1. Series X – The next phase
Name: Kushi Chand
Title: Sr.Tech Engineer
2. “Our business is built on having direct and
immediate contact with our clients. Mitel
Dynamic Extension lets our clients reach
our executives with one phone call,
whether they are at one of our multiple
locations or doing business in Dubai.”
Jack Gulas,
Maplesoft Technology
3. “[Dynamic Extension] extends the life of
existing equipment by providing
customers with a mobility solution
without having to upgrade their key
systems or PBXs.”
Nancy Jamison,
UC Strategies
6. New! Dynamic Extension Express on 5000 CP
No More “Out of Office”
– Rings up to 5 devices simultaneously
– Integrated with UCA 3.0 to show Dynamic
Status
– Route calls first to the desk phone and then
to mobile before going to voice mail
Mobility Costs Savings
– Hand off a call from the mobile to the desk
phone
– Choose to answer calls on mobile or
forward to company voice mail
7. New! Dynamic Extension – Now even easier!
with
Mitel Communications Director 4.1
How it works
– Put an “X‟ before all
your business calls from
BlackBerry® devices
– You are connected!
– Call back validation
optional
– Make another call
from corporate network
when done
17. Dynamic Status
Unifies UC components into a single,
easy-to-manage interface
– IM preferences
– Presence preferences
– Advisory messages
– Call routing based on Dynamic
Extension group membership
Update your status
– Easily from the desktop
client/interface
– Automatically based
on MS Outlook calendar
– Remotely from the
Web or mobile device
18. Dynamic Status
Preferential Treatment
– Allow important callers
to reach you anytime,
regardless of your
current Dynamic Status
19. Knowledge Management
Provides information
about the caller,
including emails,
contact entries, and
documents
– No searching for info
with each call
– CRM Lite!
20. RSS Feed
End user
configurable or
pushed by
administration (mass
notification)
21. UC Advanced Softphone
Complete deskphone
functionality
– All phone calls, prompts, and
features are available from a PC
Access from any location with
a high-speed connection
Communicate and collaborate
from anywhere
Cost savings for – no set
environments
Remote workers
Customized ringtone
22. Visual Voice Mail
Integration with NuPoint
Unified Messaging
View voice mail details (type, caller,
time, duration, presence info)
View the presence and calendar
information of the person who left
the voicemail
Click to call, instant message,
e-mail, conference
Playback voice mail
Send voice mail
View Faxes
23. Launchpad
Launch frequently Mitel and
other frequently used
applications from one
location
Create speed dials with
interactive voice response
(IVR) prompts that quickly
navigate through voicemail
and conferencing service
menus
Launch URLs to frequently
accessed websites and web-
based applications
Unifying – Personalized
portal to applications
– Always on capability for easy
access
24. Web / Mobile Portal
Remote access to key
information from a Web
browser or mobile device
– Control Dynamic Status
remotely
– View corporate contact details
and presence information
– View call history
– View voice mail message
details
– Download voice mails from
Web browser
Supports mobile access from
browsers on BlackBerry,
iPhone, gPhone, Windows
Mobile or CE, Nokia
25. UC Advanced Console
Designed for environments
where the Attendant,
Receptionist or Admin has
multiple job functions
Designed for a user who wants
their telephone and PC to
conduct daily tasks outside of
call answering
Provides rich Mitel presence
information to provide the
Admin with information on
how to process the call.
Provides a Console option
for Softphone-only
environments
26. Context Driven Communications
Call with subject and priority presented on screen pop
– Reduce phone tag, encourage answering of calls
Display picture of caller
Respond to Call via IM
27. Audio and Web Conferencing
Click to escalate
to AWC
– Audio or Web only
conferences
– Combined audio and
web conferences
– Easy conference
initiation (reception)
Quickly view
conferences (within
UCA) or start an ad-hoc
conference
28. Mitel applications
– AWC, NuPoint, Teleworker,
MCD, Mitel 5000
Microsoft
– Click to call from IE, Word,
Outlook
– Calendar
– Contacts
IBM Lotus Notes
– Click to dial / collaborate
– Contacts
Other PIM integration
– ACT, Corporate Directory
29. Large business –
International locations
Growing business –
Multiple geo locations
Expanding Business –
Multiple sites
New Business –
single site
30. Public Company –
International locations
Profitable, growing
business – Multiple
locations
Expanding Business –
Multiple locations
New Business –
New Business
Single site
32. Bob working
at the office
Bob sees Anna is online
Bob sees Anna is
travelling but she her Anna logs inout in hotel room
and clicks to call
Anna steps
from
the hall so
hasn‟t logged in her room can be cleaned
When Anna takes a call on her
mobile, her UCA presence changes
Anna‟s mobile rings in the
to in a call hall and she talks to Bob
NEW BUSINESS – Single Site
33. Anna securely sends him a
Bob needs Anna‟s help and sees
Bob is meeting will help bank in
document that with the him
she on a call but available
answer the questions
He instant messages her for help
a meeting room
Later that day…
Anna is working from a café over WiFi
NEW BUSINESS – Single Site
35. Large business –
International locations
Growing business –
Multiple geo locations
Expanding Business –
Multiple sites
New Business –
single site
36. Public Company –
International locations
Profitable, growing
business – Multiple
locations
Expanding Business –
Expanding Business –
Multiple sites
Multiple locations
New Business
37. Day in the Life: Expanding Business –
Multiple sites
38. An important customer
has left a message
She logs into UCA in the
clicks on the voicemail
icon to see her visual
morning and sees that she has
Karen needs to contact
voicemail
Shein customer support
Bill can click on it to listen to it
first, without going through all of
her messages in order
Karen works from a home office
EXPANDING, MULTIPLE SITES
39. Karen calls Bill with her softphone
and gives the call high priority and a
subject line “Problems at Customer
X”
Bill takes the call.
Bill‟s dynamictalk to Bill about a
She needs to status with
calendar integration shows
customer support issue
he is in the office, but has an
appointment in 5 minutes
EXPANDING, MULTIPLE SITES
40. Bill receives the call
from Customer X on his mobile
during the meeting
Bill adds preferential treatment
to his „In a meeting‟ dynamic
status, so he will receive
Customer X‟s calls on his
mobile during meetings
Bill walks to any Mitel phone, hotdesks,
then moves the call seamlessly to
reduce roaming charges
EXPANDING, MULTIPLE SITES
41. Bill needs inputthe Joe in
Bill escalates the call to
They resolve from
R&D, conference so on
customer‟s issues
a webso he conferences him
they the call call
into can share
the FIRST
documents
EXPANDING, MULTIPLE SITES
42. Karen receives a call from
Customer X
Karen opens the support log and sees that
Bill solved the customer‟s issue. She
answers the call fully up to date
UCA Knowledge
Management pops up the
customer support log
EXPANDING, MULTIPLE SITES
44. Public Company –
International locations
Growing business –
Growing business –
Multiple geo locations
Multiple geo locations
Expanding Business –
Expanding Business –
Multiple locations
Multiple locations
New Business
46. Pat, the company
She receives an IM from Bob
receptionist is managing
asking her to book his travel
calls at the front desk using
She opens the UCA launch UCA Console
pad and clicks on their travel
booking site
MULTI-LOCATION PHASE
47. Clicks to dial agency number from web to with UCA Smart
Has trouble with the booking and wantssitetalk to someone at the agency
Tags and completes booking with agent on the phone
MULTI-LOCATION PHASE
48. She launches the AWC
session from UCA and
Karen has grown her sales team and is holding a sales training
multiple sales people join
session today using Audio and Web Conferencing
from around the globe
MULTI-LOCATION PHASE
49. He changes his Dynamic Status
from his mobile to “On
Vacation”
Bob is in a cab, on the way to
the airport for a vacation
His Dynamic Status is “In the office” and all of his
calls will be forwarded to his mobile.
MULTI-LOCATION PHASE
50. Calls to Bill‟s extension
when Dynamic Extension
is „On Vacation‟… he
Except for those
has given
preferential
…which are routed to
treatment to….
his mobile
…are forwarded to Bill‟s
voicemail
MULTI-LOCATION PHASE
56. UC Advanced – Competitive Differentiators
Dynamic Status Launchpad
– Dynamic Extension management – Allows UC Advanced to function as
central point for Web and applications
– Specify Instant Message, Presence, and access
Call routing treatment for a specific status
– Launch Mitel Applications from single
– Preferential Treatment: Treat calls from a location
specific user differently from current
Dynamic Status – Individual contacts can be called with
a single mouse click, including
– Remote access to Dynamic Status creating speed dials that navigate
management voicemail and conference service
menus
Integration Flexibility
– Microsoft Office Context Driven Communications
– IBM Lotus Notes – Call with subject and priority presented
on screen pop
– UCA API
– Reduce phone tag, encourage
Knowledge Management answering of calls
– Provides information about the caller, – Display picture of caller
including emails, contact entries, and
documents – Respond to call with IM
– No searching for info with each call Mitel Border Gateway
– Secure RTP connection in teleworker
mode
58. Mitel TeleCollaboration Solution
Simple Integrated video conferencing and collaboration
Quality True HD video conferencing solution
Network
Low bandwidth and high tolerance
Optimization
TCO Cost effective software solution
59. System Components
Speakers
(for stereo or
HD Monitors spatial sound)
Server
HD Cameras -Video Codec
(bottom of each monitor) -Audio Bridge
-Session Controller
Spatial Wideband SIP Phone
Audio Acquisition Unit With VoiceFirst
(Beam forming Mic Array) Application
60. Mitel TeleCollaboration Solution End-Points
High Definition Office, represents
a fundamentally new way of
approaching collaborative working,
extending the experience of
telecollaboration to the office
High Definition Meeting Room
brings high quality collaborative
conferencing at prices that ensure
wide spread usage and rapid ROI
61. Simple: Mitel Voice First®
Launch a video call
just like a phone call
– Press a pre-programmed
speed dial key
– Dial the remote locations
extension number
– Launch the custom control application
Intuitive GUI is displayed
on one of the HD monitors
Share files and PC desktops via drag
and drop
– Place content in „local‟ space for private
in-room viewing
– Place content in „common‟ space for
display at remote sites
No Need for conference administrators
62. Simple: Fully Integrated Collaboration
Display collaboration Multiple collaboration desktops
material can be shared simultaneously
Renders the desktop in HD Record sessions and take
snapshots
No need for „add-on‟ display
monitors situated out of Browser-based collaboration
your line of sight
Supports any Internet
accessible content, either
using a browser or
programmed RSS feeds
63. Network Optimization
HD (30fps) over IP with only
2.5Mb of bandwidth (<4Mb
peak), for video, audio and
collaboration
Transfer large files
simultaneously without
impacting network or video
performance
64. Day in the Life:
Large business – international
locations
65. Bob hosts a business review using Mitel Telecollaboration from HQ
He clicks to add each remote
location to the telecollaboration
session.
He launches the virtual boardroom
meeting with the click of a mouse.
Large business – international locations
66. Bob IMs Karen, asking her to
join the meeting from her
desktop
Karen launches the collaboration
link from her launch pad and dials
the audio bridge from her soft
phone
Large business – international locations
67. Large business – international locations
Throughout the meeting they:
•Collaborate on documents
•Whiteboard ideas and take whiteboard snapshots
•Record the meeting for those who missed it
Large business – international locations
69. Mitel TeleCollaboration Solution - Competitive Differentiators
Mitel
Features Cisco Polycom Tandberg LifeSize
TeleCollaboration
Eye Contact for side Excellent from all Varies as a function Varies as a function Varies as a function Varies as a
participants room locations of participants of participants of participants function of
location location location participants
location
Fully Integrated Yes No No No No
Collaboration
Recommended 2.5 Mbs 5 Mbs + 5 Mbs + 5 Mbs + Codec specified to
Network Bandwidth 6Mbs, but can run
for 1080p @30fps as low as 1.7Mbs
Ability to Yes No No No No
dynamically adapt
video to variable
bandwidth to <
1Mbs
Requires Priority No Yes Yes Yes Yes
Routing or Network
Segregation
Dynamic use of HD Yes No No No No
displays for video
and collaboration
Relative Price Low Medium to High Medium to High Medium to High Low
Integrated video conferencing and collaboration
Low bandwidth and high tolerance
As simple as making a phone call
70. UC Advanced – Competitive Differentiators
Dynamic Status Launchpad
– Dynamic Extension management – Allows UC Advanced to function as
central point for Web and applications
– Specify Instant Message, Presence, and access
Call routing treatment for a specific status
– Launch Mitel Applications from single
– Preferential Treatment: Treat calls from a location
specific user differently from current
Dynamic Status – Individual contacts can be called with
a single mouse click, including
– Remote access to Dynamic Status creating speed dials that navigate
management voicemail and conference service
menus
Integration Flexibility
– Microsoft Office Context Driven Communications
– IBM Lotus Notes – Call with subject and priority presented
on screen pop
– UCA API
– Reduce phone tag, encourage
Knowledge Management answering of calls
– Provides information about the caller, – Display picture of caller
including emails, contact entries, and
documents – Respond to call with IM
– No searching for info with each call
71.
72. Thank you
Kushi Chand Vadde
Technical Engineer
kushi@microtelss.com/966612
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