1. MOHAMED EL SAYED
ITAI EL BAROOD – BIHIERA
E-Mail:
Abdelaziz198011@yahoo.com
Phone: 002/01003907685
 Objective:
An advanced position leading to a career in the hospitality field in which
My leadership, communication and creative skills can be further developed & applied.
 Education:
Bachelor of Commerce, Tanta University
Faculty of tourism and hotels
 Qualifications
 Excellent interpersonal skills, ability to work well with others, in both supervisory or support
staff roles

 Accustomed to working in fast paced environments with the ability to think quickly and
successfully handle difficult clients

 Willing to relocate and travel

 Manage the outlet efficiently according to the established concept statement providing a
courteous, professional, efficient, & flexible service at all times, following hotels standards
of performance
 Assign responsibilities to subordinates implementing multi-tasking principle & to check
their performance periodically
 Training:
* winning ways * Food hygiene
* One & only work shop * Craft training certificate
* Customer focus. * Service leader ship.
* Selection interview. * Selling skills (S.W.E.E.T)
* Managing training & development. * Business Etiquette.
* How to set up a new restaurant * Health & safety training.
* LAST (handling a Guest Complain). * Restaurant forecast training.
* Total quality management. * Wine training
* Fire training. * I opener with IHG.
* Health & food safety (crystal training program). * First aid.
* HIC (high impact coaching). * HACCP with ministry of tourism.
* Leadership (affective leadership & leadership style). * Time management.
* Train the trainer with ministry of tourism. * Organizational Behavior.
* Marketing is every body’s Job. * Marketing for non –marketers
 Experience:

2. • From 2013 as restaurants Manager Till now
Palm Royall Abu soma
• In charge of food and beverage department admin and operation
• Managing department with 4 restaurants and 5 bars
• Responsible to put strategic plan for dept to achieve dept goals
( Money Ways – Guest satisfaction – man Power )
• Responsible to hire qualified staff to be effective with food & beverage
operation
-
• From 2010 as restaurant Manager Till
2013intercontinental Abu soma
• Support F&B admin & acting as Restaurants Manager since December 2013.
• Create ideas that helping to Achieve F&B Target of sales " starlight -dinner –
increase number of pax at payable Restaurant – increase Beverage Sales at
F&B outlets
• Improve guest satisfaction survey regarding F&B outlets.
• Participate to create & setup standard of F&B manual skills and Knowledge of
Coral Sea Resorts Company.
• Assist hotel management to achieved ISO 9001, 14001. 22000 through
make sure all f&b Tasks regarding this has been done
-
 From 2009 – Assistant Restaurant Manager of the
main dinning room till 2010 in intercontinental Abu soma.
 Responsible for the main Restaurant
 Responsible for staff consists of 33 individuals.
 Responsible for Training the staff according the chain policy.
 Handling Restaurant detailed affairs.
 Responsible of informing the Management of customer Satisfaction
survey.
 Managing and achieving Restaurant budget according to hotel policy.
 Managing and organize special events ( Romantic night –Oriental
 night- Sea food night )
-
 From 2007 as head waiter of intercontinental Abu
soma Till 2009
 One of the teams of the main Dining room "Café Stella Restaurant"
 Responsible to assist the manger in supervising the daily operation of café
Stella Restaurant
 Managing and supervising Staff Consists of 29 Individuals(Egyptian ,
Filipinas & Sri Lankan )

3.  Responsible to assist Restaurant Manger for main duties.
- Quality level of products
- Guest satisfaction
- Operation cost
- Sanitation, cleanliness and Hygiene
 Replacing the restaurant manager during his absence
 Responsible for the tasks and policies (SOPs) between the Manger and Staff.
 Responsible to conducts pre- meals Briefings during (absence / vacations) of
the Manger & his assistant.
 Responsible to conduct trainings for Staff
 Responsible to make sure that Stocks are available for the Restaurant
matching With needs Creating & maintaining the team Work attitude
 ( Work better To Gather ) According to hotel’s policy.
-
- From 2005 as a captain of Intercontinental Abu Soma of
the main dinning room Till 2007
- Employee of the year of Intercontinental Abu Soma
2006.
- From 2004 till 2005 as waiter at Iberotel Hotel.
-
- From 2003 till 2004 as waiter at Hilton Long
Beach
Main Duties:
 Financial:
 To participate in the formulation of the annual operating budget in determining
outlet projected revenues & expenses, operating equipment & FF&E
requirements in line with the compilation of the annual business plan.
 To obtain the account for the correct settlement of all sales.
 To handle voiding, correcting, changing of restaurant, check in accordance with
the prescribed procedures.
 To identify & correct any errors.
 To ensure that the cashiers have the necessary skills to perform their duties with
the maximum efficiency.
 Operational:

4.  To manage the outlet efficiently according to the established concept statement
providing a courteous, professional, efficient, & flexible service at all times,
following hotels standards of performance.
 To assign responsibilities to subordinates implementing multi tasking principle
& to check their performance periodically.
 To implement a flexible scheduling based on business levels.
 To ensure that the par stocks for all operating equipment are strictly adhered &
that the outlet is adequately equipped
 To supervise & conduct monthly inventory checks on all operating equipment.
 To control the requisitions, storage &careful use of all operating equipment
 To conduct daily pre-shift briefing to employees on preparation, service &
menu.
 To handle guests’ inquiries in a courteous & efficient manner & report guest
complaints to supervisors if no immediate solution can be found & assure follow
up with guest.
 To establish a rapport with guests maintaining good customer relationship..
 Languages:
 Arabic: Mother Tongue.
 English : very Good.
 German: Fair
.
 Computer Skills:
- The ability of using Microsoft office (word, excel, PowerPoint, etc...).
- Good in using internet as well
- Good in typing
 Personal Information:
Date of birth: 06/12/1980
Nationality: Egyptian
Military status: Exempted.
Marital status: Married
Hobbies: Reading, swimming and traveling
All Reference would be available upon request