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“Marketing is brand building. The two concepts are so
inextricably linked that it’s impossible to separate them.
Furthermore, since everything a company does can contribute
to the brand-building process, marketing is not a function that
can be considered in isolation.
Marketing is what a company is in business to do. Marketing is
a company’s ultimate objective. That’s why everyone who
works in a corporation should be concerned with marketing, and
specifically, with the laws of branding.”
-- Excerpt from The Book:
“The 22 Immutable Laws of Branding”
– Al Ries and Laura Ries
What Is Branding?
What Is A Brand?
For Many
Organizations,
It’s More Than
An Iconic Logo
It’s What
Your Brand
Conveys
Or Stands For
= Innovative technology that connects
you to family, friends and colleagues
= Your health and your quest to
become a stronger, fitter person
= “Trendy” spot to chat
Why do folks hold business meetings
there versus some other major coffee
spots (i.e. Dunkin’ Donuts)
Sure, It’s Simple
for the Big Guys
Annual Ad Budgets
Nike $804 Million
(not counting endorsements)
Starbucks $315.5 Million
(in 2014)
Apple $1.8 Billion
But How Does a Small
Business Gain BIG Impact
Without Breaking the Bank?
It’s the STORY behind the brand that
makes the logo so recognizable. These
organizations aren’t merely selling
products or services. They are selling
the lifestyle that they deem their
consumers’ DESIRE
YOU DON’T NEED
A HUGE BUDGET
TO TELL A STORY!
How Do You Get There?
Creating an impactful brand is not
simply creating a logo, it’s a process
of guiding your potential clients through
every step of their decision making
process — long before and after the
sale.
It Starts With 3 Steps:
• DIFFERENTIATING your business
• CREATING consistency
• FOCUSING your materials
Differentiating
Your Business
What is it that sets your company apart?
You went into business because you can do
ONE THING BETTER than anyone else –
what is it?
Differentiating
Your Business
Now what does your ONE THING mean to
your customers? And how does it
CONNECT on an emotional level?
Tenders restaurant
• Small locally owned restaurant in upscale
suburb of Charlotte, NC started in 2009.
• Within 1 mile:
• Chick-fil-a
• Zaxbys’s
• Burger King
• 2 McDonalds
• Taco Bell
• Hardees
• Bojangles
• And a few dozen sit-down restaurants
• What was there ONE thing? To serve fresh,
healthy food from a local business.
How did they market it?
Fresh – every news article,
press release and ad said
they didn’t put a freezer in
their kitchen – everything
is made fresh.
Healthy – offered grilled
chicken nuggets, fresh
apples and zucchini chips
as “healthier” options.
Community minded –
• Sponsor school dining
out nights.
• Hand out coupons to
moms in carpool.
• Sell food at every local
college sporting event.
• Offer military discounts.
• Collection point for
school supply and
Christmas gift drives.
The result?
They grew so fast they were bought out by
investers in 2011 and grew from one location
to selling PDQ franchises. They are now in 54
locations across the southeast.
Creating Consistency
Now that you know what
sets you apart, and know
how to connect with your
clients on an emotional
level – how do you
maintain that across
platforms?
It’s easier to be consistent
in traditional media.
You design a great campaign that addresses your
points and connects on an emotional level.
And it stays there – unchanging.
With social media all communications
are continually in flux.
We live in an age of transparency. Virtually everything
we do is being broadcast across social media for all
the world to see – so make certain online reinforces
your message.
Which means your carefully crafted campaign can be
reinforced – or torn down – by what happens on social media.
Which means your carefully crafted campaign can be
reinforced – or torn down – by what happens on social media.
The Lesson: Let Your
Customers Get To
KNOW You
• People STILL do
business with people
they like
Let Your Customers
Get To KNOW You
• If they connect with you
emotionally, customers
will become your biggest
advocates.
A negative review about a local bakery prompted these
responses from loyal customers…
Focus Your Materials
How do consumers get to know you?
Through Design and Storytelling
Some Methods:
• logo
• tagline/descriptor
• advertising/direct marketing
• landing pages/website
• social media
• video/motion
A Stronger Way
Borrow From The Big Boys
You may not have the marketing budget of
Apple, Nike or Starbucks, but you may sell
products from them or a company like them.
Capitalize on the money they have already
invested.
Example: Allstate Mayhem
This local agent capitalized on the
idea of Mayhem by creating a
Boating Safety Kit.
If you don’t carry a big-budget name, you
can still take advantage of trends and news
to get major impact.
Example: Pokemon Go
• Churchs have notoriously nonexistent ad budgets, but
many discovered they were Pokemon stops and
capitalized on it. The Esipcopal Church put out a national
alert asking churches to welcome Pokemon players
Example: Ryan Lochte
After the Olympics, no one wanted this
guy in their neighborhood. One gated
community in Charlotte, NC, ran a great
live ad on morning drive team featuring a
host saying “Keep your family safe from
drunken Olympians.”
It takes VISION &
INVESTMENT
How much thought does it
take to promote Apple as
opposed to the Farmer’s
Market just down the street
that sells apples?
The right answer:
The same amount
• Marketing & Branding is an investment in the
future of your business
• The creative thought process is the same; the only
difference is the amount of money you have to
spend on the advertising budget
• Don’t cut corners on the branding and creative
processes and you won’t shortchange your results
• A solid marketing firm will be with you on your
journey to appeal to prospects and customers at
every step of the purchasing process and lifetime
of the customer
Thank you for attending!
Questions?

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Brand Storytelling for Small Business Success

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  • 4. “Marketing is brand building. The two concepts are so inextricably linked that it’s impossible to separate them. Furthermore, since everything a company does can contribute to the brand-building process, marketing is not a function that can be considered in isolation. Marketing is what a company is in business to do. Marketing is a company’s ultimate objective. That’s why everyone who works in a corporation should be concerned with marketing, and specifically, with the laws of branding.” -- Excerpt from The Book: “The 22 Immutable Laws of Branding” – Al Ries and Laura Ries
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  • 9. = Innovative technology that connects you to family, friends and colleagues
  • 10. = Your health and your quest to become a stronger, fitter person
  • 11. = “Trendy” spot to chat Why do folks hold business meetings there versus some other major coffee spots (i.e. Dunkin’ Donuts)
  • 12. Sure, It’s Simple for the Big Guys
  • 13. Annual Ad Budgets Nike $804 Million (not counting endorsements) Starbucks $315.5 Million (in 2014) Apple $1.8 Billion
  • 14. But How Does a Small Business Gain BIG Impact Without Breaking the Bank?
  • 15. It’s the STORY behind the brand that makes the logo so recognizable. These organizations aren’t merely selling products or services. They are selling the lifestyle that they deem their consumers’ DESIRE
  • 16. YOU DON’T NEED A HUGE BUDGET TO TELL A STORY!
  • 17. How Do You Get There? Creating an impactful brand is not simply creating a logo, it’s a process of guiding your potential clients through every step of their decision making process — long before and after the sale.
  • 18. It Starts With 3 Steps: • DIFFERENTIATING your business • CREATING consistency • FOCUSING your materials
  • 19. Differentiating Your Business What is it that sets your company apart? You went into business because you can do ONE THING BETTER than anyone else – what is it?
  • 20. Differentiating Your Business Now what does your ONE THING mean to your customers? And how does it CONNECT on an emotional level?
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  • 22. Tenders restaurant • Small locally owned restaurant in upscale suburb of Charlotte, NC started in 2009. • Within 1 mile: • Chick-fil-a • Zaxbys’s • Burger King • 2 McDonalds • Taco Bell • Hardees • Bojangles • And a few dozen sit-down restaurants • What was there ONE thing? To serve fresh, healthy food from a local business.
  • 23. How did they market it? Fresh – every news article, press release and ad said they didn’t put a freezer in their kitchen – everything is made fresh. Healthy – offered grilled chicken nuggets, fresh apples and zucchini chips as “healthier” options.
  • 24. Community minded – • Sponsor school dining out nights. • Hand out coupons to moms in carpool. • Sell food at every local college sporting event. • Offer military discounts. • Collection point for school supply and Christmas gift drives.
  • 25. The result? They grew so fast they were bought out by investers in 2011 and grew from one location to selling PDQ franchises. They are now in 54 locations across the southeast.
  • 26. Creating Consistency Now that you know what sets you apart, and know how to connect with your clients on an emotional level – how do you maintain that across platforms?
  • 27. It’s easier to be consistent in traditional media. You design a great campaign that addresses your points and connects on an emotional level. And it stays there – unchanging.
  • 28. With social media all communications are continually in flux. We live in an age of transparency. Virtually everything we do is being broadcast across social media for all the world to see – so make certain online reinforces your message.
  • 29. Which means your carefully crafted campaign can be reinforced – or torn down – by what happens on social media.
  • 30. Which means your carefully crafted campaign can be reinforced – or torn down – by what happens on social media.
  • 31. The Lesson: Let Your Customers Get To KNOW You • People STILL do business with people they like
  • 32. Let Your Customers Get To KNOW You • If they connect with you emotionally, customers will become your biggest advocates.
  • 33. A negative review about a local bakery prompted these responses from loyal customers…
  • 34. Focus Your Materials How do consumers get to know you? Through Design and Storytelling
  • 35. Some Methods: • logo • tagline/descriptor • advertising/direct marketing • landing pages/website • social media • video/motion
  • 36. A Stronger Way Borrow From The Big Boys
  • 37. You may not have the marketing budget of Apple, Nike or Starbucks, but you may sell products from them or a company like them. Capitalize on the money they have already invested.
  • 38. Example: Allstate Mayhem This local agent capitalized on the idea of Mayhem by creating a Boating Safety Kit.
  • 39. If you don’t carry a big-budget name, you can still take advantage of trends and news to get major impact.
  • 40. Example: Pokemon Go • Churchs have notoriously nonexistent ad budgets, but many discovered they were Pokemon stops and capitalized on it. The Esipcopal Church put out a national alert asking churches to welcome Pokemon players
  • 41. Example: Ryan Lochte After the Olympics, no one wanted this guy in their neighborhood. One gated community in Charlotte, NC, ran a great live ad on morning drive team featuring a host saying “Keep your family safe from drunken Olympians.”
  • 42. It takes VISION & INVESTMENT
  • 43. How much thought does it take to promote Apple as opposed to the Farmer’s Market just down the street that sells apples?
  • 44. The right answer: The same amount
  • 45. • Marketing & Branding is an investment in the future of your business • The creative thought process is the same; the only difference is the amount of money you have to spend on the advertising budget • Don’t cut corners on the branding and creative processes and you won’t shortchange your results • A solid marketing firm will be with you on your journey to appeal to prospects and customers at every step of the purchasing process and lifetime of the customer
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  • 47. Thank you for attending! Questions?