Mohamad El-Hinnawi, CCXP
6
Seguidores
Personal Information
Organização/Local de trabalho
Saudi Arabia Saudi Arabia
Cargo
Customer and Digital Experience Advisor | Authorized Resource and Training Provider for the CCXP
Setor
Telecom / Mobile
Sobre
A seasoned and endorsed Advisor and Consultant, focusing on research, development, training and delivery of:
- Customer Experience Strategies
- Digital Transformation Strategies
- Voice of Customer programs
- Customer Journey Mapping
- Channel Optimization
- Design Thinking and Innovation
Possessing more than 12 years of experience in technical, consulting and cross functional management roles at several companies in the United States, Lebanon and Saudi Arabia where I was employed by leading operators like Sprint, Alfa Telecommunications and Saudi Telecom Company where I am currently an Advisor to the Customer Experience GM. Apart from this, I have had several engagements with organiz...
Marcadores
strategy
customer experience
market research
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