Disability Discrimination Awareness (DDA) delivers the training required under the Disability Discrimination Act 1995 for all staff in a hospitality environment. It covers the legislation of all three parts of the Act and all amendments since 1st October 2004. www.mindleaders.com/uk

1. Datasheet
Disability Discrimination Awareness (DDA)
mindleaders.com
Enabling understanding of the issues around equality
Disability Discrimination Awareness (DDA) delivers the training required by the Disability Discrimination Act 1995 for all staff in a
hospitality environment. This induction level elearning course covers the legislation of all three parts of the Act and the
amendments since 1st October 2004.
This training ensures that employees understand how to treat all customers and colleagues with the same degree of courtesy
and respect, regardless of disabilities. The key issues are conveyed through fully narrated, interactive content and
understanding is secured with a multiple-choice, post-module assessment.
Key Information
Course Topics:
DDA is a single module divided into the following seven topics:
• The Disability Discrimination Act 1995
• Types of disability
• Forms of discrimination
• Avoiding discrimination
• Roles in avoiding discrimination
• Reasonable adjustments
• Assisting disabled people
Duration: 30 – 45 minutes.
Requirements: No prior knowledge of disability discrimination
issues or IT skills required.
Delivery: Available for delivery on CD, via el-box™ or online on AIMS™
(AIMS™ is our online learning management system, accessible from any PC with a broadband connection. The el-box™ is a
touch-screen tablet PC pre-loaded with our elearning courses.)
Benefits for Employers
 High quality, consistent and cost-effective induction training
 Better trained staff lead to better audits and inspections, and a higher level of customer service
 Automatically generated comprehensive learning records
 Reduces (or eliminates) the risk of disability discrimination complaints at sites and legal action cases
Benefits for Learners
 eLearning allows learners to progress at their own pace and in their own time
 Includes narration throughout which is helpful for learners with reading problems or non-native English speakers
 Non-threatening learning with engaging graphics and interactions
 Provides the awareness, knowledge and confidence needed to exceed the expectations of service users and
colleagues.
Like Us Follow Us Watch Us Find Us
facebook.com/MindLeaders @MindLeaders youtube.com/MindLeadersInc Search “MindLeaders”