Presentation by Mr. Dejan Spasov, Institute of Informatics – Skopje at the third International Conference e-Society.Mk: Growth of eGovernment services in Macedonia, December 1, 2007, Skopje Macedonia

1. Growth of eGovernment services in Macedonia A report on online sophistication of the government’s services

6. Target Services NCTS VIES New Computerized Transit System VAT Information Exchange System ACP ECR Automation of Court Procedures European Companies Register EULIS eAdmin European Land Information System Electronic Filing System EUDIN Facilitation for European Waste transport

8. Example:

9. Example: Before Computer Era After Computer Era

14. Aspects of Interoperability Organizational IOP Aspects Semantic IOP Aspects Technical IOP Aspects Governance of IOP

15. Aspects of Interoperability Governance of IOP Governance of IOP is concerned with political, legal and structural conditions, which are relevant for developing and using interoperable applications

16. Aspects of Interoperability Organizational IOP Aspects Organizational aspect of IOP is concerned with defining business goals, modeling business processes and bringing about the collaboration of administrations that wish to exchange information and may have different internal structures and processes.

17. Aspects of Interoperability Semantic IOP Aspects Semantic aspect of IOP is concerned with ensuring that the precise meaning of exchanged information is understandable by any other application that was not initially developed for this purpose

18. Aspects of Interoperability Technical Aspects of IOP covers the technical issues of linking computer systems and services. It includes key aspects such as open interfaces, interconnection services, data integration and middleware, data presentation and exchange, accessibility and security services. Technical IOP Aspects

21. The 20 Basic Public Services Citizens Business 1 Income taxes 1 Social contributions 2 Job search 2 Corporate tax 3 Social Security Benefits 3 VAT 4 Personal documents 4 Registration of a new company 5 Car registration 5 Submission of data to statistical offices 6 Building permission 6 Customs declaration 7 Declaration to the police 7 Environment-related permits 8 Public libraries 8 Public procurement 9 Certificates 10 Enrollment in higher education 11 Announcement of moving 12 Health related services

22. Benchmark Grading

24. Results

25. Progress of the on-line sophistication in MK

26. eEurope 2006

28. Comparison Between MK and EU