While growth in e-commerce and B2C logistics markets continues to outpace expectations, there are challenges ahead ranging from rising trade barriers to labour force scarcity to environmental concerns caused by ever more delivery traffic. There are many ways to improve delivery, enable further growth and overcome challenges together. For DHL Parcel, reach, performance, and innovation are the key levers to succeed. Learn more about MetaPack's The Delivery Conference 2018 (#TDC18) at the event website https://www.thedeliveryconference.com.

1. Leaders &
Heroes
THE DELIVERY
CONFERENCE
DR. ACHIM DÜNNWALD
CEO
Crossing the channel: next wave
solutions in domestic and cross
border eCommerce
Logistics and Carrier Stream

2. CROSSING THE CHANNEL
DHL Parcel
Next wave solutions in domestic and cross border e-commerce
Achim Dünnwald, CEO DHL Parcel
The Delivery Conference 2018
London, 30 January 2018

3. 2
EUROPEAN E-COMMERCE
Source: CEP Research, E-commerce news, Financial Times, World Market Monitor, Worldbank, eCommerce Europe, EuroMonitor; Quick-Report
Crossing the channel | The Delivery Conference | London | 30 January 2018
Grows…
19%
Italy 16%
19%
Romania
Germany
9%
16%
13%
11%
15%
6%
Sweden 13%
Czech Republic
11%
Poland
22%
14%
23%
Average
of selected countries 12%
18%
Spain
Growth expected in 2013Growth as-is
…beyond expectations…
Difference between expected and real
e-commerce growth
Annual growth of distance selling in percent, GMV
2013-2016, expectation in 2013 vs. actuals
Ø highly penetrated “mature” markets 2016
High
penetration
“mature”
markets
30≥ 8
Medium
penetration
markets
154-7
Low
penetration
markets
151-3
20252016
…with no end in sight
In B2C parcels per capita p.a.
Cross-border B2C
e-commerce sales in
Europe will rise by
double-digit figures
(2016-2020)

4. 3
CHALLENGES AND LEVERS TO SUCCEED
Crossing the channel | The Delivery Conference | London | 30 January 2018
Labour force
scarcity
Environmental
concerns
Rising trade
barriers
▪ Return of protectionism and stagnant
free trade deals
▪ UK: Uncertainty about Brexit
implications
▪ Increasing shortage of labour
▪ UK: Uncertainty of EU workers in UK
▪ Rising (delivery) traffic
▪ UK: Ultra Low Emission Zone in
Central London from 2019
Performance
Innovation
Reach
Challenges
Leverstosucceed

5. 4
REACH: EUROPEAN NETWORK AND DOMESTIC SOLUTIONS
Crossing the channel | The Delivery Conference | London | 30 January 2018
✓ 25 countries
✓ One DHL Parcel
Europe network
✓ “Domestic European’’
experience
Connecting you to ONE
EUROPE
Local fulfilment Strong domestic presence
✓ Premium B2B and B2C
provider
✓ Major investments in hub
upgrade and depots
✓ Decentral inventory;
dedicated or multi-client
✓ Continent and UK
✓ On par with e-commerce
giants

6. 5
PERFORMANCE: THE BEST B2C OFFER FOR EUROPEAN E-COMMERCE:
DHL Parcel Connect
Crossing the channel | The Delivery Conference | London | 30 January 2018
Against
surcharge
One Label for all features and destinations
Core features available across the network
Local services tailored to specific customer needs
One harmonized label for all features and destinations
Core features available across the DHL Parcel network
Country specific features tailored to market needs
*Some exceptions apply
Track &
Trace
Cash on
delivery
Delivery to
Servicepoint
Doorstep
Delivery*
Delivery Mo-
Sa *
Reliable
delivery times
Proof of
delivery
Pick upTransport
insurance 500€
Pre-notification
Customer
Service
GoGreen
Lithium batteries
Limited
quantities
Change of
address
Return of
undeli-verables
Choice of
delivery day
Time Window
Electr.proof of
delivery
Insurance up to
25k €
Not-at-home
Rerouting
Delivery to
Lockers
Drop-off
solutions
Bulky
Shipments
Further de-livery
attempt
Return solution*
API
interface
Online shipping
tool
Recipient
Services
Sender
Services
Harmonized
label
Standard
dimensions
CONNECTING YOU TO ONE EUROPE.

7. 6
E-vehicles
Last mile
options
Automation
last mile
Drones
INNOVATION: Next wave solutions
Crossing the channel | The Delivery Conference | London | 30 January 2018
Data analytics
Automated customer
touch points
Streetscooter

8. 7
StreetScooter – the best way to deliver parcels – carbon-free and silent
▪ 100% acquisition in 2014
▪ Large model range
 E-Bike
 E-Trike
 Three different types of
StreetScooters
▪ Start of third party sales
▪ Continual product improvement
Crossing the channel | The Delivery Conference | London | 30 January 2018 7

9. 8
CROSSING THE CHANNEL: Answers by DHL Parcel
Crossing the channel | The Delivery Conference | London | 30 January 2018
Performance
Innovation
Reach > European wide coverage
Keyleverstosucceed
> Best in class B2C offer
> Next wave solutions

10. THANK YOU