2009 – May, 2010
Provide SMS and Voice Marketing Technology by broadcasting a certain advertisement to cell
phones inside or outside Lebanon. My responsibility was to build successful relations with customers,
open new opportunities follow up with customers for their advertising needs, gather their
requirements, and submit it to the implementation team to be done.
Computer Skills
 Microsoft Office (Word, Excel, PowerPoint, Access).
 Browsing and Internet skills.
 Programing languages , C++, Java, SQL , MS Project, MIS tools , System Analysis and design tools ,
Enterprise resource planning Systems ERP (SAP, Peach tree, Oracle, Focus 6.0 , Focus RT), Packet
Tracer (Cisco), router basic configuration , Help Desk solutions and IT Service Management
solutions ( Netsupport , Manage Engine), Help desk solutions , Network monitoring solutions ,
Active directory management and auditing solutions.
 Hardware maintenance and installations.
Languages
Fluent in:
 Arabic (native language): spoken, written, read
 English: spoken, written, read
(Holding Certificate of Proficiency in English from the University of Michigan,
Provided by American Language Center in Beirut, Lebanon.)
Interests
Interested in Football, Travel, discovering new places.
Courses taken at the university level
 Introductory level IT courses
 Management information system
 IT management
 Project management
 Enterprise resource planning systems
 Systems analysis and design
 Networks
 Business intelligence
 Data base management system
 Programming tools
 Software engineering
 Operations management
 Marketing and management courses