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Integrated Solutions
The Flexible Edge
Market Growth
• Industry Pedigree
• 10,000+ Systems installed
• 500,000+ Extensions installed
• Award winning technology
• Competes easily with brand name
• Global customer wins
• Case studies
• Fully integrated
• International partners in 22+
countries
Maximiser
iPBX Call Servers
SpliceCom Maximiser
• Business grade telephony
• Pure IP iPBX solutions
• Flexible edge solutions
• Scalable architecture
• Multi-site solutions
• Hosted / Virtualized solutions
• Unified communications
• Embedded application
management suite
• Mobility solutions
• Call Centre solutions
• Fully integrated from SpliceCom
iPBX Architecture
ISDN Trunks
2x PRI, 4x BRI
SIP/IP Trunks
Max 68
5100 Call Server
IGM – P308
Max 200 CS
10,000 Extns/Users
LAN Switch
Feature Phones (SIP/H.323)
Basic Phones
5100 x 500 Users
IP WAN
Network
5100 / 5108 CS
Remote site
IGM
Remote site
Distributed Solutions
68+ Trunks
SIP/IP Trunks
ISDN Trunks with
IGM Trunk Modules
S8000 Call Server
Linux or OSX
IGM – P308
Max 200 CS
100,000 Extns/Users
LAN Switch
Feature Phones (SIP/H.323)
Basic Phones
S8000 x 1000 Users
IP WAN
Network
5100 / 5108 CS
Remote site
IGM
Remote site
Scalable Networks
Single Distributed Network
• Across LAN / WAN
• Free inter-module calling via VPN
• Replicated LDAP databases
• Configuration / CRM
• Redundancy
• 200 Call Serves
• 100,000 Extensions
• 500,000 Contact numbers
• 51xx & S8000 mixed
Maximiser Scalability
Integrated iPBX
• Call recording
• Bridge conferencing
• Hot-Desking & Extension Anywhere
• Informal Call Centre Solutions
• AA / IVR
• LCR routing
• Dept queues & messaging
• Voicemail
• Unified communications
• Multi-Tenant
• Redundant solutions
• Manager Assist
Intelligent Gateway Modules
S716 Small Business
• S716 Soft-iPBX
• Maximum 16 Users
• Single CS only
• License Bundle lowers cost
• Vision Reports/16 lowers cost
• ISDN Trunk module options
• Upgrade to S8000 / 5100 CS
• Ideal for the Small Business
MAP Linux Server
Call Routing
& Control
(including
mobility)
SIP
Proxy
Server
H.323
Gateway
System
Database
Web
Manager
Interactive
Voice
Response
Auto
Attendant
Voicemail
(including email
forwarding)
Meet-Me
Voice
Conference
In-Queue
Messages
Call
Recording
Reports
Record
Call Centre
Mobility
Live
Virtualization
Flexible Edge Solutions
LAN Edge Solutions
Basic Phones
PCS520
PCS505
Feature Phones
PCS583GX
PCS573G
PCS563
PCS553/G
PCS-Partner
PCS60
Navigate
Windows & Mac
PC Softphone
PCS60
Navigate
Windows & Mac
PCS-Partner
PCS60
Navigate
Windows & Mac
Smartphone Softphone
iPCS
iPhone & Android
SSL GW
Linux / OS X
Basic Phones
PCS520
PCS505
IP Data
IP Voice
Analog Voice
IP Voice Wi-Fi
LAN Edge Solutions
Basic Phones
PCS520
PCS505
Feature Phones
PCS582GX
PCS573G
PCS563
PCS553/G
PCS-Partner
Vision Mobility
Web Page
PCS-Partner
Vision Mobility
Web Page
Vision Mobility Server
Linux / OS X
Third Party Phones
SIP / H.323
PCS-Partner
Vision Mobility
Web Page
PCS-Partner
Vision Mobility
Web Page
Total Control
IP Data
IP Voice
Analog Voice
IP Data Wi-Fi
WAN Edge Solutions
Basic Phones
Feature Phones
VPN/PPTP
PCS-Partner
PC VPN
PCS-Partner
PCS60
Navigate
PC VPN
PC Softphone
PCS60 / Navigate
PC VPN
IP Data
IP Voice
Analog Voice
IP WAN
Network
VPN
Remote Office Call Server
Local Trunk Breakout
Remote Office IGM
No Local Trunk Breakout
What about….
VOICE
QUALITY?
IP Voice Wi-Fi
FREE
Remote
Calls!
WAN Edge Solutions
Feature Phones
SSL
PCS-Partner
PCS60
Navigate
SSL PC Softphone
PCS60 / Navigate
SSL
IP Data
IP Voice
IP WAN
Network
SSL Technology
What about….
VOICE
QUALITY?
SSL GW
Linux / OS X
iPCS
Softphone
iPhone & Android
SSL
IP Voice Wi-Fi
FREE
Remote
Calls!
WAN Edge Solutions
Remote Phone
Home/Office/GSM
PCS-Partner
Web Page
IP Data
Analog Voice
IP WAN
Network
NO VPN
Remote Partner
GUARENTEES
VOICE
QUALITY…
Vision Mobility Server
Linux / OS X
PSTN
Or GSM
Network
ISDN
Or SIP
Trunks
Cost of Calls
Call Recording
Reports
Statistics
Voice Quality
PCS Feature Phones
• PCS583GX (Gb)
• Black
• Colour touch screen
• PCS573G (Gb)
• Black
• Colour display
• PCS563
• Black
• Colour display
• PCS553 / 553G (Gb)
• Black
• Mono display
PCS Softphones
• iPCS
• Smartphone IP softphone
• Apple, Android (Windows 2015)
• SSL connectivity
• PCS60
• PC Softphone
• Windows & Mac
• Phone Partner Control Option
• Navigate
• PC Softphone
• Windows 7 & 8
• Outlook / Office integration
• Phone Partner Control Option
PCS Feature Set
SSL Gateway
SSL IP
PCS Remote
1
SSL Gateway
2
Maximiser iPBX
3
• 5100 / 5500
• 5108
• S8000 / S716
• MAP
• Linux
• OSX
• MAP iPBX
• iPCS
• Navigate
• PCS60 (Mac)
• PCS5xx
PCS Basic Phones
• PCS520
• FXS phone with Mono display
• DND, MWI, Paging, In-line Power
• RJ45 structured cabling connection
• PCS505
• FXS phone without display
• RJ45 structured cabling connection
• PCS-Partner Phone Control
• PCS60 (MAC & Windows)
• Navigate (Windows 7 & 8)
• Mobility (Browser Web page)
• Business Extn Control - Anywhere
Unified Messaging
Partner Solutions
Basic PhonesPCS5xx &
SoftphonesPCS60
Windows & Mac
Agent Control
Operator Con
Web Screen
IP Data
IP Voice
Analog Voice
PCS-Partner
Mobility
Browser
TP IP Phone
Any Device
Total Control
Navigate UC
Windows & Mac
IM & DND
Basic CTI
Navigate CRM
Windows
IM & DND
Advanced CTI
100+ CRM/ERP
Navigate LYNC
Windows
Lync Client
Partner
Navigate UC/CRM
Windows
Server
Exchange
Active Directory
Options
Navigate
Windows
Agent Control
Outlook CTI
Web PUSH Delivery
Operator Console
Dedicated BLF/Speed Dial Screen
Touch Screen Option!
PCS60 IP Softphone OR PCS Partner
With Optional Web Integration
Apple MAC Solutions
• Native OS X Embedded Applications
• Maximiser soft iPBX OS X
• Apple PC Softphone
• Apple Smartphone Softphone
• Apple Phone Partner Control
• Apple Operator Console
• Apple Management Reports
• Apple Embedded Apps
• AppleScript Support
Vision Reports
Select your favourites
and put them under
My Reports
Vision Record
• Recording
speaker icon
shows the call
was recorded
• User can play
back
• icon is grey if
not enough
Vision licenses
• Permissions
can be set for
playback
Varied information on one display - performance tiles - status information in
customized layout - Vision Reports inserted into view - web pages e.g. sales report
figures
Vision Live
Re-introducing and Re-inventing
Business Partnership
PC Screen
Smart Phone Screen
Vision Mobility
Web Page PCS Partner Phone Control
Anytime, Anywhere, Anyplace….!
• 32 additional call centre reports
• Set report favourites
• Agent log-in / log-out
• Agent wrap-up/ reason codes
• Supervisor control panel
• Agent management
• Queue management
• Agent & supervisor licenses per maximiser user
Vision Call Centre
Agent Web Panel
Supervisor Web Panel
Vision Superior Control
Integrated Solutions
The Flexible Edge
Splicecom-I-A_SALES_ELEVATOR_PITCH_2015

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Splicecom-I-A_SALES_ELEVATOR_PITCH_2015

  • 1.
  • 2.
  • 5. Market Growth • Industry Pedigree • 10,000+ Systems installed • 500,000+ Extensions installed • Award winning technology • Competes easily with brand name • Global customer wins • Case studies • Fully integrated • International partners in 22+ countries
  • 6.
  • 8.
  • 9. SpliceCom Maximiser • Business grade telephony • Pure IP iPBX solutions • Flexible edge solutions • Scalable architecture • Multi-site solutions • Hosted / Virtualized solutions • Unified communications • Embedded application management suite • Mobility solutions • Call Centre solutions • Fully integrated from SpliceCom
  • 10. iPBX Architecture ISDN Trunks 2x PRI, 4x BRI SIP/IP Trunks Max 68 5100 Call Server IGM – P308 Max 200 CS 10,000 Extns/Users LAN Switch Feature Phones (SIP/H.323) Basic Phones 5100 x 500 Users IP WAN Network 5100 / 5108 CS Remote site IGM Remote site
  • 11. Distributed Solutions 68+ Trunks SIP/IP Trunks ISDN Trunks with IGM Trunk Modules S8000 Call Server Linux or OSX IGM – P308 Max 200 CS 100,000 Extns/Users LAN Switch Feature Phones (SIP/H.323) Basic Phones S8000 x 1000 Users IP WAN Network 5100 / 5108 CS Remote site IGM Remote site
  • 12. Scalable Networks Single Distributed Network • Across LAN / WAN • Free inter-module calling via VPN • Replicated LDAP databases • Configuration / CRM • Redundancy • 200 Call Serves • 100,000 Extensions • 500,000 Contact numbers • 51xx & S8000 mixed
  • 14. Integrated iPBX • Call recording • Bridge conferencing • Hot-Desking & Extension Anywhere • Informal Call Centre Solutions • AA / IVR • LCR routing • Dept queues & messaging • Voicemail • Unified communications • Multi-Tenant • Redundant solutions • Manager Assist
  • 16. S716 Small Business • S716 Soft-iPBX • Maximum 16 Users • Single CS only • License Bundle lowers cost • Vision Reports/16 lowers cost • ISDN Trunk module options • Upgrade to S8000 / 5100 CS • Ideal for the Small Business
  • 18. Call Routing & Control (including mobility) SIP Proxy Server H.323 Gateway System Database Web Manager Interactive Voice Response Auto Attendant Voicemail (including email forwarding) Meet-Me Voice Conference In-Queue Messages Call Recording Reports Record Call Centre Mobility Live Virtualization
  • 20. LAN Edge Solutions Basic Phones PCS520 PCS505 Feature Phones PCS583GX PCS573G PCS563 PCS553/G PCS-Partner PCS60 Navigate Windows & Mac PC Softphone PCS60 Navigate Windows & Mac PCS-Partner PCS60 Navigate Windows & Mac Smartphone Softphone iPCS iPhone & Android SSL GW Linux / OS X Basic Phones PCS520 PCS505 IP Data IP Voice Analog Voice IP Voice Wi-Fi
  • 21. LAN Edge Solutions Basic Phones PCS520 PCS505 Feature Phones PCS582GX PCS573G PCS563 PCS553/G PCS-Partner Vision Mobility Web Page PCS-Partner Vision Mobility Web Page Vision Mobility Server Linux / OS X Third Party Phones SIP / H.323 PCS-Partner Vision Mobility Web Page PCS-Partner Vision Mobility Web Page Total Control IP Data IP Voice Analog Voice IP Data Wi-Fi
  • 22. WAN Edge Solutions Basic Phones Feature Phones VPN/PPTP PCS-Partner PC VPN PCS-Partner PCS60 Navigate PC VPN PC Softphone PCS60 / Navigate PC VPN IP Data IP Voice Analog Voice IP WAN Network VPN Remote Office Call Server Local Trunk Breakout Remote Office IGM No Local Trunk Breakout What about…. VOICE QUALITY? IP Voice Wi-Fi FREE Remote Calls!
  • 23. WAN Edge Solutions Feature Phones SSL PCS-Partner PCS60 Navigate SSL PC Softphone PCS60 / Navigate SSL IP Data IP Voice IP WAN Network SSL Technology What about…. VOICE QUALITY? SSL GW Linux / OS X iPCS Softphone iPhone & Android SSL IP Voice Wi-Fi FREE Remote Calls!
  • 24. WAN Edge Solutions Remote Phone Home/Office/GSM PCS-Partner Web Page IP Data Analog Voice IP WAN Network NO VPN Remote Partner GUARENTEES VOICE QUALITY… Vision Mobility Server Linux / OS X PSTN Or GSM Network ISDN Or SIP Trunks Cost of Calls Call Recording Reports Statistics Voice Quality
  • 25. PCS Feature Phones • PCS583GX (Gb) • Black • Colour touch screen • PCS573G (Gb) • Black • Colour display • PCS563 • Black • Colour display • PCS553 / 553G (Gb) • Black • Mono display
  • 26. PCS Softphones • iPCS • Smartphone IP softphone • Apple, Android (Windows 2015) • SSL connectivity • PCS60 • PC Softphone • Windows & Mac • Phone Partner Control Option • Navigate • PC Softphone • Windows 7 & 8 • Outlook / Office integration • Phone Partner Control Option
  • 28. SSL Gateway SSL IP PCS Remote 1 SSL Gateway 2 Maximiser iPBX 3 • 5100 / 5500 • 5108 • S8000 / S716 • MAP • Linux • OSX • MAP iPBX • iPCS • Navigate • PCS60 (Mac) • PCS5xx
  • 29. PCS Basic Phones • PCS520 • FXS phone with Mono display • DND, MWI, Paging, In-line Power • RJ45 structured cabling connection • PCS505 • FXS phone without display • RJ45 structured cabling connection • PCS-Partner Phone Control • PCS60 (MAC & Windows) • Navigate (Windows 7 & 8) • Mobility (Browser Web page) • Business Extn Control - Anywhere
  • 31. Partner Solutions Basic PhonesPCS5xx & SoftphonesPCS60 Windows & Mac Agent Control Operator Con Web Screen IP Data IP Voice Analog Voice PCS-Partner Mobility Browser TP IP Phone Any Device Total Control Navigate UC Windows & Mac IM & DND Basic CTI Navigate CRM Windows IM & DND Advanced CTI 100+ CRM/ERP Navigate LYNC Windows Lync Client Partner Navigate UC/CRM Windows Server Exchange Active Directory Options Navigate Windows Agent Control Outlook CTI
  • 33. Operator Console Dedicated BLF/Speed Dial Screen Touch Screen Option! PCS60 IP Softphone OR PCS Partner With Optional Web Integration
  • 34. Apple MAC Solutions • Native OS X Embedded Applications • Maximiser soft iPBX OS X • Apple PC Softphone • Apple Smartphone Softphone • Apple Phone Partner Control • Apple Operator Console • Apple Management Reports • Apple Embedded Apps • AppleScript Support
  • 35.
  • 36. Vision Reports Select your favourites and put them under My Reports
  • 37. Vision Record • Recording speaker icon shows the call was recorded • User can play back • icon is grey if not enough Vision licenses • Permissions can be set for playback
  • 38. Varied information on one display - performance tiles - status information in customized layout - Vision Reports inserted into view - web pages e.g. sales report figures Vision Live
  • 39. Re-introducing and Re-inventing Business Partnership PC Screen Smart Phone Screen Vision Mobility Web Page PCS Partner Phone Control Anytime, Anywhere, Anyplace….!
  • 40. • 32 additional call centre reports • Set report favourites • Agent log-in / log-out • Agent wrap-up/ reason codes • Supervisor control panel • Agent management • Queue management • Agent & supervisor licenses per maximiser user Vision Call Centre
  • 44.