Workplace: Design Thinking and Change Management

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The future of Workplace depends on what we do and how we do TODAY. The importance of Human Centered Approach, Collaboration, Empathy for the Today and the Future of Workplace.

Design

HOW MANY OF THESE WORDS DO
WE LISTEN THROUGHOUT THE DAY?
RELATE THEM TO SPACE?

FROM THE DESK
TO THE
EXPERIENCE
TO
PRODUCTIVITY
TO
CONNECTIVITY

IF NEW CUSTOMER NEW EMPLOYEE
UNDERSTANDING
NEW NEEDS NEW NEEDSDESIGN RESEARCH
&
ETHNOGRAPHY
USER EXPERIENCE
NEW
OF
THROUGH

PHYSICAL ENVIRONMENT
WORKSPACE
WELLNESS / WELLBEING

UNDERSTANDING
& ENVISIONING
EXPLORING &
DISCOVERING
IDEATING &
CO-CREATING
TESTING &
LEARNING
IMPLEMENTING &
KEEP LEARNING
BY
OBSERVATION - LEARNING - IMPROVEMENT
CONTINUOUS

RELA
TION
SHIPS
FUN
CTI
ONS
BEST
PRAC
TICES

UNDERSTANDING & ENVISIONING
TOGETHER
PLANNERS
FACILITIES
ARCHITECTS
INTERIOR DESIGNERS
CONTRACTORS
REAL ESTATE
RECEPTIONIST
CONCIERGE
MANAGERS
SERVICES
IT
SECURITY
ADMINISTRATION
EMPLOYEES
FINANCES
SUPPLIERS
COMMUNICATION
HHRR
CUSTOMERS
PARKIING

UNDERSTANDING & ENVISIONING
TOGETHER
MAPPING
THE
CHALLENGE
MAPPING THE
PROBLEMS
MAPPING
CAUSES &
EFFECTS
MAPPING
RELATIONSHIPS
MAPPING
THE FUTURE
MAPPING
STAKEHOLDERS
PERSONAS
PRE-MORTEM
ANALYSIS
MAPPING THE
“MUST”
MAPPING
MAIN
QUESTIONS
EMPLOYEES
MAPPING THE
BUSINESS CORE

EXPLORING & DISCOVERING
TOGETHER
OBSERVATION UTILIZATION
1 TO 1
CONVERSATIONS
GROUP
CONVERSATIONS
CULTURAL
PROBES
DIGITAL
DIARIES
POLLS
MULTIDISCIPLINARY EXPERT
CONVERSATIONS
TREND
ANALYSIS
NETNOGRAPHY
THE BUSINESS CORE
FIELD
STUDY
ANALOGOUS ANTAGONIC
WORKPLACE
SURVEY

Ω
NOT TO COPY ANOTHER ENVIRONMENTS
BUT TO CREATE A
USER JOURNEY MAP
BASED ON REAL NEEDS
UNIQUE

CO-CREATING
DESIGN
ARCHITECTURAL
BRIEF
FOR A REAL TIME, BUDGET & RESOURCES
ALINED, APPROVED & DIRECTIVE

TESTING, LEARNING, IMPLEMENTING
KEEP IT
FLEXIBLE
KEEP IT
CONNECTED
KEEP IT
SIMPLE
KEEP IT
AGILE
STAY
TUNED TO
USER NEEDS
KEEP IT
FEASIBLE
KEEP IT
VIABLE
KEEP IT
MANAGEABLE
RAPID PROTOTYPING

ROLEPLAY
LEGO
SERIOUS
PLAY
EMPLOYEES
STORYBOARDING
TESTING, LEARNING, IMPLEMENTING
1 TO 1 SCALE
MODELS
AND ALWAYS COLLECTING DATA
SYSTEMIC
ROLEPLAY
EMPATHY
ROLEPLAY

INTEGRATING
CULTURE
TECHNOLOGYBUSINESS
SOCIETY
DESIRABILITY
FEASIBILITYVIABILITY
SUSTAINABILITY
PROCESS

WORKPLACE
DESIGN THINKING & CHANGE MANAGEMENT
HUMAN CENTERED
we simplify
complexity
we make
sense of
ambiguity
we integrate and connect
we add value and meaning to the
employee experience
we implement a
work experience
we contribute to the
happiness and
empowerment of
people
we practice
empathy,
communication &
collaboration
we design
and build
a place for
people to
feel happy
to
innovate
and grow
the
business

THE FUTURE OF
WORKPLACE
DEPENDS ON
WHAT WE DO
AND HOW WE
DO
TODAY

THANK YOU
MIREYA JUÁREZ
STRATEGIC DESIGN
www.mireyajuarez.com
@mireia_juarez

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原版定制【微信:95270640】【卡尔顿大学毕业证（CU毕业证书）】【微信:95270640】（留信学历认证永久存档查询）采用学校原版纸张、特殊工艺完全按照原版一比一制作（包括：隐形水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠，文字图案浮雕，激光镭射，紫外荧光，温感，复印防伪）行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备，十五年致力于帮助留学生解决难题，业务范围有加拿大、英国、澳洲、韩国、美国、新加坡，新西兰等学历材料，包您满意。【业务选择办理准则】一、工作未确定，回国需先给父母、亲戚朋友看下文凭的情况，办理一份就读学校的毕业证【微信95270640】文凭即可二、回国进私企、外企、自己做生意的情况，这些单位是不查询毕业证真伪的，而且国内没有渠道去查询国外文凭的真假，也不需要提供真实教育部认证。鉴于此，办理一份毕业证【微信95270640】即可三、进国企，银行，事业单位，考公务员等等，这些单位是必需要提供真实教育部认证的，办理教育部认证所需资料众多且烦琐，所有材料您都必须提供原件，我们凭借丰富的经验，快捷的绿色通道帮您快速整合材料，让您少走弯路。留信网认证的作用: 1:该专业认证可证明留学生真实身份 2:同时对留学生所学专业登记给予评定 3:国家专业人才认证中心颁发入库证书 4:这个认证书并且可以归档倒地方 5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息 6:个人职称评审加20分 7:个人信誉贷款加10分 8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才留信网服务项目： 1、留学生专业人才库服务（留信分析） 2、国（境）学习人员提供就业推荐信服务 3、留学人员区块链存储服务 → 【关于价格问题（保证一手价格）】我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子我给客户的都是第一手的代理价格，因为我想坦诚对待大家不想跟大家在价格方面浪费时间对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。选择实体注册公司办理，更放心，更安全！我们的承诺：可来公司面谈，可签订合同，会陪同客户一起到教育部认证窗口递交认证材料，客户在教育部官方认证查询网站查询到认证通过结果后付款，不成功不收费！

一比一定(购)卡尔顿大学毕业证(CU毕业证)成绩单学位证

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Workplace: Design Thinking and Change Management

1. WORKPLACE DESIGN THINKING & CHANGE MANAGEMENT HUMAN CENTERED a better way to understand people and industry needs for the 21st century demands

2. HOW MANY OF THESE WORDS DO WE LISTEN THROUGHOUT THE DAY? RELATE THEM TO SPACE?

3. FROM THE DESK TO THE EXPERIENCE TO PRODUCTIVITY TO CONNECTIVITY

4. IF NEW CUSTOMER NEW EMPLOYEE UNDERSTANDING NEW NEEDS NEW NEEDSDESIGN RESEARCH & ETHNOGRAPHY USER EXPERIENCE NEW OF THROUGH

5. PHYSICAL ENVIRONMENT WORKSPACE WELLNESS / WELLBEING

6. EXPERIENCE AT WORKPLACE? PEOPLE

7. UNDERSTANDING & ENVISIONING EXPLORING & DISCOVERING IDEATING & CO-CREATING TESTING & LEARNING IMPLEMENTING & KEEP LEARNING BY OBSERVATION - LEARNING - IMPROVEMENT CONTINUOUS

8. RELA TION SHIPS FUN CTI ONS BEST PRAC TICES

9. UNDERSTANDING & ENVISIONING TOGETHER PLANNERS FACILITIES ARCHITECTS INTERIOR DESIGNERS CONTRACTORS REAL ESTATE RECEPTIONIST CONCIERGE MANAGERS SERVICES IT SECURITY ADMINISTRATION EMPLOYEES FINANCES SUPPLIERS COMMUNICATION HHRR CUSTOMERS PARKIING

10. UNDERSTANDING & ENVISIONING TOGETHER MAPPING THE CHALLENGE MAPPING THE PROBLEMS MAPPING CAUSES & EFFECTS MAPPING RELATIONSHIPS MAPPING THE FUTURE MAPPING STAKEHOLDERS PERSONAS PRE-MORTEM ANALYSIS MAPPING THE “MUST” MAPPING MAIN QUESTIONS EMPLOYEES MAPPING THE BUSINESS CORE

11. EXPLORING & DISCOVERING TOGETHER OBSERVATION UTILIZATION 1 TO 1 CONVERSATIONS GROUP CONVERSATIONS CULTURAL PROBES DIGITAL DIARIES POLLS MULTIDISCIPLINARY EXPERT CONVERSATIONS TREND ANALYSIS NETNOGRAPHY THE BUSINESS CORE FIELD STUDY ANALOGOUS ANTAGONIC WORKPLACE SURVEY

12. Ω NOT TO COPY ANOTHER ENVIRONMENTS BUT TO CREATE A USER JOURNEY MAP BASED ON REAL NEEDS UNIQUE

13. CO-CREATING DESIGN ARCHITECTURAL BRIEF FOR A REAL TIME, BUDGET & RESOURCES ALINED, APPROVED & DIRECTIVE

14. TESTING, LEARNING, IMPLEMENTING KEEP IT FLEXIBLE KEEP IT CONNECTED KEEP IT SIMPLE KEEP IT AGILE STAY TUNED TO USER NEEDS KEEP IT FEASIBLE KEEP IT VIABLE KEEP IT MANAGEABLE RAPID PROTOTYPING

15. ROLEPLAY LEGO SERIOUS PLAY EMPLOYEES STORYBOARDING TESTING, LEARNING, IMPLEMENTING 1 TO 1 SCALE MODELS AND ALWAYS COLLECTING DATA SYSTEMIC ROLEPLAY EMPATHY ROLEPLAY

16. INTEGRATING CULTURE TECHNOLOGYBUSINESS SOCIETY DESIRABILITY FEASIBILITYVIABILITY SUSTAINABILITY PROCESS

17. WORKPLACE DESIGN THINKING & CHANGE MANAGEMENT HUMAN CENTERED we simplify complexity we make sense of ambiguity we integrate and connect we add value and meaning to the employee experience we implement a work experience we contribute to the happiness and empowerment of people we practice empathy, communication & collaboration we design and build a place for people to feel happy to innovate and grow the business

18. THE FUTURE OF WORKPLACE DEPENDS ON WHAT WE DO AND HOW WE DO TODAY

19. THANK YOU MIREYA JUÁREZ STRATEGIC DESIGN www.mireyajuarez.com @mireia_juarez

Workplace: Design Thinking and Change Management

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