Toronto Agile Tour - 2015

1. Value: From
“Meh” to “Wow!"
Mike Edwards
Leanintuit
@mikeeedwards
http://mikeeedwards.ca
mike@leanintuit.com

2. Does this experience
deliver value?

3. What about this
one?

4. Question:
Why do we struggle to create
such incredible experiences?

5. Let’s Brainstorm:
What is valuable
to your employer/company?

6. Let’s Brainstorm:
What is valuable to you?

7. Let’s Brainstorm:
What is valuable
to your customers?

8. The problem
Do we have
alignment?

9. Around the circle write the
names of
those you talked
with at work last week

10. How did this
happen?

11. Ancient kingdoms
are responsible
for today’s
corporate
hierarchy

12. Many organizations
struggle to deliver
significant value
when organized like
this

13. Is “lasting” Agile
possible under
this hierarchy?

14. Time to renovate!
But is this
enough?

15. A definition
of ‘Value’
Monetized Frugal
WOW!

16. Two telecom companies
1 Courage: Act on your beliefs with pure intention in spite of your fears.
2 Respect: Treat others as you wish to be treated.
3 Integrity: Choose to do what’s right.
4 Accountability: Own your part of any situation and work towards a solution.
5 Servanthood: Embrace the attitude and honor of serving others rather than
being served.
1 We embrace change and initiate opportunity
2 We have a passion for growth
3 We believe in spirited team work
4 We have the courage to innovate

17. Two Airlines
• Commitment to safety
• Positive and passionate in everything we do
• Appreciative of our People and Guests
• Fun, friendly and caring
• Align the interests of our people with the interests of the company
• Honest, open and keep our commitments
• Safety First and Last
• Make every customer feel valued
• Working together
• Act with integrity
• All employees are valued
• Drive for excellence

18. The company
The workers
The Customer
Maximize Profit
Shareholder Value
Brand Recognition
Fair value
Feel appreciated
Feel supported
Good work environment
Opportunity
Fair compensation
Do great stuff

19. The company
The workers
The Customer

20. What do your customers
value?
What are your customer’s
values?

21. — Get to know your customer’s values
— Allow for alignment between team & customer
values
— Get the team involved with your customers
— Stop thinking you can wow them with features
Take action!

22. Mike Edwards
Leanintuit
@mikeeedwards
http://mikeeedwards.ca
mike@leanintuit.com
Thanks!
http://leanintuit.com/tac2015
http://leadingforchange.ca