1. MILAD AYOUB
Date of Birth 21st December 1967
Nationality Lebanese & Ghanaian
Status Married, 2 girls
Contact details E-mail : miladayoub@terra.net.lb
Mobile : +234 (0) 9096995595 or 8033297554 (Nigeria)
Home : +961-9-852001 (Lebanon)
Permanent Address Adma, Red Zone, street 1, Hawchab Bldg., Lebanon.
PROFFESIONAL EXPERIENCE:
May 2015 to Date CFAO EQUIPMENT – OTIS Elevators, Culligan Water Treatment, JCB Gensets GABON
Operations Director
 Activities:
 Meet annual budget objectives.
 Commercial Supervision and Development of after sales activities.
 Planning and Implementing new strategy for marketing the products and the after sales service. Analysis of
budget to be submitted for this purpose.
 Control Sales and Maintenance departments.
 Assure client’s satisfaction in all aspects
 Handle clients with big accounts.
 Financial Control of operations.
 Communicate with Brands representatives.
 Monthly and Yearly Financial Reports.
 Planning and proposing an adequate team organizing.
 Put in place new processes and work methods.
 Evaluation of team quality with propositions for technical training and development.
 Manage functions and sites progress.
2012-April 2015 CFAO EQUIPMENT - OTIS NIGERIA
Field Operations and Training Manager – Assistant GM
 Head of Service Field Dept.: Leading a team of 130 engineers and technicians through follow-up on
service activities and repairs including estimations of repairs, follow-up of client's satisfaction on
maintenance service.
 Implementing new processes, with restructuring of departments to include the UPS department and to be up
to date in order to exceed market’s challenges.
 Control of purchasing and expenses, which was successfulby saving almost $ 350,000 within a period of 9
months, with expectations to increase the savings to $ 400,000 for the coming year.
 Analysis of problems and follow up the implementation of new methods in order to solve them.
 Follow up on all Safety and Quality issues,including training requisitions for staff, locally and
internationally.
 Preparing forecasts and plans of developments according to company strategy.
 Decision on recruitments forwarded from HR. by interviews.
 Head of Installation Dept. : Leading a team of 80 engineers and technicians through follow-up on
Installation activities, follow-up on client's satisfaction during installation up to handing over.
 Purchase of tool and materials according to sites requirements.
 Development of new methods to meet requirements and increase profitability.
 Implementing new processes,and restructuring of department to be prepared for any challenges to come.
 Concentrating on quality of staff and not quantity.
 Follow up of schedules of site preparations and works completion on time.
 Contracts control, by being updated on the site situation and clients requirements through the contract
department.
 Follow up on all Financial Forms to control expenses and raise variations, whenever necessary.

2. 2010-2012 KONE UAE
Manager – Service Business & Modernization (DUBAI & NORTHERN EMIRATES)
 Head of Service Sales Department: Leading a team of daily follow-up on active and dormant
negotiations,including profitability and targets achievement.
 Head of Service Field Dept.: Leading a team of 60 engineers and technicians through follow-up on service
activities and repairs including estimations of repairs, follow-up of 1375 client's {with 4500 units of an
average of 30 floors with almost 500 units not Kone} for satisfaction on maintenance service.
 Development of Strategy for Marine business due to its huge profitability. Was able to increase the
turnover from $ 100,000 per year to $300,000 with a margin of 85%.
 Head of Modernization Department: Follow up of Modernization and refurbishments with field process,
Negotiations, sales and orders.
 Follow up on all Safety and Quality issues,including training requisitions for staff locally and
internationally.
 Preparing forecasts and plans of developments according to company strategy.
 Decision on recruitments forwarded from HR. by interviews{locally and aboard}
 Market Analysis,with competitors’ capabilities.
2007–2010 OTIS JORDAN
Marketing and Sales Director
 Head of Marketing & Sales Dept.: Leading a team of daily follow-up on active and dormant negotiations,
including due collections of signed contracts and feedback on cash flow.
 Head of Service Sales Dept.: Leading a team of daily follow-up on service contracts renewal and
collections, costing and estimations of repairs, requesting warehouse spare parts list, follow up of
refurbishments and field process,follow-up of client's satisfaction on maintenance service.
 Project Manager of The Boulevard – Abdali from A-Z (Technical and Financial Submittals, Negotiation,
Contract Signature, Consultant's approval, Costing, Variation Orders, Placing order, Schedule, Shipping,
Field subcontracting,correspondence,claims and technical field support,Legal issues).
 Organizing fairs and promotional materials.
 Supervising follow-up of field status and technical field support,assisting GM in decisions.
 Estimating and placing orders of fully imported products from several sources (Italy, Spain, France, China)
after studying the technical details, depending on the most appropriate requirement versus price (Directly
with Otis factories).
 Traffic Analysis with reports for Medium Rise Buildings.
 After 5 years of dormant operation, was able to regain trust within 5 months by signing 2 major prestigious
land mark projects in Jordan (The Boulevard- Escalators & Tala Bay Phase 2) and increased the sales
turnover from $500,000/year to $3,000,000 within 6 months and sales increase from 20 units/yearto
90units.
2006–2007 OTIS QATAR
Marketing & Sales Manager
 Leading a team of daily follow-up on active and dormant negotiations.
 Supervising follow-up of daily collections and field status.
 Estimating and placing orders of fully imported products from several sources (Italy, Spain, France, China)
depending on the most appropriate requirement versus price.
 Traffic Analysis and reports for Medium and High Rise Buildings.
 Relation with client's, consultants and contractors,in a presentable manner with good relationship.
 Preparing professional submittals and presentations forall kinds of products.
 Projects signed or followed up under my supervision, ( Convention Center, Education City – Al Misnad
Tower - Alawi Tower – Qatar Navigation – Museumof Islamic Arts – Science & Technology Park etc.)
 Held training sessions forstaff, to enable them Explain and Market the available products.
 Organizing Fair Stands for Marketing and Sales.
2005–2006 OTIS LEBANON
Acting Marketing & Sales Manager
 Managing the costing program of local manufactured products with Factory and Field Departments.
 Leading a team of daily follow-up on active and dormant negotiations.
 Supervising follow-up of daily collections and field status.
 Estimating and placing orders of fully imported products from several sources (Italy, Spain, France, China,
Brazil) depending on the most appropriate requirement versus price.
 Training Sales Force on marketing new products,with support after training.

3. 2003-2005 OTIS LEBANON
Projects Coordinator
 Followed-up of legal sued contracts with lawyer’s office.
 Dealt with Tenders from bid stage through understanding the required specifications and choosing the most
appropriate product for the bid by estimating and submitting with deviations list (if any), followed-up and
finalized deals including financial part.
 Designed and introduced ideas of printed material for Marketing and Publicity according to sales needs.
 Studied and explained to employees the new products advantages and differences with the previous designs
(technical and cost).
 Organizing Fair stands,Marketing and sales documents,with technical support.
2002-2003 OTIS JORDAN
Head of Sales Dept.- Administrative Training
 Trained Salesmen through documents and field requirements
 Thought office and field employees methods of approach and differentiating between characters of
Engineers, Consultants and Owners, always aiming on the decision maker’s satisfaction.
1993-2002 OTIS LEBANON
Marketing & Sales Advisor
 Supported branches all over Lebanon in Marketing and Technical Sales.
 Designed decorations for local manufactured products,including methods of manufacturing.
1991-1993 TELETEL LEBANON
Telecommunication Sales & Technician
 Marketing, Sales and Installation of VHF & UHF Transceivers, Repeaters, and GPS.
 Consultancy on preferred area’s of aerial installations
1987-1989 Lebanese Red Cross - First Aid Team LEBANON
Head of Telecommunication Department
 Studied technical data of radio transceivers and aerials to give approval for purchase
 Field Installations and basic repairs of transceivers and antennas
EDUCATION:
1988-1991 Business Management Courses (NDU) Notre Dame University LEBANON
1986-1989 Superior Technical Education – Electricity – Byblos Institute LEBANON
LANGUAGES:
English (fluent), Arabic (native), French (basics)
SKILLS:
 Computer Handling – Internet, Microsoft Office, Auto-Cad reading
 Telecommunication.
HOBBIES:
 First Aid (Ex. Team Leader, Lebanese Red Cross)
 Club President (2002-2003) – International Organization Of Lions Club
 Chief Telecommunication. Officer from 1996 till 2006 with Automobile & Touring Club of Lebanon
(A.T.C.L.)
TRAINING:
 Presentation Skills { OTIS 2007 }
 Vertical Transportation Traffic Analysis { KONE 2010 }
 Supervisor Development Program { KONE 2010 }
 Leadership { RogenSi 2011}
 Performance Management { KONE 5-2011 } BLT
 Communication Skills { KONE 5-2011 } BLT
 Coaching { KONE 5-2011 } BLT
 Team Dynamics { KONE 5-2011 } BLT

4.  Sales Management Booster { RogenSi 2012 }
 Contract Management { KONE 2012 }
 Finance for none financials (CFAO 2013)
 Key Competency Skills for Line Managers { ManchesterGroup } (CFAO 2013)
 Customers Service Skills { ManchesterGroup } (CFAO 2013)
 Culligan Water Treatment ( Basics ) (CFAO April 2015)
 JCB Gensets (Technical & Commercial) (CFAO April 2015)
COMMITTEE MEMBER:
 Third Party Maintenance lifts { convention 2011 – Shanghai }
 Maintenance Development Program { KONE 2011 }
 Sales Contract Development { KONE 2010 }
 Call Out Reduction { KONE 2011}
 Marine Business Development { KONE 2011 }