Patrick is very pleased to be welcoming everyone to the Delivery Conference, now in its ninth year and will be providing the industry with its first opportunity 'post Peak' to review key trends from the prior year and discuss what changes and developments may shape the future. Here, Patrick will take us through the 2017 peak performance and highlight major year-on-year trends in eCommerce delivery. He will feature key conclusions from MetaPack's recent consumer research and give MetaPack 's view of noteworthy eCommerce trends over the next three years. Learn more about MetaPack's The Delivery Conference 2018 (#TDC18) at the event website https://www.thedeliveryconference.com.

1. Leaders &
Heroes
THE DELIVERY
CONFERENCE
PATRICK WALL
Founder
Welcome and Trends
in Delivery
Leaders & Heroes

2. Welcome and
Trends in Delivery
P A T R I C K W A L L
F O U N D E R , M E T A P A C K

3. THE CHANGING FACE OF PEAK
201
5
201
6
201
7
Weekly Despatched Volume

4. PEAK VOLUMES
2017
0
500,000
1,000,000
1,500,000
2,000,000
2,500,000
C Y B E R
W E E K E N D
P R E - C H R I S T M A S
W E E K E N D

5. POST CYBER WEEKEND
UK Carrier Heat Map 2015

6. POST CYBER WEEKEND
UK Carrier Heat Map 2016

7. POST CYBER WEEKEND
UK Carrier Heat Map 2017

8. CROSS BORDER
% Daily International Volume 2016-2017
0%
10%
20%
30%
40%
50%
2016 2017

9. 70M+ 25% 3.2M
Parcels from cyber
weekend to new year
Increase from
2016 Peak
Parcels processed on
Peak Day
PEAK 2017 IN NUMBERS

18. AGENDA 01
MORNING PLENARY – BALLROOM
07:30 ‐ 09:00 Registration & Welcome Coffee / Exhibition Opens
09:00 ‐ 09:15 Patrick Wall, Founder & Director - MetaPack - Welcome and Trends in Delivery
09:15 ‐ 09:45 Sir Ian Cheshire, Chairman, Debenhams
09:45 ‐ 10:15 Nick Wheeler, Founder & Chairman, Charles Tyrwhitt
10:15 ‐ 10:45 Dr Ludwig Hausmann, Partner, McKinsey & Company
10:45 ‐ 11:15 Morning Coffee Break

19. AGENDA 02
ECOMMERCE & CUSTOMER
EXPERIENCE STREAM
Introduced by Christine Mullin,
CFO, MetaPack
THEATRE 1: LOOKING FORWARD
Sponsored by: SEKO Omni-Channel Logistics
LOGISTICS & CARRIERS STREAM
Introduced by Tom Forbes, VP
International, MetaPack
THEATRE 2: DELIVERY
DOWNLOAD
SOLUTIONS THEATRE
Introduced by Simon Croft, Carrier
Account Director, MetaPack
Sponsored by: Naqel Express
11:15 ‐ 11:30
Quinten Francken-Bosman, Group
Shipping & Procurement
Director, Photobox
Martijn de Lange, CEO, Hermes
Rajeeb Chowdhury, Chief of Customer
Services & Planning, Naqel Express
11:30 ‐ 11:45
Justin Irvine, Commercial
Director, SEKO Omni-Channel
Logistics
Dr. Achim Dünnwald, CEO, DHL Parcel
John Acton, Strategic Consultant,
4PX
11:45 ‐ 12:00
Thibaud Lecuyer,
COO & Co-Founder, Dafiti
Sandrine Lagrost, Retail Marketing
Manager, UPS
Ellis Pitt, Head of Brand &
Communications, BJS Distribution
12:00 ‐ 12:15 Olivier Theulle, COO, Fnac Darty
Garrett Bridgeman, Managing
Director, Post Parcels
James Campbell, Partner, Aramex
Global Solutions
12.15 - 12.30 Audience Q&A
Patrick Gallagher, Group CEO,
On The Dot
Olivier Binet, Head of International
Markets, In Post & Integer Group
12:30 ‐ 12:45 Audience Q&A
Neil Ashworth, Chief Commercial
Officer, Yodel and CEO, Collect+
Gavin Williams, Managing Director, UK
& Ireland, XPO Logistics

20. AGENDA 03
12:45 ‐ 14:15 Lunch / Roundtable discussions
12:45 ‐ 13:15
Theatre 2 - Roundtable A: Brexit & Customs - Blujay Solutions; IMRG; Bleckmann; University of
Kent/Chatham House - moderated by Tom Forbes, VP International, MetaPack
13:15 ‐ 13:45
Theatre 2 - Roundtable B: GDPR and implications for eCommerce: Doddle; Dunnhumby; Gallagher;
Bird&Bird - moderated by David Jack, Global CIO, MetaPack
ECOMMERCE & CUSTOMER
EXPERIENCE STREAM
Introduced by Duncan Licence,
VP Global Solutions, MetaPack
THEATRE 1: DATA &
INTELLIGENCE
LOGISTICS & CARRIERS STREAM
Introduced by Ton ter Laak, Senior VP
Sales, MetaPack
THEATRE 2: LEADERS & HEROES
Sponsored by LastMileLink
SOLUTIONS THEATRE
Introduced by Simon Croft, Carrier
Account Director, MetaPack
14:15 ‐ 14:30
Alistair Stirling,
Industry Head, Retail, Google
Santosh Sahu, CEO,
LastMileLink Technologies
Andrew Curran, CEO, Retain.me
14:30 ‐ 14:45
Data Panel: CACI Ltd,
Experian, OC&C -
moderated by Robyn Todd,
Senior Product
Manager, MetaPack
Frank Proud, Director, Apex Insight TBC
Roger Morris, Head of Royal Mail
Parcels, Royal Mail
Stephen Booth, Senior Director - Omni-
channel distribution, Bleckmann
14:45 - 15:00
15:00 - 15:15
MetaPack: Delivery Intelligence &
Carrier Mapping
Raising the bar: responding to
consumer needs: Exaactly,
What3Words, Localz,
Stuart, Brisqq Moderated by
Steve Borges, Co-
Bassel El Koussa, CEO & Co-
Founder, Quiqup
eCommerce: the 3 year view
from MetaPack15:15 ‐ 15:30
Mark Harrison, Head of
Markets, International Post

21. AGENDA 04
15:30 ‐ 16:00 Afternoon Coffee Break
AFTERNOON PLENARY – BALLROOM
16:00 – 16:30
European Logistics panel featuring Pierce AB, Hilti & Arvato, moderated by Gert Jan Dekkers, Strategic Sales
Representative, MetaPack
16:30 ‐ 17:00
The Retailer Perspective: featuring Shop Direct, Asda, ASOS & River Island, moderated by Maria Canton,
Marketing Director, MetaPack
17:00 ‐ 17:20 Dino Rocos, Operations Director, John Lewis
17:20‐ 17:35 Delivery Excellence Awards, presented by Bruce Fair, Chief Revenue Officer, MetaPack
17:35 - 17:45 Closing Remarks, Steve Rowley, Executive Chairman, MetaPack
17:45 ‐ 19:30 Networking Drinks Reception

22. E X PA N D Y O U R P O S S I B I L I T I E S W I T H
THE DELIVERY
CONFERENCE APP
Get the most of your TDC experience! All the
information you need in one place: Agenda,
Speakers, Sponsors. Create your personal schedule
for the day.
HOW TO INSTALL?
Search for ’The Delivery Conference’ on the
App Store, Google Play and HTML
Download the event app - input your email
address and password is ‘metapack’

23. SPONSORS
Diamond Sponsors
Platinum Sponsors
Gold Sponsors

24. SPONSORS
Silver Sponsors
Theatre Sponsors Event Sponsors
Media Partners

25. THANK YOU