Hosted voice solution from EarthLink Business

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EarthLink CompleteTM
Hosted Voice Overview

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Built on a Solid Foundation
2
Over $1.4 billion in annualized revenue
$200M free cash flow
Over 400 accounts billing 10K +
Over 10,000 accounts billing 1k – 10K
Over 1.6 million total customer relationships
Over 3300
employees
The CompanyMission Statement
Over 10,000 Hosted Seats
Over 20,000 Integrated Voice & Data nodes
Over 50,000 Data & Internet nodes
Anytime, anywhere,
EarthLink keeps
customers
connected and
businesses
empowered. Our
leading-edge
managed IT, network
and communications
services deliver the
superior and secure
experience our
customers value and
trust.

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Nationwide Network

4. 4
EarthLink Business Infrastructure
• Operates a nationwide IP network with underlying fiber assets in
30 of the top 50 MSAs in the country
• Over 1,300 Central Offices / Collocations Nationwide
• Fiber Optic Network
– 27 states
– 90 Metro Rings
– 55 IP and circuit-based switches
– 7,916 Metro Fiber Miles
– 20,813 Non Metro Fiber Miles
– Over 28,000 Miles in Total Fiber Transport

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Hosted Voice
Hosted Voice is a completely managed enterprise class IP phone system, high
speed broadband, voice services, features and unified communications, delivered
via a secure, private IP network as an end-to-end solution from one provider.
Limitless Office Location
Scalability
Remote
Worker
EarthLink Support
Center
Find Me Follow Me
Metaswitch

6. 6
Business Continuity & Disaster Recovery
What are businesses concerned about?
• In 2011 alone there were 79 natural disasters declared in the United
States through September
• The United States produced an excess of $18 billion insured
business losses in the first half of 2011 alone
• More disasters have followed
Tornados in Alabama –
April 2011
Hurricane Sandy –
November 2012
Floods in Indiana –
March 2011

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Business Continuity & Disaster Recovery
How can EarthLink Business provide solutions?
• Redundancy and failover options for data networks
• Auto-rerouting and IP failover for voice networks
• Web portal control of call routing to alternate sites or phone numbers
Power Outage -
Northeast
Paralyzing - BlizzardCatastrophic - Fire

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How is EarthLink’s Hosted Voice Different?
• Differentiators
– EarthLink’s Financial Stability and it is a Publically Traded
Company
– EarthLink provides managed IP Phones or customer can purchase
IP Phones from EarthLink
– IP Phone Options – Polycom or Aastra
– POE & Battery Back-up included
– Onsite training (Major Markets 25+) or Virtual training
– Dedicated Hosted Customer Support Group
– Multiple Broadband Options (DSL/T-1/Ethernet) w/ SLA & Class of
Service (COS)
– No/Low CAPEX
– Private Nationwide Network w/ Quality of Service (QOS)
– Proven Enterprise Class Hosted Voice Provider

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What are the components of Hosted Voice?

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What are the Component of Hosted Voice?

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Hosted
Voice
Access Types
BYOB* 
DSL - 23 Speeds 
T-1 and NXT-1 (up to
9mbps) 
Ethernet Access 10 &
20mbps 
Hosted Voice Components
Hosted Voice
Optional
Call Router 
General Voicemail 
Standard Voicemail 
Premium Voicemail 
Unified Fax 
Auto Attendant Basic 
Auto Attendant
Premium 
Webhosting 
Analog Lines 
Confererncing 
Mobile 
MPLS 
1.Service Bundle 4. Select your Optional
Services
Hosted Voice
Service Bundle
Converged Minutes
1500 
Internet Access 
Unified Voicemail (1
included) 
Email accounts 
Toll free number (1
included) 
Domain Name
Registration 
Basic Managed Router 
2. Select Number
of Seats – based
on bandwidth
*BYOB Access requires BYOB Notice
3. Choose Your
Access Methods

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Hosted Voice Hardware Options
Polycom IP 450 Polycom Expansion
Module
Polycom IP 450
Polycom IP 550 Polycom IP 6000
Aastra 6755i
Aastra 6757i
Aastra 6731i
Aastra 6739i
Panasonic CT (Cordless)
Adtran NetVanta 1234
Adtran NetVanta 6355
Aastra 6757i
Polycom IP 650
Polycom IP 335
12

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How to choose:
Select Phones based on type of
user and required functionality
Aastra 6757i
Up to 9 lines with call appearances
12 Customizable soft keys with LEDs
Supports up to 3 expansion models
4 Navigational keys
Desk Phone
Aastra 6731i
Up to 6 lines with call appearances
3 line LCD display
4 Navigational keys
8 Programmable keys with LEDs
10 Pre-defined hard keys
Lobby/Break Room
Aastra M675i Expansion Module
Compatible with Aastra 6755i, 6757i,
6757iCT and 6739i
Maximum of 3 expansion modules
20 soft keys per expansion module (up to 60
keys)
LED for status indication
Multiple power saving options
Administrator/Reception
Aastra 6739i
Gigabit Ethernet Support
Bluetooth Headset Support
Built in USB Port
On Screen QWERTY keyboard
Up to 9 lines with call appearances
Up to 55 programmable soft keys
Executive/Power User Gig E Capable

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Conference Rooms
SoundStation IP6000
(SIP) conference phone. 802.3af Power over
Ethernet. Expandable. Includes 25' (6 meter)
Cat5 shielded Ethernet cable.
Administrator/Reception Add On
Expansion module for IP650
Affordable Desk Phone
SoundPoint 450
3 line, POE, XHTML micro-browser, HD voice
Backlit grayscale 256x116 LCD
Desk Phone
SoundPoint 550
SIP 4-Line IP desktop phone. With HD Voice
Built in PoE, Microbrowser & Backlit display
Compatible Partner platforms.
Administrator/Reception/Executive
SoundPoint 650
6-line IP desktop phone with PoE support.
Backlight display, HD Audio, USB port
How to choose:
Select Phones based on type of
user and required functionality
Lobby/Break Room
SoundPoint IP 335
2-line SIP desktop phone with HDVoice

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Cordless Telephone (CT)
Base station and one phone
Up to 5 additional phones per base station

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Customer Premises Topology
• EarthLink provides and manages all premises based equipment and
IP Phones associated with our Hosted Voice Solutions
• IP Phones allow for PC’s to be connected on the same customer
provided cabling
IAD & Ethernet Switch
IP Phone
IP Phone
IP Phone
IP Phone
Customer Premises
Computer
Computer
Battery Backup
Computer

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Hosted Voice Network Topology
Connectivity solutions should be based on type of
customer facility and bandwidth requirements.

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Hosted Voice Seat Types
How to choose
your seat?
•Basic Seats – For shared
or public phones (no
Voicemail)
•Standard Seats – For
users who do not required
communication outside of
the office, mobile integration
or call routing
•Premium Seat – For users
who need advanced tools for
productivity including mobile
integration, more storage
capacity for voicemail, fax &
contacts
•Remote Worker =
Premium Seat for individual
users who work from home
or any fixed location outside
the office
Basic Seat Features
Call Hold
Call Forward
Call Park
Call Pickup
Call Transfer
Caller ID Name
Caller ID Number
Caller ID Blocking
Do Not Disturb
Three Way Calling
Selective Call Acceptance
Selective Call Forwarding
Selective Call Rejection
Anonymous Call Rejection
Permissive Dialing
Distinctive Ring
Account Codes
Speed Dial (8 or 30)
Standard Seat Features
Unified Voicemail
Click-to-Dial
Find-Me/Follow-Me
CommPortal (Web)
Call Hold
Call Forward
Call Park
Call Pickup
Call Transfer
Caller ID Name
Caller ID Number
Caller ID Blocking
Do Not Disturb
Three Way Calling
Selective Call Acceptance
Selective Call Forwarding
Selective Call Rejection
Anonymous Call Rejection
Permissive Dialing
Distinctive Ring
Account Codes
Speed Dial (8 or 30)
Premium Seat
Features
CommPortal Assistant (Desktop)
Call Handling Schedule
Outlook Integration
CommPortal Contacts
Click-to-Dial Remote
Call Me Widget
Call Jump
Mobile Fuse
Unified Voicemail
Click-to-Dial
Find-Me/Follow-Me
CommPortal (Web)
Call Hold
Call Forward
Call Park
Call Pickup
Call Transfer
Caller ID Name
Caller ID Number
Caller ID Blocking
Do Not Disturb
Three Way Calling
Anonymous Call Rejection
Selective Call Acceptance
Selective Call Forwarding
Selective Call Rejection
Permissive Dialing
Distinctive Ring
Account Codes
Speed Dial (8 or 30)

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Key Hosted Voice Features & Options
Incoming Call Mgr.
Dashboard Administrative
User Phone Profile Editor Find Me / Follow Me
ACD
Auto Attendant Call Logs
CommPortal Communicator
(Soft Phone)

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Unified Voicemail and Fax
Feature Standard Premium General
Off-Hours Greeting   
Future Delivery of Voicemail   
Voicemail to Email   
Voicemail/Fax Storage * 50MB 100MB 50MB
Max Message Length 180 secs 180 secs 180 secs
Unified Fax option option
Live Message Screening   
Group Mailbox   
Mobile Fuse   
Mobile VM Notification   
Call Jump   
Announcement only   
Announcement with general mailbox   
Announcement with Operator asst   
• Basic Seat VM not included
• Standard Seats include Standard VM
• Premium Seats include Premium VM &
Advanced Features
• General VM – stand alone service
– For use with Auto-Attendant as
general mailbox
– General Mailbox – greeting only for
Main number
– Directions to location
– After Hours
Unified Fax - Optional
•Provides a separate phone number for inbound
faxes only
•Delivers faxes to your Communications Portal
•Forward faxes as “.pdf” attachment to your
email
Unified Voice Mail Options:
*Approximate Message Size = 1 MB per Minute

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Communications Portal
• Web-based interface to manage system 1. Dashboard : provides a
quick view of the most
common functions
2. My Mobile
configures “Mobile Fuse”
3. Messages & Calls :
provides Call Logs, Voice
Mail & Faxes
4. Contacts : provides a
method for storing and
retrieving contact details
5. Call Manager : allows
customer to manage how
incoming calls are handled
6. Apps
download optional features
7. Settings : provides access
to customize hosted
services and features
1 2 3 4 5 6 7
*Communications Portal not available with Basic Seat

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Auto-Attendant
• Answers calls and routes them according to customer preferences
– Routing to:
• Individual users
• Groups
• Remote locations
• Mobile Users
– Providing “big company” feel
• Two options
– Standard
• 10 Options
– Premium
• 10 Options
• 5 Sub-Options
• Integrates w/ Hosted ACD
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Standard Offering
•Includes 1 to 10 levels of routing options
•Only allows for users to add voice
messages, no file upload available
•Out of Office Hours scheduling
•Custom Menu and announcement options
•Dial-by-Extension Directory
– Callers are played the administrator-
defined extension options and may input
an extension to reach the intended
party.
•Dial-by-Name Directory
– Callers are played the administrator-
defined name options and may select a
name to reach the intended party.
•Administration Via Telephony User
Interface (TUI) or Graphical User Interface
(GUI) via the Web
Auto Attendant
Premium Offering
•Includes 1 to 10 levels of routing options
•Adds up to 5 sub-options
•Out of Office Hours and Holiday
scheduling
•Allows Customer to upload custom
message files
•Dial-by-Extension Directory
– Callers are played the administrator-
defined extension options and may input
an extension to reach the intended
party.
•Dial-by-Name Directory
– Callers are played the administrator-
defined name options and may select a
name to reach the intended party.
•Administration Via Telephony User
Interface (TUI) or Graphical User Interface
(GUI) via the Web

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ACD Feature Suite
General Features
• Auto Attendant routing to a specific queue
• CDR Retention and Storage
• Remote Agent support
• Customized message while caller is on hold in queue
• Zero out from queue to voicemail for message storage and retrieval
Agent Routing Plans
• Skill based call routing (SBR)
• NPA NXX routing
• DNIS based routing
• Direct Department calling (DDC)
• Uniform Call Distribution (UCD)

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ACD Feature Suite
Agent (GUI)
• User Name and Password secured Login / Logout
• Active / Idle Status and Busy – Ready indicator
• Last call time and date
• Number of calls currently in queue
• Transfer calls to another queue (4 digit extension)
• Whisper message to agent identifying queue & hold time
Queue Supervisor (Supervisors GUI)
• Real Time Reporting
• Agent Search
• Listing of Agents/Agents within a specific queue
• Queue monitoring w/real time displays
• Real time call monitoring w/ whisper

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ACD Feature Suite
Customer Defined Selections
• Number of Queues
• Number of Agents in each queue
• Maximum number of calls holding in each
queue
• Customer designated call routing
• Customer specified “Zero Out” routing
destination
• Agent assignment to a specific queue or to
multiple queues
• Multiple queues assigned to a single IP
Handset
• Maximum hold time while holding in queue

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CommPortal (BG) - Administrative
• The BG Admin portal is an
admin interface that allows
customers to manage
business groups.
• Customers can manage
individual lines and phones,
adjust MADN and MLHG
(hunt groups), program
extensions and short codes.
• Customers have real-time
access to adjust and record
Auto-Attendant and Music
on Hold services.
• A minimum of one
administrator is required for
each account. Additional
administrators can be
assigned by the customer
after turn-up.

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Find Me / Follow Me
Never miss important calls!
Your
Mobile
Your Desk Phone Home Phone
Route calls from your number
to multiple numbers
• Simultaneous
• Sequential
• Time of Day

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CommPortal Assistant - Premium
• Lightweight application installed on subscriber’s PC
— Downloaded from CommPortal – Apps tab
• One-click access to key telephony features from taskbar
— Instantly accessible, regardless of other applications currently
in use
• Features include:
— Search contacts, with option to
launch click-to-dial call
— MS Outlook synchronization
— Search corporate directory
— Instant ComPortal launch
— Control features such as Call Forwarding,
Do Not Disturb, etc.
— Control settings on Incoming Call Manager
— Incoming VM/Fax message popup
— Incoming call popup with call handling options

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Incoming Call Manager - Premium
• Manage and route calls from your desktop
– Send to voicemail
– Route to another phone
– Route to pre-defined number
Improve productivity and response
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Incoming Call Manager - Premium
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Fused IP Desk Phone / Cell Phone Voice
Mailbox - Premium
• A single Voice Mailbox for
both Cell Phone and IP
Desk Phone
• CommPortal walks users
through migrating from
their Mobile voicemail
service with simple steps
• Subscribers benefit from
single voice mail box
Unified
Mailbo
x

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• Free Calling Between Customer’s Sites
• Customers can build abbreviated dial plans from 4-10 digits
• Eliminates a Significant % Of LD Costs For a Typical Multi-Location
Customer
Company A (Site to Site):
Denver, CO
Company A:
Dallas, TX
Company B:
Charlotte, NC
Company B (Site to Site):
Rochester, NY
Site-to-Site Calling
Note: Each site must subscribe to any EarthLink’s Voice Services

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CommPortal Communicator - Premium
• Soft Phone
– Load onto laptop
– Use your laptop
as your office
phone

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• Converged Minutes is the Hosted Voice Long Distance Plan
– 1500 Long Distance Only Minutes per service location
• Additional 1000 minute buckets available
• Minutes can be shared between multiple locations
OR
– 1500 Shared Long Distance and Mobile Minutes
• Adds an additional 500 minutes to bundle for each mobile line
• Additional 1000 minute buckets available
• Minutes can be shared between multiple locations
– Converged Minutes is for domestic LD, including Toll Free
• International is offered under a separate rate plan
– International dialing permissions are blocked by default
– Customer may opt to enable International dialing
Long Distance Options

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Service Bundle Options
• Each Hosted Voice service is composed of any or all of the following
options at no additional charge
– One Toll Free Number
– 250 MB POP email accounts included
• Up to 50 with T-1 and above access
• Up to 10 with DSL access
– Expanded Calling Service Available
– One Domain Name Registration
– 6 to16 Usable Static IP Addresses included (Additional
available)
• Features included:
– Abbreviated dialing – 4 to 10 digits
– Available at single site or multi-site

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Configuring or Changing Your Phone
Do It Yourself !

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Hosted Voice Customer Training
On–Site Training Virtual Training
38

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Traditional Phone System Support Model
Think of the support and maintenance issues for a
traditional phone system that business owners have to
worry about and the possible negative impact on their
company’s bottom line.
• Third Party required for hardware
• Third party required for software
• Third party for MACD
• Unavailability of needed features and functions
• 5 to 7 years usage before it becomes obsolete
• Capital requirements for initial purchase for
replacement system at “End of Life”.
• Expensive “In-House” technical support.
• Expensive floor space utilized for equipment
• Possible system downtime during a power
outage or catastrophic event.

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Hosted Voice Benefits
Features Advantages Benefits
One Provider Solution One Number to call for service and support issues – ONE
company accountability.
Improved Efficiencies/Saves Time
Abbreviated Dialing Global Centrex, 4-10 digit dialing between domestic or
international locations.
Improved Efficiencies/Saves Time
Hosted PBX Platform Reallocate IT Staff and Cut Third Party Costs. Reduced Costs
LD & Local Calling Site to Site Calling / EarthLink In-Network customers and
converged calling minutes included.
Reduced Costs
Ongoing Support Managed Hosted Voice Service. Software & Firmware
Upgrades. Eliminates Third Party Costs (new feature releases
& additional applications).
Reduced Costs
Scalable / Easy MAC Pay As you grow: Add Seats, IP Phones, Broadband, Locations
or additional services as needed.
Reduced Costs
Electronic Fax .pdf documents distributed via email / CommPortal. Increases Productivity / Saves Time /
Reduced Costs
Unified Messaging Voice, email, and electronic fax Integration into a Single
Platform.
Improved Efficiencies/ Saves Time
Single Cable Run 10/100 Ethernet port into Phone and an Output Port for a PC.
(GIG-E option available)
Reduced Costs
IP Phones Aastra, Polycom – Industries Leading IP Phones Maintained
by EarthLink.
Improved Efficiencies/ Saves Time
CPE Industry Leading CPE, POE Switch, IP Phones, Battery Backup Improved Efficiencies/ Reduced Costs

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Hosted Voice Benefits
Features Advantages Benefits
Training Included On Site or Virtual training. Improved Efficiencies/ Saves Time
Find Me/Follow Me Never miss a call again because the system will find you!
Flexible user options. One Number to Dial
Improved Efficiencies/ Saves Time
Administrative Portal (BG) More administrative control than with system located at
customer premises.
Improved Efficiencies/ Saves Time
CommPortal (User) Anytime, anywhere, anyplace complete call management for
user (Call logs and Call Routing).
Improved Efficiencies/ Saves Time
Platform Upgrades Instant access to the latest and greatest features and
functions automatically. (No EOL)
Reduced Costs
Call Logs Visual logs of missed, received and placed calls for reference
or single button dial back
Improved Efficiencies/ Saves Time
Minimal Capital Investment Low to No CAPEX vs. OPEX Reduces costs
Imported Call Directory Anywhere, any time, anyplace access to your imported
corporate directory.
Improved Effectiveness / Saves Time
ACD Affordable Inbound call routing to skill based agents. Available
Call reporting, monitoring and MOH.
Better customer service / Better
Retention, Continued Revenue
Auto Attendant Automated routing of Inbound calls Better customer service / Better
Retention, Continued Revenue

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How Does Hosted
Voice
Stack Up? Latest Technology
Enterprise Features
Unified Communications
Total Cost of Ownership
System Flexibility
Ease of Management
Time to Add Features
Time to Move Phones
Capital Outlay
Maintenance Costs
Simplistic & Efficient
Cost of Upgrade & Expand
Cisco, Infinera, Redback,
MetaSwitch
Included
Auto Attendant & ACD
Voice Mail & E-fax
Pay-as-you-Grow
Easy MACs
Minutes
Minutes
$ / Low
$ / Low
Easy to Use
Zero (0) /Low
Connect Multiple Locations Simple
The POWER of
Hosted Voice