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Resume
- 1. Melissa Cruz-Monreal
Phone: (253)802-3030 Email: melissacruz92@yahoo.com
Skills
• Languages: Spanish(Conversational)
• Software: MicrosoftWindows7,8, Share Point,SCCM,
• Hardware: Basicsof configuring andtroubleshooting Desktop,Laptop,andsurfaces
• Networking:IP Addresses, switches,virtualization,
Professional Experience
Seattle Children’sResearchinstitute Seattle,WA
IT Desktop Support Intern July 2015
Image and configuring20-30 childrensupporteddevices monthly toimprove workproductivity.
Setup 5 to 10 newworkstationsformultiple users onaweeklybasistoincrease workrate
Respondandacknowledge user’sservice callstotroubleshoot reportedproblemsandtaking
necessarystepstoresolve those problems andprovidedocumentation,minimizingthe
reoccurrence of issue.
Performsinstallation,configuration,maintenance andsupportof printers tominimize
complicationstousers
McDonald’s Des Moines,WA
Crew trainerCashier June2012- Present
• Balance cash registerdailytosecure accurate accountingrecords
• Restockand organize tomaximumstore profit
• Requestandrecordcustomerorders,andcompute billsusingcashregisters.
• Supervise othersandprovideon-the-jobtrainingfornew hires toincrease workproductivity.
Education
Year Up / Bellevue College Seattle,WA
Student March 2015 – Present
• Year Up is a leadingone yearcareerdevelopmentprogram ;The programincludescollegelevel
courses,professional training,andasix-monthinternship.
• Earned27 College creditstowardsanIntroductiontoTechnical SupportCertificate,in
partnershipwithBellevue College.
• Coursesinclude:BusinessCommunication,Professional &development skills, Computer
Application,ComputernetworkingandSupport.
Award: Year Up: Professional of the Week May 2015