1. Mohamad Chaaban, B.Sc.
PH O N E +9 7 1 - 5 0 - 5 2 72 0 3 3
E - M A IL C HA A BA N .M OH AM A D @ GM A I L .C O M
OBJECTIVE
Seeking new challenges in your organization that will allow me to effectively utilize my experience & abilities with
the opportunity to learn and grow along your organization.
WORK EXPERIENCE
October2013–Current ARABTECConstructionCompany(L.L.C) Dubai,UAE
Electrical Site Engineer in 1240 villas project- A&B Consultant –MBRHE Client
 Study all pertinent electrical drawings and specifications and understand the scope of work for each project.
 Supervising 1st, 2nd, 3rd fixing and testing and commissioning.
 Obtaining technical specifications and information from suppliers and subcontractors.
 Preparing take off material as per shop drawings.
 Organizing and managing work force.
 Coordinate all electrical works with other site activities (Civil and Mechanical).
 Monitoring installation of designed equipment/systems to ensure compliance with design specifications and
safety codes.
 Performing daily site inspection for testing and approval.
 Testing and commissioning for Switch Gears and Earth System.
 Coordinate with main contractor, engineering consultants.
 Pursued the requirements by the client and the authorities to be fulfilled.
 Review and evaluate Consultant Engineer Instructions to identify possible design/ site installation changes.
July 2011 – October 2013 ARABTEC Construction Company (L.L.C) Dubai, UAE
IT System Administrator
 Implementing and supporting IT Infrastructure including LANs, WANs and VPN.
 Configuring and Maintaining of IT network servers such as file servers, VPN gateways, and intrusion
detection systems.
 Administering servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital
assistants, smartphones, software deployment, security updates and patches.
 Designing and deploying networks for new site offices and projects
 Maintaining network servers such as file servers, VPN gateways, and intrusion detection systems.
 Installing servers and configuring hardware, peripherals, services, settings, directories, storage in accordance
with standards and project/operational requirements.
 Implementing and Configuring Systems for the enterprise including Autodesk and Enterprise Project
Portfolio Management (Oracle Primavera)
 Monitoring networks to ensure security and availability to specific users.
 Assisting the implementation of new technologies in business enhancement projects

2. May2009–July2011 ARABTECConstructionCompany(L.L.C) Dubai,UAE
SeniorITServiceDeskAnalyst/Engineer.
 Managingand LeadingL1and L2support engineerstosupport IT operationsin several Construction Areas.
 Supervising the daily support activities for a Service Desk team of Analysts providing 8x5 service to more than 1,000
employees
 Ensuring that all phases of Service Desk support are coordinated, monitored, logged, tracked and resolved according to
procedure
 Coachingindividual Service Desk Analystsnecessarytoensurehighlevels ofcustomer supportandsatisfaction
 Assistingtheimplementation andmaintenanceofpolicies, procedures andassociatedtrainingplans
 Providingreal-time support for procedural or other questionsServiceDesk Analysts mayhave duringa call
 Functioningasa technicalresourceandSubject MatterExpert for theresolution ofroutinetomoderate desktop problems.
Jan2006–May2009 ARABTECConstructionCompany(L.L.C) Dubai,UAE
IT Service Desk Analyst / Engineer.
 Acting as a single point of contact for phone calls and emails from staff regarding IT incidents and requests
 Receiving, logging and managing calls from internal staff via telephone and email
 1st and 2nd line support - troubleshooting of IT related Incidents related to software, hardware, end user
Computer and printers.
 Troubleshooting network issues such as ADSL broadband issues
 Logging all calls in the Service Desk System using BMC Remedy Tool
 Monitoring and resolving tickets assigned to the queue in the IT service Desk system based on priority.
 Providing end users assistance with technical issues over the phone and in person. This includes maintenance,
administration, and resolving issues related to the technology which customers use.
TECHNICAL SKILLS
Electrical Skills Computer Skills
 Good understanding of Electrical
Drawings, Planning of Projects,
Erection & Maintenance.
 Active Directory
 Both practical as well as theoretical
knowledge of Different Electrical
Instruments.
 DNS / DHCP
 Working more efficiently and
productively.
 LAN / WAN / VPN
 Pragmatism and practicality to turn
a concept into reality.
 Remote Desktop Tools
 Effective communication and
organizational skills.
 Fortigate Firewalls
 Good interpersonal and people
management skills.
 Cisco and HP Switches / Routers
 Project, Site and Time management.  BMC Remedy Service Desk Tool
 Leadership and analytical skills.  Office 365

3. EDUCATION
2006- 2011 Al Ghurair University, Dubai, UAE
Bachelor of Science in Electrical & Electronic Engineering
GPA – 3.1/4
CERTIFICATES
2012 Quintica Centre – Specialist of IT Service Management Dubai, UAE
 ITIL V3 Foundation (Information Technology Infrastructure Library)
2004 – 2005 New Horizon Training Centre Dubai, UAE
 MCSE (Microsoft Certified System Engineering)
2004 New Horizon Training Centre Dubai, UAE
 A+ (Hardware/Software maintenance)
PERSONAL INFORMATION
Status: Single
Nationality: Lebanese
Languages: Arabic and English, written and verbal communication
Valid UAE driving license and car
Reference available upon request