This document discusses how interruptions are costly and can destroy creativity. It notes that current technology and security measures often interrupt workflows, like how a man from Porlock once interrupted Coleridge. A new authentication system called eGo is introduced that promises strong multi-factor authentication without interruptions by authenticating users through touch like hands and feet rather than passwords. eGo aims to reduce frustration, costs, and errors caused by interruptions to workflows.

1. Securitydoesn’t need to
interruptyour
workflow

2. Interruptions
to our ‘workflows’
• create errors
• cost money
• build stress
• destroy creativity

3. Remember
Kubla Khan
Coleridge’sromanticpoem...
In Xanadu did Kubla Khan
A stately pleasure-dome decree:
Where Alph, the sacred river, ran
Through caverns measureless to man
Down to a sunless sea.

4. Remember
Kubla Khan
Coleridge’sromanticpoem...
In Xanadu did Kubla Khan
A stately pleasure-dome decree:
Where Alph, the sacred river, ran
Through caverns measureless to man
Down to a sunless sea.
...it was never finished...
a man from the village of Porlock
interrupted Coleridge in 1797 to discuss
his garden and on his return... Coleridge
realised he couldn’t remember the flow.
And the poem remains unfinished...

5. Technology
is the 21st century ‘man from Porlock’
• from the tools used to keep knowledge flowing,
...e-mail, mobile phones, IM, RSS etc...
• to the security measures used to control ‘flow’
• they constantly interrupt knowledge workers,
actively... or ...passively

6. Access Technology ‘Past’
Technology alters workflows
a medical example

7. Technology alters workflows
a medical example
Access Technology ‘Past’
Access Technology ‘Present’

8. Access Technology ‘Past’
Technology alters workflows
a medical example
Access Technology ‘Present’
Access Technology ‘Future’
Next Gen?
Strong
MultiFactorAuthentication
Natural User Interface
No Passwords

9. why do we care

10. why do we care
Interruptions are costly
Interruptions cost US business $588b pa in 2005
The cost of not paying attention, Jonathan Spira (2005)
Interrupted workflow during medical administration was a
contributing factor to the 6.6% medication error rate.
Tissot, Intensive care med (1999)
106 medication errors per 1000 patient days
Principles and practices of medication safety in the ICU (2006)
78%ofseriousadverseeventsduetomedicationerrors.
Rothschild et al The critical care safety study

11. Technology
should help stop
the interruptions

12. Introducing eGo
natural authentication technology
that fits to human workflows
Authentication by touch
• strong multi factor authentication (MFA)
• initiated by any part of a users body (and not just fingers)
• works through clothing (e.g. gloves and shoes)
eGo supports the rest
• credentials verified
• applications accessed
workflow interruptions reduced
• frustration & stress
• costs
• errors...

13. Summary
• Interruptions are costly
• Technology interrupts
• Current authentication
methods actively interrupt
• eGo promises to authenticate
without the interruptions...
• ... which may even save lives

14. Discover more
www.ego-project.eu
www.gemalto.com/ego
mark@milbanke.com
eGo
authentification sans interruptions