1) FEMA has reorganized around a results-based management approach with five directorates focused on mitigation, preparedness, response, and recovery aligned with its mission. 2) FEMA has implemented mission-centered performance measures and seen positive results like reduced disaster losses and improved customer satisfaction. 3) Decision-making authority and responsibilities are now better aligned with the mission at FEMA, empowering employees and improving organizational performance.

1. Results-Based Management at the Federal Emergency Management Agency Jerry Ellig Mercatus Center George Mason University

3. What is a “result”? A result is the intended benefit produced or harm avoided for a particular set of clients or the public at large.

9. Performance Results FEMA programs lead to higher scores State assessments $1 billion/yr. saved Flood losses 8 days, vs. 10 in 1997 and 20 in 1992 Wait to receive housing assistance More than $2 saved for every $1 spent Mitigation grants 89-97% favorable for individual victims Customer service surveys 87% report improved job performance Course surveys – US Fire Admin. Result Measure

16. Pay linked to performance? “ There must be a better reason for giving raises than the fact that the earth went around the sun one more time.”

19. Who’s doing better?

26. What other values foster a focus on results? (NOT means or processes) What evidence would show that these values guide action?