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OBJECTIVE
Seeking a challenging opportunity with a growing organization where my extensive technical skills,
knowledge, experience and ability to meet tight schedules/deadlines under pressure can be extensively
applied with maintaining budgets keeping focus on client satisfaction in a profitable manner.
CAREER SUMMARY
 Self-motivated and devoted management professional with eight years of experience in Travel
and Tourism sector.
 Extensive experienced career in the traveling field with organizational skills and professionalism.
 Expertise in all aspects of travel and tourism.
 Experience of managing severalspecial travel programs.
 Pleasant,outgoing and responsive personality.
 Ability to adapt myself in any environment.
KEY SKILLS
 Excellent administrative and management skills.
 Expertise with all the procedures of travel and tourism.
 Excellent geographical knowledge.
 Experienced in working with reservation systems and transactions process.
 Strong customer service skills and proficient in office duties.
 Proficiency in computer skills like M.S. word, exceland internet etc.
MOHAMAD SHADAB FIROZ RAHEES VORA
Mob: +971-52-5978659
E-mail: mohamadshadabvora@yahoo.com
DUBAI, UAE
PERSONAL PROFILE
Nationality : Indian
Gender : Male
Date of Birth : 20/05/1985
Marital Status : Single
Visa Status : Employment Visa
Visa Expiry date : 13 Jul 2017

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PERSONALITY TRAITS
 Excellent communication and management skills.
 Confident and ability to handle difficult situations.
 Friendly and helping personality.
 Follow high professional ethics
ACADEMIC QUALIFICATION
 Bachelors Degree in Commerce (B.COM.) from Mumbai University (India)
 H.S.C. from Maharashtra Board. (India)
 S.S.C. from Maharashtra Board. (India)
ADDITIONAL QUALIFICATION
 Diploma in IATA/UFTAA foundation and EBT course
 Certificate in Sabre Conversion Course from Emirates Aviation College, DUBAI,U.A.E
 Sound knowledge of computer with MS Office and Internet
 Knowledge of Sabre, Galileo, Amadeus, Yemeni Gabriel System, Emirates Mars1 and Mars2
system.
WORK EXPERIENCE
 Employer:Al Ghaith and Al Moosa Travel Agency(Jul’2015 to Till Date)
Position: Senior Travel Consultant
 To ensure the smooth handling of reservations and ticketing for clients.
 Counseling the clients for best travel options for flight, holidays and travel related
services.
 Maintaining the agreed levels of customer service.
 Preparing and submitting reports as per company requirements.
 Creating and updating the client profile.
 Managing and sorting out daily queues.
 Supervising the fare quote and ticketing with correct code
 Providing assistance for ADHOC seat clearance with airline sales.
 Document reporting to avoid merchant charge.

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 Employer: Clover Travel and Tourism (Nov’2013 to May’2015)
Position: Travel Consultant
 Research various destinations and means of travel regarding prices, customs, weather
conditions, reviews etc.
 Diagnose the clients’ specifications and wishes and suggest suitable travel packages or
services
 Organize travels from beginning to end, through booking tickets and accommodation,
securing rental transportation etc.
 Supply travelers with pertinent information and useful travel/holiday material (guides,
maps, event programs etc.)
 Collect deposits and balances
 Use promotional techniques and prepare promotional materials to sell itinerary tour
packages
 Handle unforeseen problems and complaints and determine eligibility for money returns
 Employer:Orient Travel and Tourism (Feb’2008 to April’2013)
Position: Travel Consultant
 To make sure for the smooth functioning of reservations and ticketing for clients.
 Maintaining the agreed levels of customer service.
 Preparing and submitting reports as per company requirements.
 Creating and updating the client profile.
 Managing and sorting out daily queues.
 Document reporting to avoid merchant charge.
 Refund calculation and follow with the Airline refunds.
 Operated the GSA counter for Yemen Airways and Jet Airways
 Independently handled the Sharjah Police Central Prison.
 Handled the branch of Sharjah University.
 Worked with a wonderful team and a challenging environment
 Employer:American Airlines-Salem Travel(Sep’2007 to Jan’2008)
Position: Junior Travel Consultant
 Handling the reservations and ticketing for clients.
 Maintaining the satisfaction level for customers.
 Preparing and submitting reports of the company.
 Working together in a team.

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HOBBIES
 Travelling,Playing and Watching Cricket, Tennis, Football, F1 Grand Prix.
LANGUAGES KNOWN
 English(Fluent)
 Hindi (Fluent)
 Arabic (Speaking only)
DECLARATION
I hereby declare that the above given information is correct and true to the best of my knowledge and
belief.
MOHAMAD SHADAB