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Semelhante a Reno Direct 2009 Customer Relationship Managment Presentation
Semelhante a Reno Direct 2009 Customer Relationship Managment Presentation (20)
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Reno Direct 2009 Customer Relationship Managment Presentation
- 1. Huntsville 2009 CRM Showcase - June 2, 2009
- 2. City of Reno – Huntsville 2009 CRM Showcase 214,853 population (2008 est.) $405,792 customer service budget $427.6 annual budget (FY2008/09) Community Profile
- 4. Management Philosophy and Culture City of Reno – Huntsville 2009 CRM Showcase
- 14. City of Reno – Huntsville 2009 CRM Showcase 14,536 service requests 38,000 communication occurrences
- 15. 78% of citizens satisfied with our RESPONSIVENESS City of Reno – Huntsville 2009 CRM Showcase
- 16. City of Reno – Huntsville 2009 CRM Showcase 31% reduction in department’s INITIAL RESPONSE 74% faster COMPLETION TIME as compared to 2006
- 17. Average Service Requests Per Day City of Reno – Huntsville 2009 CRM Showcase
- 18. City of Reno – Huntsville 2009 CRM Showcase Graffiti Removal – 2,238 Abandoned Vehicles – 1,876 Illegal Parking – 1,473 Code Enforcement Debris Private Property – 384 Code Enforcement Undefined – 400 Top 5 Service Requests
- 19. City of Reno – Huntsville 2009 CRM Showcase Ward 3 – 27.6% Ward 1 – 22.3% Ward 5 – 17.9% Ward 4 – 17.8% Ward 2 – 14.3% Service Requests by Ward
- 20. It’s really about customer service… City of Reno – Huntsville 2009 CRM Showcase Source: www.simpletruths.com
Notas do Editor
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