Student International Business Council (SIBC) - Bain & Company - Fall 2016
Recommended Western Union enhance digitization and establish physical partnerships in the international remittance market.
2. Bain & Company SIBC Analysts
Daniel Murphy
Junior
Mech Engineering
& ACMS
Riverside, IL
Jose Fernandez
Trevino
Sophomore
Pol. Science &
Economics
Monterrey, Mex
Roberto Elosua
Gomez
Sophomore
Finance & Stats
Monterrey, Mex
Blair Yiyang Hu
Sophomore
Pol. Science &
Economics
Shanghai, China
Regina Zavala
Rangel
Freshman
Economics
Monterrey, Mex
Yiling Zhou
Sophomore
Finance &
Economics
Shanghai, China
Miles Wood
Freshman
Business & ACMS
Kansas City, MO
Connor Murphy
Sophomore
Pol. Science &
Economics
Portland, OR
2
Meredith Henry
Sophomore
Liberal Studies &
Film/Television
Harrison, NY
Bernadette Grant
Sophomore
Undecided
Business
Chappaqua, NY
3. Executive Summary
Client
Western Union is global financial services
company specializing in payments. 80% of
its revenue comes from remittances, or
C2C international payments.
Situation
Western Union’s relatively large
remittance market share is declining,
though the overall industry is growing.
Western Union is mainly struggling with
problems of reach and costs.
Solution
Western Union should integrate brick-and-
mortar partnerships with a new digital
platform to target underbanked
populations in developing countries and
reduce transaction costs.
3
4. Western Union should integrate new physical partnerships
with a reengineered digital platform
Oasis
Objectives
Oxxo / Safaricom Locations Leverage WU Connect Stellar Mobile Platform
Impact
Greater Reach Greater Profitability Lower Transaction Costs
4
Physical Partnerships Digital Platform
$WU
Partner with companies
with large reach
as withdrawal points
Leverage WU Connect’s
reliability and interface to
streamline development
Partner with Stellar to
create blockchain–based
mobile payments platform
Expand Market Share
by targeting mobile users
in developing countries
Revenue Stellar’s blockchain
technology can reduce
transaction costs by 25%Costs
5. Problem Identification
Western Union Overview
BanksMTOs
Western Union Remittance Strategy
FinTech
Analysis and Comparison of Segments
Recommendation: Physical-Digital Integration
RisksImpact Timeline
5
Remittance Market Overview
Informal
Reach Costs
6. 6Sources: Morningstar, Business Essentials
Western Union’s remittance-dependent
business model is under pressure
Background
• Founded in 1851
• Provides money movement and
payment services world-wide
Business Segments
Consumer to
Consumer
•Allows people
to quickly send
or receive
money
anywhere
around the
world
•80% of revenue
and 90% of
profits
Consumer to
Business
•Singular or
recurring
payments to
businesses
•International
B2B cross-
border, cross-
currency
payment
services
Business
Solutions
•Facilitates
payments for
small and
medium
enterprises
across borders
and currencies
Gross Profit Margin DeclineRevenue Stagnation and Decline
500,000
agent
locations
worldwide
100,000 ATM
Locations
0
2
4
6
8
10
12
2006 2007 2008 2009 2010 2011 2012 2013 2014 2015
Revenue(inbillionsofdollars)
Year
37
38
39
40
41
42
43
44
45
46
47
2006 2007 2008 2009 2010 2011 2012 2013 2014 2015
GrossProfitMargin(%)
Year
CAGR: -1.3%
7. 7Source: Save
Western Union has made several efforts to develop
technologies that respond to the digital evolution of the
remittance industry
WU Connect: P2P Payment Solution WU.com
Consumer Propensity to use WU Connect Explosive Growth of WU.com (Q1 2016)
• Allows money to be sent over social media
and consumer messaging platforms Viper and
WeChat
• Can send up to US $499 for pickup at agent
locations in 200+ countries
• Can fund money using credit card, debit card
or bank account and send to agent location,
a mobile wallet, or bank account
• Leverages trusted brand name with enhanced
customer engagement
Offers online money
transfer services
Send from a bank
account, credit or
debit card to a
mobile phone or
bank account
Can send up to
US$3,000 and even
more using online
foreign exchange
service
80% of new WU.com
customers are new
to Western Union
Viber WeChat
US +56% +43%
UK +67% +76%
18%
1%
-1%
1%
-1%
5%
0%
-2%
3%
8%
13%
18%
23%
WU.com Total C2C
Revenue
Growth
Middle
East and
Africa
Latin
America
and
Carribean
Asia
Pacific
North
America
Europe
and CIS
Growth
8. Problem Identification
Western Union Overview
BanksMTOs
Western Union Remittance Strategy
FinTech
Analysis and Comparison of Segments
Recommendation: Physical-Digital Integration
RisksImpact Timeline
8
Remittance Market Overview
Informal
Reach Costs
9. 92016 10K, SaveOnSend, Infosys, Pew Research Center
The worldwide remittance market is experiencing
growth driven by developing nations
Basic Overview
Geographical Overview
Segments Market Share
$586B Industry in
2015
$436B to
developing
countries
Remittances
have steadily
climbed since
1970
Expected $636B
Industry by 2017
Top Remittance
Senders
United States ($133B)
Saudi Arabia ($46B)
United Arab Emirates ($30B)
Germany ($23B)
Russia ($16B)
Top Remittance
Recipients
India ($69B)
China ($64B)
Philippines ($28B)
Mexico ($25B)
Nigeria ($21B)
41%
16%
21%
22%
MTOs
Banks
Digital
Hawala/Informal
Takeaways
•3.5% growth projected
from 2015 to 2017Growth
•74% of remittances sent to
developing world
•Majority of growth comes
from developing markets
Developing
World
10. 10Infosys, World Bank
Digitization has disrupted the remittance industry,
creating downward pressure on fees and necessitating
responses from established players
Technological Shift
Consolidation in the Industry
Decreasing Remittance Fees in All Segments
Exploration of Alternate Platforms
Social
Media
Platform
Money
Transfer
Service
Increased
Accesibility
90% of money
transfer between
friends and family
Facebook and
WeChat have
extensive
international
consumer base
Traditional agent-based business models are
diversifying into new revenue streams
Innovative money transfer players looking to
become generic money management players
Example: PayPal acquired Xoom for US$890m
in 2015
Digital services account for 53% of the
industry
Proliferation of smartphones among
remittance senders and receivers
Average digital money transfer fee of
5.32% in 2015
2011
• 9.30%
2012
• 9.00%
2013
• 8.93%
2014
• 7.96%
2015
• 7.37%
11. Problem Identification
Western Union Overview
BanksMTOs
Western Union Remittance Strategy
FinTech
Analysis and Comparison of Segments
Recommendation: Physical-Digital Integration
RisksImpact Timeline
11
Remittance Market Overview
Informal
Reach Costs
12. Infoysys, World Bank, McKinsey & Company, GSMA, Pew Research Center, SaveOnSend 12
10%
11%
12%
13%
14%
15%
16%
Costs
Mobile money based remittances are fastest
growing remittances product by transactions
volumes with a rate of +52%
Reach
Western Union Global Market Share
Decreasing Remittance
Fees
Downward Margin
Pressure
Key Trend: Digitization
Despite growth in the remittance industry, Western
Union’s market share is decreasing due to fee pressure
and digitization, creating a problem of reach and costs
13. Problem Identification
Western Union Overview
BanksMTOs
Western Union Remittance Strategy
FinTech
Analysis and Comparison of Segments
Recommendation: Physical-Digital Integration
RisksImpact Timeline
13
Remittance Market Overview
Informal
Reach Costs
14. 14World Bank, S&P Capital IQ, MoneyGram, Ria Financial Services
MTOs, although they comprise the largest segment, are
facing decreasing market share and margins
Major Players
Services Overview Methods of Money Transfer
Quantitative Analysis
Money
Transfer
Currency
Exchange
Bill
Payment
Prepaid
Debit Cards
Check
Cashing
Money
Orders
Send money online
Send money in person
Send money directly to bank accounts
Send money to a mobile wallet
Send money to an inmate
Market
Share 41%
Margins 25%
Average
Transaction
Size
$200
9.3%
Fee
13%
4%
5%
15. 15S&P Capital IQ, Ria Financial Services, Interview with Tim Fanning (Former COO of Ria Financial Services)
Company Overview
Interview with Former COO Ria and 7-Eleven Partnership
Fee Structure
Average Intl.
Transfer: $300
Estimated
Average Intl.
Fee: ~7-8%
Founded: 1987
Headquarters: London, England
Company Description: Operates the Money
Transfer segment of Euronet Worldwide, Inc. As
the third largest money transfer company in the
world, Ria has a global agent network of over
316,000 locations in 150 countries worldwide. In
addition to money transfer services, the company
offers bill payment, mobile top ups, prepaid
debit cards, check cashing, and money orders.
WU experiencing price pressure from third
parties
People want to go to a branch, hand money to a
person, and let the recipient collect it in person
Cash isn’t exiting the market because of its ease
of use and anonymity
Money Transfer services
available in 7-Eleven
Card-based, telephone
originated remittance
Failed due to lack of
personal interaction
Fee
Send/Pick-up Methods
Destination
Send Location
Money Amount
Ria’s comparable business model reveals the
risk of specific expansion strategies
16. Problem Identification
Western Union Overview
BanksMTOs
Western Union Remittance Strategy
FinTech
Analysis and Comparison of Segments
Recommendation: Physical-Digital Integration
RisksImpact Timeline
16
Remittance Market Overview
Informal
Reach Costs
17. 17
Segment Overview
Receive 70% of volume globally.
Top 4 US banks are responsible for half
of all banks remittance volume.
Banks retreating from money transfer
industry due to high regulations.
61
52
69
57
48
40
59
40
32 33
51
11
0
10
20
30
40
50
60
70
80
%
I trust traditional banks more than I do online banks
Using a peer-to-peer lender is riskier than getting a
loan from a traditional bank or credit union
I would consider using banking services from a
nonbank (i.e. Walmart)
Trust in Traditional Banks
Segment Response to Technology
More people trust traditional banks over online platforms.
The underbanked sector would rather get a loan from a traditional
bank.
Trust in traditional banks rises with household income, but so does
demand for other alternatives.
Increasing e-commerce and
electronic payment
technology will bring
revenue growth
Majority of revenue comes
from data processing and
transaction fees from
credit/debit purchases.
Ratio of electronic
payments to cash payments
has increased.
Transaction volumes for
processors in industry have
gone up.
People tend to trust traditional banks over
other money-transferring alternatives
18. Problem Identification
Western Union Overview
BanksMTOs
Western Union Remittance Strategy
FinTech
Analysis and Comparison of Segments
Recommendation: Physical-Digital Integration
RisksImpact Timeline
18
Remittance Market Overview
Informal
Reach Costs
19. Business Structure
19
Worker in
Country 1
Family in
Country 2
Broker in
Country 1
Broker in
Country 2
$
$
Call / Fax / Email
Definition: An alternative, informal remittance system that works by transferring money without
actually moving it. It usually involves a hawaladar (broker) delivering money from his cash reserve or
account at the request of a counterpart hawaladar in another country who is serving a client
Remittance
Code
Remittance Code
Balancing Methods:
Hawaladars usually well-
connected business
owners
Illegal:
Smuggling of currency,
commodities or invoice
manipulation
Legal:
Money transfers using
conventional bank routes,
postal money orders and
goods swaps
Chief Organizer, UN, IMF, Global Development Research Center, William and Mary, WAIFEM, Regalii
Informal money transfers through legal and illegal
channels rely on the personal networks of brokers
20. 120
Days
7
Days
65%53%
20
Pros
•System is self-regulating, it is rare
for hawaladars to defraud one
another or their clients
•Very small operating costs and
ensures anonymity for clients
•Cash based without any need of
formal banking (ideal for unbanked
clients)
Cons
•Moderate barriers to entry (must
know a trusted hawaladar to
participate)
•Due to its obscure and informal
nature, extremely hard to
regulate (illegal in some
countries)
•Money laundering and other
criminal activities rampant in
system
Market
Share
~22%
Margins 2%
Average
Transaction
Size
$200
.25% to
1.25% Fee
Quantitative Analysis
• The UN estimated that $100-$300
billion moved through informal money
transfer systems
• Margins are expected to stay at around
2% for the foreseeable future
• Very little overhead compared to other
formal transfer channels
• Enables hawaladars to charge
much lower rates than alternative
official channels
Evaluation of Hawala System
Chief Organizer, UN, IMF, Global Development Research Center, William and Mary, WAIFEM, Regalii
The Hawala system is low-cost but presents
serious regulatory issues
21. Problem Identification
Western Union Overview
BanksMTOs
Western Union Remittance Strategy
FinTech
Analysis and Comparison of Segments
Recommendation: Physical-Digital Integration
RisksImpact Timeline
21
Remittance Market Overview
Informal
Reach Costs
22. 22
FinTech, a new segment, is poised to
take over the remittance market
Traditional
Remittance
Digitization
1. Less buildings and personnel
means less costs.
2. Virtually Instantaneous
3. Travel less distance for money,
less liquidity (theft)
• Over $24 billion in investments
over past six years
• More than 5,000 FinTech Startups
Quantitative Analysis
Market
Share 21%
Margins 1%
Average
Transaction
Size
$1500
3.46%
Fee
Relevance
40% global
internet
access
63% global
mobile phone
penetration
Digitization
23. 23Source: Forbes, The Economist
M-Pesa offers a blueprint on how to successfully
integrate digital and physical payment systems
Diverse Partnership in Creation
• M-Pesa was created by a joint venture between UK’s
department for International Development and
Safaricom (Vodafone).
Volume of Transactions
• Over 43% of the value of GDP in Kenya in 2013 flowed
through M-Pesa
• 237 million person to person transactions in that year.
Inclusiveness
• Extended financial inclusion for 20 million Kenyans.
• By 2011 more than 72% of the people in Kenya living
under $1.25 a day used M-Pesa
Expansion
• M-Pesa later evolved from only a payment facilitator to
a provider of loans and savings products.
• M-Pesa can also be used to pay salaries and bills.
Critical Success
Factors
Effects
Household
income
increased by
5-30% due to
M-Pesa’s
efforts
Decrease in
time spent
going to
bank,
standing in
line, etc.
•Experienced troubles in
expansion
Trouble
replicating
• Weak law enforcement
in target areas
Corruption and
Money
Laundering
• 255 services in 89
countries
Severe
International
Competition
Challenges
24. 24
SIM Card
•Phone often borrowed in
rural settings
Balance
• Can be deposited at
convenience stores
of M-Pesa users do not
have a bank accounts
40,000
agents
Safaricom Retailers
Select
Banks
Bank Aversion
Requirements
Partnerships: M-Pesa Agents
Physical Integration: M-Pesa Agent Tasks
60%
Key Demographic: Underbanked
Registration into system
Deposits/Withdrawals
Customer Education
Seamless Integration of Physical and
Digital
M-Pesa limited requisite technology and partnered with
existing retail networks to expand its service
25. Problem Identification
Western Union Overview
BanksMTOs
Western Union Remittance Strategy
FinTech
Analysis and Comparison of Segments
Recommendation: Physical-Digital Integration
RisksImpact Timeline
25
Remittance Market Overview
Informal
Reach Costs
26. WesternUnion.com, TransferWise.com, Infosys, World Bank, Reuters, SaveOnSend 26
Consequences of Fee Pressure
0.00%
2.00%
4.00%
6.00%
8.00%
10.00%
12.00%
$50 $100 $150 $200
MTO
Mobile w/ Cash
Mobile w/out Cash
Average Remittance Costs
Industry Responses
Reach Costs
FinTech companies are creating downward fee pressure,
straining traditional players with respect to reach and
costs
• Share of FinTech
segment devoted to
payments
35%
• P2P payments growth
$174
billion
27. The FinTech segment offers the most upside
potential in the future of the remittance market
Segment
Mkt.
Share
Share
Trends
Margins
Margin
Trends
Avg. Fee
Barriers
To Entry
Regulation Overall
MTOs 41 % Negative 25 % Negative 9.63 % N / A Medium
Banks 16 % Neutral 12 % Negative 11.18 % High High
Informal 22 % Neutral 2 % Neutral 1.00 % High Medium
FinTech 21 % Positive 1 % Positive 3.46 % Low Low
Summary of Analysis of Remittance Market Segmentations
Factors Supporting an Entry Into The FinTech Segment
Mkt. Share
Trends
• Only FinTech
segment has
positive growth
Customer
Type
•Underbanked
•Represents 75%
of overall
market
Success of
Startups
•M-Pesa handles
43% of the
value of
Kenya's GDP
Efficient
Solution
•Best area for
solution given
constraints:
time, budget,
feasibility
27
28. Problem Identification
Western Union Overview
BanksMTOs
Western Union Remittance Strategy
FinTech
Analysis and Comparison of Segments
Recommendation: Physical-Digital Integration
RisksImpact Timeline
28
Remittance Market Overview
Informal
Reach Costs
29. Western Union can alleviate its reach and costs
problems by adapting the M-Pesa model
Days
65%
29
Solution: Expand M–Pesa Model
Reach: Falling Market Share Costs: Falling Remittance Fees
Problem: FinTech Player Entering Remittance Market
Partnerships Physical-Digital Integration
Physical: Convenience Stores Digital: Stellar Partnership
Flexibility in Partnerships by
Use - Case / Country
• Physical locations serve:
• to reach customers
• as withdraw points
• REACHES more customers
• Stellar partnership serves:
• to reduce costs
• to digitize use
• Reduces COSTS
• Flexibility in integration
• target large physical
partners by country
• utilize local
infrastructure
Impact Risks Implementation
Reduced costs and greater
market share will produce
$204- $957 MM in profits
With Stellar, Oxxo, and WU
Connect, this strategy can be
implemented by late 2017
2017$
Security, regulatory, and
brand confidence risks
have been addressed
30. 30Stellar, Western Union
Western Union and other remittance companies
have pursued comparable partnerships
Stellar Overview WU - Oxxo Partnership
•Nonprofit that connects people to low-cost
financial services
The
Organization
•Made up of servers that contain a shared
database of all accounts on the networkThe Network
•Entities that connect to the stellar network and
lets incompatible organizations interact
efficiently
Gateways
•Developed at the local level
Users and
Services
Partnership with Deloitte and Tempo
Deloitte
Partnership
Reduce cost of
transfers by up
to 40%
Transactions
completed in 5
seconds
Tempo Partnership
600,000
transactions for
$.01
Increase
transparency
and reduce
remittance fees
• Partnership with Mexico’s largest
convenience store chain with 14,000
locations
• Flexibility: three modes of payout
• Doubles retail network in Mexico
31. Problem Identification
Western Union Overview
BanksMTOs
Western Union Remittance Strategy
FinTech
Analysis and Comparison of Segments
Recommendation: Physical-Digital Integration
RisksImpact Timeline
31
Remittance Market Overview
Informal
Reach Costs
32. Western Union can cut variable costs to lower
its remittance fees and win market share
32
Demand Curve Logistic Concave Convex
Shape
S(P)
Pros Diminishing returns to
raising and lowering fees
Diminishing returns as
fees approach 0
Traditional approach,
data-driven elasticity
Cons Assumes higher market
share at high fees
Diminishing decreases not
present as fee grows
Monolithic elasticity
unrealistic
In order to calculate the effect of lowering remittance fees on the overall market share,
we need to assume a demand curve that accurately portrays the remittance market.
Profit Revenue
Market Size
Market Share
S(P)
Price per
Remittance
Costs
Fixed Costs
Variable Cost
C(P)
Profitability Optimization Model
33. 0%
10%
20%
30%
40%
50%
60%
70%
MarketShareS(P)
Fee
Market Share vs. Fee
WU 10K
Successful implementation of the solution
greatly increases both market share and profit
33
Logistic Demand Model
($2.0)
($1.5)
($1.0)
($0.5)
$0.0
$0.5
$1.0
$1.5
$2.0
$2.5
Profit(inbillions)
Fee
Profit vs. Fee
Scenario Base Case Worst Case Best Case
Description Current WU
Situation
Failure to increase
market share
Grow share and
maximize profit
Fee 9.3% 8.1% 8.1%
Market Share 13% 13% 19.9%
Profit (Net Profit) $1.04bn ($0) $1.31bn (+$265 MM) $2.0bn (+$957 MM)
34. Problem Identification
Western Union Overview
BanksMTOs
Western Union Remittance Strategy
FinTech
Analysis and Comparison of Segments
Recommendation: Physical-Digital Integration
RisksImpact Timeline
34
Remittance Market Overview
Informal
Reach Costs
35. 35Source: Western Union 10K
In a competitive, dynamic environment, successful
implementation is challenged by a number of risks
•Price reductions reduce margins and adversely affect
financial results in both short term and long term if transaction
volumes do not increase sufficiently.
Reduction in Margins
•Poor performance of third-party businesses may impair their
ability to provide services to Western Union and have a
potential impact on Western Union’s own business.
Third-Party Business
Performances
•Insufficient professional qualifications, knowledge or skills in
money transfer services of third-party agents may damage the
reputation of Western Union and confidence in brand
Customer Confidence
in Brand
•Third-party locations that have low security protection such as
7-Eleven and Starbucks may be more vulnerable to thefts,
robberies and other criminal activities
Physical Security of
Third-Party Locations
•Additional regulations such as customer identification, agent
due diligence requirements, enhanced recordkeeping or
transaction monitoring may be difficult to comply with
New and Increasing
Regulations
•Stellar’s virtual system and its own digital currency lumens are
at risk from hackers, malware and operational glitches that
could result in huge losses
Stellar’s
Cybersecurity
36. Problem Identification
Western Union Overview
BanksMTOs
Western Union Remittance Strategy
FinTech
Analysis and Comparison of Segments
Recommendation: Physical-Digital Integration
RisksImpact Timeline
36
Remittance Market Overview
Informal
Reach Costs
37. By leveraging Western Union’s current resources, this
strategy can be implemented by the end of 2017
37
Q1 2017
Reach Out and
Confirm
Physical
Partnerships
Secure
Partnership
with Stellar
Review
Regulatory
Compliance
Q2 2017
Trial at
Selected
Stores
Integrate
WU/Stellar
Engineers
Beta Test
Platform
Q4 2017
Marketing to
Target
Countries
Offer
Discounts to
New / Loyal
Customers
Record Data
on Platform
Performance
2018
Beyond
Profit
Optimization
Expand Into
Rural Markets
Expand from
C2C to B2B
Implementation Timeline
Long-Term
Planning
Phase 1
Phase 2
Phase 3
Phase 4
Product
Development
Official
Launch of
New Strategy
Joint
Venture
Proposals
Successful Implementation
Grow market share, reduce costs, and
mitigate FinTech threat
38. 38
Identified Problems In Western Union Remittance and Segment Analysis
Western Union Remittance Strategy: Objectives, Implementation, and Addressed Risks
Summary
Western Union’s remittance business struggles in reach and cost
The most attractive strategy involves entering the FinTech segment of the market
The FinTech segment is the fastest growing segment, and has the lowest costs
Many consumers in developing countries only use digital platforms
Western Union should integrate physical and digital partnerships
Partnership will stellar builds a digital platform, reducing costs by 25%
Partnerships with Oxxo and Safaricom give physical locations to withdraw cash
Implementation of strategy is achievable by the end of 2017
Potential security, regulatory, and implementation risks have been addressed
“Western Union is the largest player in the international remittance business, but is
losing its market to FinTech players. To combat downward pressure on fees, Western
Union should integrate digital and physical partnerships to reach greater markets in
developing countries and decrease costs associated with sending money.”
Conclusion
40. Appendix 1: Details and Assumptions for
Recommendation Impact Calculations
40
WU 10K Data
Solution Calculations
Transaction Fees $3,221,000,000
For Ex $1,057,100,000
Other Revenues $65,800,000
Total Revenue $4,343,900,000
Operating Expenses $3,301,364,000.00
Operating Income $1,042,000,000
Operating Margin 24%
Remittance Market $553,701,000,000
WU Market Share 13%
WU Fee 9.30%
WU Remittance Volume Remittance Market * Market Share = $71,981,130,000
Realized Remittance Rate Revenue / WU Remittance Volume = 6.03%
Realized to Fee Scaler Remittance Fee / Realized Remittance Fee = 1.5411
Total Remittance Fees WU Remittance Volume * Remittance Fee = $6,694,245,090
Realized Remittance Fees WU Remittance Volume * Realized Remittance Fee = $4,343,900,000
Realized Operating Income Operating Margin * Realized Remittance Fee = $1,042,536,000
Cost of Sending $1 Operating Expenses / Remittance Volume = $0.045864
Marginal Revenue/$1 Sent Realized Remittance Fee = $0.060348
Income/Dollar Sent Cost of Sending $1 – Marginal Revenue/$1 Sent = $0.014483
Income Income/Dollar Spent * WU Remittance Volume = $1,042,536,000
Cost Reduction Calculations
Calculated Data (WU Specific)
Costs Reduction (Assumed) 25%
New Cost of Sending $1 (1-Cost Reduction) * Cost of Sending $1 = $0.034398
Desired Income per Dollar Spent Income/Dollar Sent = $0.014483
Target Marginal Revenue Cost of Sending $1 + Desired Income/Dollar = $0.048882
New Realized Remittance Rate Target Marginal Revenue = 4.89%
New Remittance Fee Scalar * New Realized Remittance Rate = 7.53%
Fee Realized Fee S(P) Revenues Costs Profit
Last Fee + (WU
Realized Remittance
Fee – Min Fee) / 15 =
Fee * Realized to
Fee Scalar =
1 / (1 + Exp(100 * (Fee –
(Realized Remittance Fee
* 100 – 1.734) / 100))) =
Remittance Market * S(P) *
Fee =
Remittance Market * S(P) *
Other Revenues = Revenues – Costs =
0.052538 0.08096494949 0.1990282167 $5,789,822,092.17 $3,790,757,247.98 $1,999,064,844.19
Notas do Editor
Western Union has suffered an overall decline in marginal profits over the last of years due to the evolution of the industry and increased competition, among other factors.
3.5% growth from 2015 to 2017, Dev countries ~74%
Global Market Share graph: https://www.saveonsend.com/blog/western-union-money-transfer/
Remittance Industry Growth: http://www.worldbank.org/en/news/press-release/2015/04/13/remittances-growth-to-slow-sharply-in-2015-as-europe-and-russia-stay-weak-pick-up-expected-next-year
Remittance Map: http://www.pewglobal.org/interactives/remittance-map/
McKinsey & Company Global Payments 2015 A Healthy Industry Confronts Disruption Report
GSMA 2015 State of the Industry Report Mobile Money
Remittance Map: http://www.pewglobal.org/interactives/remittance-map/
Global Market Share graph: : https://www.saveonsend.com/blog/western-union-money-transfer/
In addition to pressure from competitive fee pricing, Western Union is losing market share as fintech companies target Peer-to-Peer payments
http://uk.reuters.com/article/uk-transferwise-volumes-idUKKCN11B11S
Two Bottom Graphs: https://www.saveonsend.com/blog/money-transfer-services/
Worked with Stellar to develop a mobile app and extend reach
Cross-border payments as easy as Venmo
Reduces cost of transfers by up to 40% and completed transaction in 5 seconds
Western Union
http://ir.westernunion.com/news/archived-press-releases/press-release-details/2016/Western-Union-Launches-Digital-Self-Service-with-OXXO-and-Nearly-Doubles-Retail-Network-in-Mexico/default.aspx
The most significant cause of high transaction fees is friction, as there are limited connections between financial institutions and systems. Stellar provides a platform for these organizations to interact, facilitating expedient, low-cost payments between currencies and across borders.
Gateway=any network participant you trust to accept a deposit in exchange for credit on the network
Major cause of high transaction fees is friction, money moves slowly and inefficiently between countries. This is because there are limited connections between financial institutions and systems. Inefficient, siloed infrastructure (paypal, empesa, etc). Hard to send small transactions
Built common, open platform for financial transactions
Open-source network that allows financial institutions, governments, nonprofits, microfinance organizations to connect to each other in a swift like manner so that they become interoperable between themselves
Builds infrastructure for companies to connect to get efficient services between one another
Platform for remittance companies to expand across the world
4 million accounts on the platform
Similar problem in transportation and mail (used to be siloed)
-Subway lines were different companies but now they’re interoperable
-Mail: went from private services to national postal services to email
-evolution to participatory and networked systems
Functions on three levels
The Network: servers on the stellar network keep the system functioning and safe. Anyone can run a server and each server contains the shared database of all of the accounts on the network (snapshot of everyone’s balances). Servers staying in sync with each other using method known as consensus
Gateways: entities that connect to the Stellar network. Entities that can accept deposits and record them into the network or issue credits to users to a particular account. Similar to what websites are to the internet: the internet is the core and websites are built on top of it as ways to interact with the internet. Anyone can be a gateway, but if interacting with money you should be a licensed organization. This is how stellar lets incompatible organizations interact in an efficient manner
Users and services (developed at the local level): alex wants to send 5 lbs to sister in Nigeria (small remittance amount). Alex goes to remittance company (connected to steallar). Remittance company can transfer that money to the network (cross-border and cross-currency). Inside of stellar, internal p2p currency exchange where world’s transactions are available to everyone else. The network looks for the best rate and trades the pounds to nira (flatter marketplace, more efficient rates). Sister’s mobile money provider can receive that and then sends that to her digital wallet in 10 seconds or less. Fees don’t really exist in the network, small micro fee that is eaten by the network as an anti-spam technology cost is 1 penny will get you 300,000 transactions. Makes any currency into a digital currency because it’s what the gateways deposit into the network themselves. If recipient is not KYCed, transfer will not go through. Allows remittance company to control who gets the money.
Connects 180 currencies in 2-5 seconds
Any company can plug-in: mobile money, remittance, bank
Open network, anyone can use it (like the internet)
Potential to interact with anyone on the network
http://bankinnovation.net/2016/05/deloitte-taps-blockchain-startups-to-build-new-core-banking-system/
Blair
Deloitte completed their Stellar integration in 4 weeks. Beta test ranges from months to years, depending on companies. Google News Best tested for two years.
Considering the size of WU and security issues, I’d go with about six months including beta test.